Customer reviews from Samsung US
Samsung - 27" ViewFinity S9 5K IPS Smart Monitor with Matte Display, Thunderbolt 4 and SlimFit Camera. - Silver
Average customer rating
3.8
(45 Reviews)
Rating breakdown 45 reviews
5 Stars
25
4 Stars
6
3 Stars
2
2 Stars
6
1 Star
6
74%of customers recommend this product.
(
17 out of
23)
Customer Reviews for Samsung - 27" ViewFinity S9 5K IPS Smart Monitor with Matte Display, Thunderbolt 4 and SlimFit Camera. - Silver
Customer Rating
1
Great monitor - when it works.
on February 15, 2025
Posted by: Paul21
Expertise:Expert
Great monitor - when it works
Great monitor - when it works. I bought the Samsung S9 to use with my Mac Studio for photography work. It took me a long time and a lot of cables before I could get it working as a monitor. (The plug in on the back never feels like the cable is 100% in.) Once I did with a Thunderbolt cable (which I tried unsuccessfully a number of times prior) I was impressed. Great resolution and minimal glare for a decent price. Now all of a sudden in the middle of a big project it simply disconnected and I can’t get it back up as a monitor. Very frustrating because my other monitors work just fine with the same cable. Hate to give up, but I need something reliable.
Great monitor - when it works. I bought the Samsung S9 to use with my Mac Studio for photography work. It took me a long time and a lot of cables before I could get it working as a monitor. (The plug in on the back never feels like the cable is 100% in.) Once I did with a Thunderbolt cable (which I tried unsuccessfully a number of times prior) I was impressed. Great resolution and minimal glare for a decent price. Now all of a sudden in the middle of a big project it simply disconnected and I can’t get it back up as a monitor. Very frustrating because my other monitors work just fine with the same cable. Hate to give up, but I need something reliable.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
2
Response from Samsung USBy Samsung, February 20, 2025
We are very sorry to see that you have encountered issues with the Samsung ViewFinity S9 Monitor. We understand your disappointment and hope that you will give us a chance to assist with troubleshooting or warranty service.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a limited time manufacturer's warranty, if purchased brand-new from an authorized dealer.
For further assistance or to begin warranty service, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a limited time manufacturer's warranty, if purchased brand-new from an authorized dealer.
For further assistance or to begin warranty service, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Written by a customer while visiting Samsung US
Customer Rating
1
Can't connect to my macbook m3 pro
on February 4, 2024
Posted by: Alex
I bought this for my Macbook M3 Pro and it won't connect to my laptop at all I tried usb-c, thunderbolt 4, hdmi with a dock...everything. It simply won't connect. Never seen a monitor not able to connect and take this much time sifting through documentation to figure it out.
Response from Samsung USBy Samsung, February 8, 2024
We are very sorry to see that you have encountered issues with the Samsung ViewFinity S9 Monitor. We understand your disappointment and hope that you will give us a chance to assist with troubleshooting or warranty service.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
For further assistance or to begin warranty service, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
For further assistance or to begin warranty service, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Written by a customer while visiting Samsung US
Customer Rating
1
A very poor screen
on June 15, 2024
Posted by: EEEC
This product is quite puzzling. It’s essentially just a simple screen, yet it includes a so-called “smart system” which is, in reality, quite foolish. This feature is utterly redundant and complicates the user experience to the point of frustration.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung, June 17, 2024
Thank you for bringing this issue to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you back as a customer again. If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Written by a customer while visiting Samsung US
Customer Rating
3
Beautiful Monitor, With Garbage Firmware
on February 3, 2024
Posted by: Foo42Bar
I LOVE this monitor. The images and texts is very clear thanks to its PPI. So why did I give it 3 stars then? The garbage firmware. I don't care for a remote (it's a monitor, people are, in average, so close to it!), I DON'T care for all of features that are locked behind a login and registration. Thankfully, I don't need much of a monitor, but I hate the slow firmware, it takes so much time to just change the display source. Another thing that I hate about this monitor is how you can't really customize shortcuts beside swapping their places, the remote controller is almost useless because it does not have a source button. You would have to get to the main menu first to change the source. I don't want Samsung TV plus, Netflix, prime video buttons! It's a monitor, you connect it to those that can serve you these!
It's a monitor, all i need it to do is change the source and quick access to volume and maybe few settings.
This is the only reason why I gave it 3 stars, because Samsung seems to be trying to convert monitors to be the same as the garbage TVs out there.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
5
Value
4
Response from Samsung USBy Samsung, February 5, 2024
Thank you for your review. Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you back as a customer again. If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Written by a customer while visiting Samsung US
Customer Rating
1
Not happy
on May 9, 2024
Posted by: FraS
Not the standard expected for a 5K monitor. Not impressed by the quality of the picture, audio, and software UI. I needed it as standalone PC monitor and there is no way to disable the TV option from home screen on power on.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung, May 12, 2024
Thank you for bringing this issue to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you back as a customer again. If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Written by a customer while visiting Samsung US
Customer Rating
2
Didn't live up to expectations
on September 11, 2023
Posted by: emsg
It's really easy to set up and I like the design of the monitor. Text and images are sharp and crisp. Good colors. The monitor however has some dead pixels, which has been really distracting especially when working. There's no warranty information currently for this product on the website either. The remote is buggy, if I press a button once it will register as pressing it twice so it will skip over the option I wanted to select. The voice control on the remote isn't great either. I've also had issues with the monitor not detecting my devices after they wake up from sleep/standby. I have to restart my devices for the monitor to detect my devices. Sometimes even when I restart my device it still doesn't detect it, and I cycle through different solutions like power cycling, unplugging and plugging cables back in, etc. until one solution works. Given these issues I wouldn't recommend buying it right now as is.
Response from Samsung USBy Samsung, Samsung, September 12, 2023
Thank you for bringing these issues to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you back as a customer again.
If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Has Done it Again!
on October 8, 2023
Posted by: JayManTee
[This review was collected as part of a promotion.] I recently got into video editing and I have been shopping around for the best products. I began to use the Galaxy Book 3 pro360 to edit videos and it did an excellent job. However, I continued to be challenged with screen space. It was clear I needed a monitor.
I knew the viewfinity s9 5k just released, and I was skeptical if it would be worth the cost. But that all changed when I purchased it and set it up!
Right away it was very easy to set up! it seriously just locked into place! When I powered it on I was impressed with the stunning graphics and 5k resolution ! You can tell the difference!
My main concern was where my desk was. I work next to a big window and I truly get annoyed with screens that reflect me and all the lights around me. I found very quickly I wouldn't need to worry. The visually appealing matte screen was a true help blocking out all the lights.
Speaking of visuals, this montor is truly aesthetic! This thing looks so slick and clean, my friends think I'm a professional just be the looks of my set up!
I am beginning to think that I am pro worthy, I just use the the seamless USB-C ports and I am in a different world. My galaxy book pairs perfectly with the Viewfinity. My only challenge is the remote. It is a little glitchy at times and needs a double press for certain actions. Thankfully, after installing my mouse I didn't have that issue anymore.
Samsung has done it again. This monitor is all I will need for a long time, it's worth the buy!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Do not try and use as a docking station.
on September 10, 2023
Posted by: robs
from USA
Expertise:Expert
I purchased this monitor thinking I'd be able to use it as a docking station as well. That's not possible.
I have the monitor's TB port plugged into my Macbook Air M2.
I have a UGreen NVMe m.2 usb 3.2 case with a WB Black SN850X drive.
This SHOULD get above 1GB/s RW speed.
This SHOULD get above 1GB/s RW speed.
When the drive is plugged directly into the Macbook, it gets around 900MB/s. That's not bad.
When plugged into the S9's USB-c port, I get 200MB/s.
No other devices are plugged in.
This is with the latest S9 firmware.
Unless you need your monitor to double as a smart display, pass on this monitor.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung, Samsung, September 12, 2023
We are very sorry to see that you have encountered issues with the Samsung S9 ViewFinity Monitor. We understand your disappointment and hope that you will give us a chance to assist with troubleshooting.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
For further assistance, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
For further assistance, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Written by a customer while visiting Samsung US