Customer reviews from Samsung US
Samsung - 27" ViewFinity S9 5K IPS Smart Monitor with Matte Display, Thunderbolt 4 and SlimFit Camera. - Silver
Average customer rating
3.8
(45 Reviews)
Rating breakdown 45 reviews
5 Stars
25
4 Stars
6
3 Stars
2
2 Stars
6
1 Star
6
74%of customers recommend this product.
(
17 out of
23)
Customer Reviews for Samsung - 27" ViewFinity S9 5K IPS Smart Monitor with Matte Display, Thunderbolt 4 and SlimFit Camera. - Silver
Customer Rating
2
Annoying Coil Whine
on May 17, 2024
Posted by: Chase
I bought it a week ago. The screen is great. However, there is a very annoying high pitch coil whine that is audible from multiple feet away making working in silence impossible.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
4
Response from Samsung USBy Samsung, May 19, 2024
We are very sorry to see that you have encountered issues with the Samsung S90PC Monitor. We understand your disappointment and hope that you will give us a chance to assist with troubleshooting or warranty service.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
For further assistance or to begin warranty service, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
For further assistance or to begin warranty service, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Written by a customer while visiting Samsung US
Customer Rating
2
Stay away if you need to switch between machines
on May 18, 2024
Posted by: Zeph
from Santa Clara, CA
Expertise:Expert
I wanted to love it but had to return it after trying it out for a few hours. I use Mac at work and Windows at home, so I need a monitor with KVM that can switch between inputs. I thought this one has KVM integrated, but it doesn't. Well, if just that, I can still overcome with external KVM, but guess what, all three USB-C ports are downstream and can only be accessed by the Thunderbolt 4 (also of USB-C), meaning that if you need to use the DisplayPort, you cannot use the integrated USB hub and there is no an easy way for you to switch inputs while using the same set of mouse/keyboard.
Features
1
Performance
4
Design
1
Value
4
Response from Samsung USBy Samsung, May 19, 2024
Thank you for bringing this issue to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you back as a customer again. If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Written by a customer while visiting Samsung US
Customer Rating
2
Terrible interface makes this product near useless
on August 24, 2024
Posted by: Theodore8
This monitor's interface is extremely unintuitive, and after trying for one entire afternoon I could not figure it out. And I am an engineering graduate and build my own computers.
I ended up selling the monitor at 50% of the price I paid, after a day's use.
Everything is frustrating about this monitor. There are no physical buttons to adjust volume or brightness: you have to use a remote control to navigate the illogical menu until you find the relevant options. The default mode when you power it up, is that you have to connect it to WiFI to get basic functions going. But then it immediately start to act as a TV broadcasting some silly sitcoms. At full volume until you figure out how to lower the volume, which requires grabbing the remote and navigating the frustratingly laid out options. By the way, it is impossible to disable the "TV" mode, which is on by default.
And if you disconnect it from WiFi, it does not function properly.
If you want it to act as a monitor (which is what, I guess, most people buy it for in the first place), then you have to navigate the frustrating menus to tell it to act as a regular monitor.
SAMSUNG: All I wanted is a plug-and-play monitor! How difficult is that?
Response from Samsung USBy Samsung, August 26, 2024
Thank you for your review. Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you back as a customer again. If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Written by a customer while visiting Samsung US
Customer Rating
3
No daisy chain
on February 7, 2024
Posted by: Andrei
So much technology and no daisy chain? A little bit disappointing.
Most of the laptops have a single display port. How can I extend the view area with this monitors?
Most of the laptops have a single display port. How can I extend the view area with this monitors?
Response from Samsung USBy Samsung, February 8, 2024
We are very sorry for the daisy chain you have encountered with your ViewFinity S9 monitor.
Please contact Samsung Customer Support so that we can better understand your issue and assist with a solution.
You can reach us via any of the below options:
If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller.
Again, we are very sorry for the inconveniences you have had and hope that we will hear from you soon.
Please contact Samsung Customer Support so that we can better understand your issue and assist with a solution.
You can reach us via any of the below options:
If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller.
Again, we are very sorry for the inconveniences you have had and hope that we will hear from you soon.
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent monitor
on November 1, 2024
Posted by: stellabomb2919
[This review was collected as part of a promotion.] When paired with a MacBook, the visuals are stunning at the 1440p settings on MacOS. With a Windows machine, you can run Windows 11 natively at 5K and it is simply great. Speakers honestly suck, but the anti reflective surface with high resolution make up for it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
5K Crystal clear text
on December 6, 2024
Posted by: Enthusiast
[This review was collected as part of a promotion.] I'm very pleased with this monitor.
I went from a 43" 4K to this 27" 5K for the resolution pixel density. it looks great!
Pros:
+Crystal Clear 5K resolution
+1 Thunderbolt/USB-C cable. Only one cable to my PC. All cables plug into the back of the monitor. Cleaned up my desk.
+Narrow bezel/frame
+Nice low-profile webcam design
I went from a 43" 4K to this 27" 5K for the resolution pixel density. it looks great!
Pros:
+Crystal Clear 5K resolution
+1 Thunderbolt/USB-C cable. Only one cable to my PC. All cables plug into the back of the monitor. Cleaned up my desk.
+Narrow bezel/frame
+Nice low-profile webcam design
Cons:
-Wish it had LAN on the back of the monitor
-Wish it had at-least one USB-A on the back of the monitor
-When the monitor turns off, the power is cut off to the laptop plugged into it
-For work monitor(even WFH) the whole smart monitor tv features not necessary and just extra clutter
-Wish the webcam had the ability to zoom in. Too wide angle shows, my whole office.
-Speakers could be improved for such an expensive monitor
-Wish it had LAN on the back of the monitor
-Wish it had at-least one USB-A on the back of the monitor
-When the monitor turns off, the power is cut off to the laptop plugged into it
-For work monitor(even WFH) the whole smart monitor tv features not necessary and just extra clutter
-Wish the webcam had the ability to zoom in. Too wide angle shows, my whole office.
-Speakers could be improved for such an expensive monitor
Value
4
Response from Samsung USBy Samsung, December 13, 2024
We are delighted to hear you've had an overall, positive experience with your ViewFinity S9 Monitor.
Thank you for your feedback to help us improve our products and services. If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Your thoughts and opinions are very important to Samsung.
Thank you for your feedback to help us improve our products and services. If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Your thoughts and opinions are very important to Samsung.
Written by a customer while visiting Samsung US
Customer Rating
4
Very good, but there are a few drawbacks
on January 8, 2025
Posted by: espinozalee
from Union City, NJ
Expertise:Intermediate
I love my Samsung products and even this monitor makes me happy to do hobbies or work on projects that I love. Having the high resolution and color accuracy is important to me. The additional TV feature is also nice to have if I have to pass the time.
I do have a few qualms that come with this monitor though that I think need to improve.
-Samsung remotes cause the monitor to turn on regardless if they belong to other devices. this can be a bit frustrating when I only want to turn on one device.
-My color calibration didn't give me Delta >2 when I set it up in pro mode. Not sure if it was cause my Fold 4 is a bit outdate or if there were other conditions even though I tried this in a dark room.
-When connecting with DisplayPort, the camera is not recognized by my other computer. Its kind of a hassle to switch to different computers to use a webcam or when the webcam is not available for the more powerful computer to use.
-Audio quality is okay, but I think it could have use more speakers for power or a different covering material.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Beautiful picture, audio needs improvement
on October 13, 2023
Posted by: ELBear
[This review was collected as part of a promotion.] This monitor provides a beautiful picture, which is what is expected. I use it with a Mac Mini M2 Pro, and it pairs well. The speakers are so lack luster, I had to purchase separate desktop speakers. The frame is plastic, but it doesn't bother me since it's barely noticed. The stand is solid aluminum and looks and works great. This is a worthy alternative to the Apple display, if the speakers don't matter too much to you.
Value
4
Written by a customer while visiting Samsung US