Customer reviews from lenovo.com
Lenovo - LOQ 15.6" Laptop - AMD Ryzen 7 with 16GB Memory - 512GB SSD - Onyx Gray
Average customer rating
4.6
(40 Reviews)
Rating breakdown 40 reviews
5 Stars
28
4 Stars
10
3 Stars
1
2 Stars
1
1 Star
0
97%of customers recommend this product.
(
31 out of
32)
Customer Reviews for Lenovo - LOQ 15.6" Laptop - AMD Ryzen 7 with 16GB Memory - 512GB SSD - Onyx Gray
Customer Rating
2
BUYER BEWARE OF BLACK SCREEEN ISSUE
on October 24, 2023
Posted by: itello000
There is a problem when starting your computer on. The laptop turns on but the display turns black. I've already contacted support but none of their solutions were successful. Upgraded EVERYTING with no solution. Turns out I had to discover myself the problem. It is an issue with the integrated graphics card. As a temporarily solution (while LENOVO upgrades the BIOS to fix this) disable the UMA graphics in the latest BIOS (access by pressing F1 or F2 before Windows loads) and switch it to DISCRETE GPU. I can tell it is not an UMA gpu problem because when starting the laptop for the second time (turning it off previously with power button) the UMA graphics starts normally without a problem.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, October 26, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: m321
Verified Purchase:Yes
Functions well for games and school work, looks modern
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Chicken via egg
from Spokane, WA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Build quality feels solid. A good laptop should be able to be opened with one hand, thumbs up there. Materials feel premium and seem very anti-fingerprint. Fans feel trigger happy though, rpms seem to ramp up higher than what a lot of tasks call for.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Gabriel Galarza
from Ecuador
Verified Purchase:Yes
[This review was collected as part of a promotion.] It is the best economical gaming laptop you can find in the market, you just have to be attentive to when they put it on offer. Its different optimization interfaces make it even better because it adjusts to the use you require and so do not always be at peak performance, if you add only one but to this laptop would be to add more colors on the keyboard but the color that is default is perfect, I like that you can adjust and finally its graphics and processor are another level run any game, I use emulators and also heavy games and goes extremely smooth.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Raman Budhathoki
from Carbondale, Illinois
Verified Purchase:Yes
[This review was collected as part of a promotion.] I really like this laptop. However, it has issues. The foremost being when I play an instrumental music, there are instances of disturbances like weird noises. I don't know if it a hardware issue or a software one but, the problem is there. I would want somebody from Lenovo to contact me regarding it. For an Engineering student who requires CAD and rarely does gaming, the performance is good if not superb.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Esdras Esteban
Verified Purchase:Yes
[This review was collected as part of a promotion.] It is thw best option for the price i could find. Good qualities and speed for studying and gaming for a fair price.
Written by a customer while visiting lenovo.com
Posted by: Hokie96
Verified Purchase:Yes
[This review was collected as part of a promotion.] Easy to set up and use. Fast processor for online college courses, gaming, processing and mail. Plenty of ports for add-ons.
Bought 2 for students (high school and college)
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
5
Amazing! would recommend.
on August 15, 2023
Posted by: SapphireAce
from MD
[This review was collected as part of a promotion.] I absolutely love this laptop. It moves at a great speed and works on every game that I want to play. It works great with editing too.
(click to see the video)
Written by a customer while visiting lenovo.com