Customer reviews from lenovo.com
Lenovo - LOQ 15.6" Laptop - AMD Ryzen 7 with 16GB Memory - 512GB SSD - Onyx Gray
Average customer rating
2
(1 Review)
Rating breakdown 1 review
5 Stars
0
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
0
Customer Reviews for Lenovo - LOQ 15.6" Laptop - AMD Ryzen 7 with 16GB Memory - 512GB SSD - Onyx Gray
Customer Rating
2
BUYER BEWARE OF BLACK SCREEEN ISSUE
on October 24, 2023
Posted by: itello000
There is a problem when starting your computer on. The laptop turns on but the display turns black. I've already contacted support but none of their solutions were successful. Upgraded EVERYTING with no solution. Turns out I had to discover myself the problem. It is an issue with the integrated graphics card. As a temporarily solution (while LENOVO upgrades the BIOS to fix this) disable the UMA graphics in the latest BIOS (access by pressing F1 or F2 before Windows loads) and switch it to DISCRETE GPU. I can tell it is not an UMA gpu problem because when starting the laptop for the second time (turning it off previously with power button) the UMA graphics starts normally without a problem.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, October 26, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
