Customer reviews from greenworkstools.com
Greenworks - 80V 21” Cordless Self-Propelled Lawn Mower with (2) 4.0 Ah Batteries and Dual-Port Charger - Green
Average customer rating
4.6
(242 Reviews)
Rating breakdown 242 reviews
5 Stars
182
4 Stars
42
3 Stars
4
2 Stars
5
1 Star
9
94%of customers recommend this product.
(
185 out of
196)
Customer Reviews for Greenworks - 80V 21” Cordless Self-Propelled Lawn Mower with (2) 4.0 Ah Batteries and Dual-Port Charger - Green
Customer Rating
4
Lightweight, but difficult to mow near fences. Battery runs out too fast.
on May 15, 2021
Posted by: BWSC
from South Carolina
Gender:Male
This mower works well for small, wide-open yards with no walls or fences. It's easy to maneuver, easy to turn, and the battery is easy to plug in and detach and isn't bulky or heavy. The charger is great and very easy to use.
The problem with spacing and walls is there is an inexplicable 6-inch wide "front bumper" on this mower that prevents you from pushing up closely against walls and fences, requiring you to turn the mower sideways to mow against a fence. This is not ideal or practical in most cases, because there simply isn't enough room. And that also makes this mower difficult to use in tight spaces, such as around shrubs. I'm not sure why this big gap exists on the front of the mower and have never seen it on any gas or electric mower I've used.
The included 2W battery runs out, on average, in about 20 minutes, and takes 30-40 minutes to recharge. Obviously this isn't ideal, and on a yard larger than about 1/2 acre, you will be swapping out batteries a LOT and simply running out of juice. The charger cannot keep up with mowing and swapping. I knew this before buying, so it's hard to really complain, but buyers should have this info before buying and understand that this mower cannot be kept running continuously with two 2W batteries. There needs to be 10-30 minutes between each swap to make sure the new battery is fully charged.
Overall, the mower is probably a little overpriced, but I suspect that's because the batteries are VERY expensive, and that is driving up the price of the mower. The cost of a new or battery alone is about the same price as a brand new gas mower. So considering that rechargeable lithium batteries always have a finite life, it remains to be seen whether the long-term cost of owning this mower is actually less than the cost of a gas mower.
My initial estimate is that it will cost a lot more to buy and operate this mower over the long term (primarily because of periodic battery replacement) than a gas mower. So if you are interested in purely the cost-savings, this probably is not the answer. If your goal is to consume less or no fossil fuels, this is a great choice.
Written by a customer while visiting greenworkstools.com
Posted by: Mollyhatchet
Verified Purchase:Yes
The bagger is cheaply made. And it doesn't pick up grass on the edge.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, August 13, 2021
Hello Mollyhatchet,
Thank you for sharing your experience with this lawnmower. We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve moving forward. We are sorry to hear that the unit has not fully met your expectations.
Our team apologizes for the delay in addressing your concern. If you still require assistance with this matter, we kindly request that you contact us directly for assistance and troubleshooting at 1-888-909-6757 or by sending an email to info@greenworkstools.com.
Thank you for sharing your experience with this lawnmower. We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve moving forward. We are sorry to hear that the unit has not fully met your expectations.
Our team apologizes for the delay in addressing your concern. If you still require assistance with this matter, we kindly request that you contact us directly for assistance and troubleshooting at 1-888-909-6757 or by sending an email to info@greenworkstools.com.
Written by a customer while visiting greenworkstools.com
Posted by: Tom C 1947
Verified Purchase:Yes
I bought it because the battery system is compatible with several other tools I have. I have used it once, on an overgrown lawn and was extremely pleased with the speed and even cut. I used it in mulching mode and it did not leave the bunches of grass my old mower would leave. I was also pleased with the battery life. While the new one was charging I used an older smaller battery which lasted through the whole lawn with power to spare.
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Holliston, MA
Gender:Male
Verified Purchase:Yes
It came without a bolt and nut for the handle. I had to go buy one.
Response from greenworkstools.comBy Greenworks , Greenworks Customer Care, May 31, 2021
Hello Bill,
We are sorry for the experience you had with our product. Know that this is not what we expect from our products and we urge you to contact our customer care using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS), and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right!
We are sorry for the experience you had with our product. Know that this is not what we expect from our products and we urge you to contact our customer care using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS), and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right!
Written by a customer while visiting greenworkstools.com
Posted by: D Cobb
from Texas
Gender:Male
Verified Purchase:Yes
I love this lawnmower, although it is not quite as powerful as a gas lawnmower, it is sufficient enough & gets the job done mighty fine. Also I love the light weight & ease of operation, & if you get the other line of products like me, you won’t have to worry about having to use gas ever again, because where the gas prices are headed you don’t want anything else. I did extensive research & this is the best for both performance & handling of any battery operated lawn mower out there. Suggest getting an extra 5amp battery & using that one to start so you won’t have to change it in the middle of mowing your yard, & then you can always use the other for a backup if you ever need; & also buy an extra lawnmower blade in case it happened to break if you were to run over something like a big rock or tree limb & so you don’t have to worry about leaving your lawn unfinished. Also, they have good customer service & strive hard to support their products & make their customers happy.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: MN Kyle
from Deephaven, MN
Verified Purchase:Yes
4 stars because it is an electric mower that did a quality job of mowing a large yard for an hour and twenty five minutes straight without running out of battery. That is a cool feat, and the environmental benefits and also not having the noise and fumes of burning gas while mowing is great. Not 5 stars because the acceleration is poor on the self-propelled drive - top speed is good, but really when you're mowing you want it to take off quickly when you corner and it doesn't do that well.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: BenjaminB
Verified Purchase:Yes
This mower lasts just as long as the non self-propelled mower from my experience, which is amazing! I have a fairly large lawn (over 1/3 of an acre) and I can mow my whole lawn with just 2 batteries and in pretty quick time.
I like that it's quiet! Mowing the lawn is much more enjoyable.
I like the adjustable speed settings, although I wish it was a tad faster on the high setting. It cuts really well, haven't noticed any clippings left behind and my lawn looks amazing after it gets mowed. You can't beat the look of the lines you get with this mower.
I like that it's quiet! Mowing the lawn is much more enjoyable.
I like the adjustable speed settings, although I wish it was a tad faster on the high setting. It cuts really well, haven't noticed any clippings left behind and my lawn looks amazing after it gets mowed. You can't beat the look of the lines you get with this mower.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
So much better than gas!
on July 7, 2021
Posted by: Nickp
from Newtown, CT
Gender:Male
So much better than my old gas mower. Lightweight, easy to operate, and no maintenance.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com