Customer reviews from greenworkstools.com
Greenworks - 80V 13 TORQDRIVE String Trimmer with 2.0 Ah Battery and Charger - Black/Green
Average customer rating
3.9
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
23
4 Stars
10
3 Stars
2
2 Stars
0
1 Star
8
79%of customers recommend this product.
(
26 out of
33)
Customer Reviews for Greenworks - 80V 13 TORQDRIVE String Trimmer with 2.0 Ah Battery and Charger - Black/Green
Customer Rating
5
Greenworks 3 tool combo kit
on July 17, 2024
Posted by: Bilal370
from Texas
Gender:Male
[This review was collected as part of a promotion.] The greenworks 3-tool combo kit for grass cutting is a homeowner's dream, offering a powerful lawn mower, precise string trimmer, and efficient leaf blower in one package. Built for durability and ease of use, each tool delivers exceptional performance, making quick work of lawn maintenance tasks. With intuitive controls and a reputation for reliability, this kit represents excellent value for money and is highly recommended for anyone seeking a comprehensive and efficient solution to their lawn care needs.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Safety Trigger Failure
on July 10, 2024
Posted by: Troy777
from Lake Stevens, Wa.
Gender:Male
I bought this last spring because I have several other greenworks products that do a great job. Unfortunately this 13 inch trimmer has an issue with the safety trigger mechanism. I have had to depress the safety just right for some time and often times had to cycle the battery in and out to get it work. It has quit intermittently over the last couple of months. This weekend it finally quit working. Very disappointing.
Pros: Cost-Saver
Response from greenworkstools.comBy Greenworks, July 11, 2024
Hello Troy777.
Thank you for your feedback. Quality is at the heart of everything that we do, and the safety and satisfaction of our customers is number one. We would be interested in hearing more about your concerns. To discuss with our team further we urge you to start a Live Chat or call us at 1-888-909-6757 (1-888-90WORKS), and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking with you, so we can find a solution.
Thank you for your feedback. Quality is at the heart of everything that we do, and the safety and satisfaction of our customers is number one. We would be interested in hearing more about your concerns. To discuss with our team further we urge you to start a Live Chat or call us at 1-888-909-6757 (1-888-90WORKS), and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking with you, so we can find a solution.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
No parts, breaks down, cheap made!
on June 26, 2024
Posted by: Jhem2024
Gender:Male
No parts are ever available. Two heads completely shatter for no reason, even the screws are cheap. Do not buy this. I couldn’t even take it apart because just using a screw driver to back out the screw completely reamed the screw and now this is unusable. Worst construction I’ve ever seen.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, June 27, 2024
Hello Jhem2024.
Thank you for your review. We are sorry to hear that you are dissatisfied with the quality of the trimmer head. This part is considered a wearable item and normally not covered under the warranty. However, we will gladly take a closer look into this issue with you. We urge you to contact us directly through chatbot on www.greenworkstools.com or call 1-888-909-6757. We would like the opportunity to speak with you to see if we can find a solution.
Thank you for your review. We are sorry to hear that you are dissatisfied with the quality of the trimmer head. This part is considered a wearable item and normally not covered under the warranty. However, we will gladly take a closer look into this issue with you. We urge you to contact us directly through chatbot on www.greenworkstools.com or call 1-888-909-6757. We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Really hard to restring
on May 13, 2023
Posted by: Rugbytj
from Tennessee
Gender:Male
Works good except the battery is compatible with other Greenworks tools I own. It’s also really hard to restring
Pros: Quiet, Environmentally Safe
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Customercare, GreenWorksTools , May 15, 2023
Hello Rugbytj,
Thank you for your feedback. We're glad to hear you like the performance of the unit and that it's compatible with your other Greenworks Tools. We're sorry you're having a hard time rewinding the string.
Here are the compatible trimmer line you can use to rewind the spool:
https://www.greenworkstools.com/products/replacement-string-trimmer-line-2969502?_pos=2&_sid=4bdaa170c&_ss=r
https://www.greenworkstools.com/products/replacement-string-trimmer-line-2969302?_pos=10&_sid=4bdaa170c&_ss=r
We have a video from a different model with the same winding mechanism that may be helpful. Here's the link:
https://www.youtube.com/watch?v=W2fy9_VYdJs
Thank you for your feedback. We're glad to hear you like the performance of the unit and that it's compatible with your other Greenworks Tools. We're sorry you're having a hard time rewinding the string.
Here are the compatible trimmer line you can use to rewind the spool:
https://www.greenworkstools.com/products/replacement-string-trimmer-line-2969502?_pos=2&_sid=4bdaa170c&_ss=r
https://www.greenworkstools.com/products/replacement-string-trimmer-line-2969302?_pos=10&_sid=4bdaa170c&_ss=r
We have a video from a different model with the same winding mechanism that may be helpful. Here's the link:
https://www.youtube.com/watch?v=W2fy9_VYdJs
Written by a customer while visiting greenworkstools.com
Posted by: CLund
from North Iowa
Gender:Female
Verified Purchase:Yes
I got the 80V because it works with my lawnmower and hedge trimmer but I’m not sure what the real difference is. It seems a bit long and unwieldy compared the my old plug-in electric edger. The guard also prevents it from trimming effectively so I basically don’t use it. It took a little learning curve to get the desired effect on my lawn, but I had been using the same plug in edger for years. It was easy to assemble and allows you to adjust the handle, though I felt like it is so heavy from the battery the handle adjustments still didn’t feel quite right. I am giving it another chance this weekend hopefully will be easier to use. Definitely heavier than a plug in electric model but nice to no longer have to get out the extension cords! Next all I need is the battery leaf blower!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Bulldogstall
from Cincinnati Metropolitan Area
Gender:Male
Verified Purchase:Yes
It's really lightweight with the 2Ah battery. And has more than enough charge for my front, back, and side yards. It was easy to setup and is a nice compliment to my Greenworks mower. I highly recommend if you are looking for a user friendly, low maintenance trimmer! It has the bump cord extender too.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Nebraska
Gender:Male
Verified Purchase:Yes
This is a powerful and efficient electric trimmer. Love it.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Skywalker
from Belgrade, MT
Gender:Male
Verified Purchase:Yes
This was a late season purchase for me, but I've used it twice and am very happy with the versatility of the unit. The only down side is that the thicker stem weeds do take a minute to knock over, but they are so few and far between that it's not a problem.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com