Customer reviews from greenworkstools.com
Greenworks - 80V 13 TORQDRIVE String Trimmer with 2.0 Ah Battery and Charger - Black/Green
Average customer rating
3.9
(35 Reviews)
Rating breakdown 35 reviews
5 Stars
18
4 Stars
9
3 Stars
1
2 Stars
0
1 Star
7
82%of customers recommend this product.
(
23 out of
28)
Customer Reviews for Greenworks - 80V 13 TORQDRIVE String Trimmer with 2.0 Ah Battery and Charger - Black/Green
Customer Rating
1
Cheap plastic cover guard for trimmer.
on May 6, 2025
Posted by: CBhughlet
The mower and blower work great. However the 13 inch string trimmer destroyed itself after the first use. The sting
cutting blade and protection cover snapped in half after installing new line slightly longer than needed. This was apparently too much for the cheap plastic cover and it was sent flying across my garage. I cannot understand why they chose to use plastic guard instead of metal.
cutting blade and protection cover snapped in half after installing new line slightly longer than needed. This was apparently too much for the cheap plastic cover and it was sent flying across my garage. I cannot understand why they chose to use plastic guard instead of metal.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 6, 2025
Hello CBhughlet.
We are sorry to hear you have experienced this, we would like to hear how this occurred. To assist you best, could you please provide your model number and serial number when you have a moment and contact us directly so we can look further into the matter and help locate any parts required. We can be reached through the chat on www.greenworkstools.com or call Greenworks Pro toll-free helpline at 1-855-345-3934. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure a quick resolution is provided.
We are sorry to hear you have experienced this, we would like to hear how this occurred. To assist you best, could you please provide your model number and serial number when you have a moment and contact us directly so we can look further into the matter and help locate any parts required. We can be reached through the chat on www.greenworkstools.com or call Greenworks Pro toll-free helpline at 1-855-345-3934. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure a quick resolution is provided.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Great trimmer, just dont replace the string!!
on May 27, 2025
Posted by: rob95
The trimmer itself was fine. The issue is when I tried to find a replacement spool. I tried winding the string, but it is almost impossible to keep lines tight before getting this inserted into the device. I called support and they referred me to a replacement spool, but it doesnt fit at all. According to the sales rep, the item would fit on my trimmer. But nope.
Response from greenworkstools.comBy Greenworks, May 28, 2025
Hello rob95
We are sorry to hear about your experience. For a visual walkthrough, we have attached a video. It provides a simple solution to common problems you might face. You can access it here. Replacing the trimmer line (https://youtu.be/2eiGIXXzx2w). We hope you will find this information useful. If you require any additional support or have questions regarding a product, we recommend try our Q&A section on product's page or Chat with us direct on our website www.greenworkstools.com. Thank you.
We are sorry to hear about your experience. For a visual walkthrough, we have attached a video. It provides a simple solution to common problems you might face. You can access it here. Replacing the trimmer line (https://youtu.be/2eiGIXXzx2w). We hope you will find this information useful. If you require any additional support or have questions regarding a product, we recommend try our Q&A section on product's page or Chat with us direct on our website www.greenworkstools.com. Thank you.
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Southport NC
Gender:Male
Verified Purchase:Yes
Areally good weed eater. A little heavy. Bought a shoulder strap to balance the weight
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Skywalker
from Belgrade, MT
Gender:Male
Verified Purchase:Yes
This was a late season purchase for me, but I've used it twice and am very happy with the versatility of the unit. The only down side is that the thicker stem weeds do take a minute to knock over, but they are so few and far between that it's not a problem.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: CLund
from North Iowa
Gender:Female
Verified Purchase:Yes
I got the 80V because it works with my lawnmower and hedge trimmer but I’m not sure what the real difference is. It seems a bit long and unwieldy compared the my old plug-in electric edger. The guard also prevents it from trimming effectively so I basically don’t use it. It took a little learning curve to get the desired effect on my lawn, but I had been using the same plug in edger for years. It was easy to assemble and allows you to adjust the handle, though I felt like it is so heavy from the battery the handle adjustments still didn’t feel quite right. I am giving it another chance this weekend hopefully will be easier to use. Definitely heavier than a plug in electric model but nice to no longer have to get out the extension cords! Next all I need is the battery leaf blower!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
No parts, breaks down, cheap made!
on June 26, 2024
Posted by: Jhem2024
Gender:Male
No parts are ever available. Two heads completely shatter for no reason, even the screws are cheap. Do not buy this. I couldn’t even take it apart because just using a screw driver to back out the screw completely reamed the screw and now this is unusable. Worst construction I’ve ever seen.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, June 27, 2024
Hello Jhem2024.
Thank you for your review. We are sorry to hear that you are dissatisfied with the quality of the trimmer head. This part is considered a wearable item and normally not covered under the warranty. However, we will gladly take a closer look into this issue with you. We urge you to contact us directly through chatbot on www.greenworkstools.com or call 1-888-909-6757. We would like the opportunity to speak with you to see if we can find a solution.
Thank you for your review. We are sorry to hear that you are dissatisfied with the quality of the trimmer head. This part is considered a wearable item and normally not covered under the warranty. However, we will gladly take a closer look into this issue with you. We urge you to contact us directly through chatbot on www.greenworkstools.com or call 1-888-909-6757. We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Safety Trigger Failure
on July 10, 2024
Posted by: Troy777
from Lake Stevens, Wa.
Gender:Male
I bought this last spring because I have several other greenworks products that do a great job. Unfortunately this 13 inch trimmer has an issue with the safety trigger mechanism. I have had to depress the safety just right for some time and often times had to cycle the battery in and out to get it work. It has quit intermittently over the last couple of months. This weekend it finally quit working. Very disappointing.
Pros: Cost-Saver
Response from greenworkstools.comBy Greenworks, July 11, 2024
Hello Troy777.
Thank you for your feedback. Quality is at the heart of everything that we do, and the safety and satisfaction of our customers is number one. We would be interested in hearing more about your concerns. To discuss with our team further we urge you to start a Live Chat or call us at 1-888-909-6757 (1-888-90WORKS), and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking with you, so we can find a solution.
Thank you for your feedback. Quality is at the heart of everything that we do, and the safety and satisfaction of our customers is number one. We would be interested in hearing more about your concerns. To discuss with our team further we urge you to start a Live Chat or call us at 1-888-909-6757 (1-888-90WORKS), and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking with you, so we can find a solution.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Locked up on second light use, and motor smoked...
on July 26, 2025
Posted by: Barry501
I bought this a couple weeks ago. First time I used it, it failed to run a couple times when I squeezed the switch, and had some light smoke coming out of the trimmer head. Just used it today for the second time... After about 30 feet of light border trimming, it stopped working all together, and smoked pretty bad... I thought maybe it overheated, so I let it sit for about 30 minutes... When I tried it again, it acted like the trimmer head was locked up, and smoke came out of the trimmer head, again... Going to contact them Monday, and see what they're plan is...
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, July 29, 2025
Hello Barry501.
We are sorry to hear about your frustrating experience. We see you have been in touch with our team. We are happy they were able to support you and provide information on the replacement process. Please know, if you need further support or have any questions do not hesitate to contact us by Live chat on (www.greenworkstools.com) or call us on 1-888-909-6757 (1-888-90WORKS). We would be happy to help!
We are sorry to hear about your frustrating experience. We see you have been in touch with our team. We are happy they were able to support you and provide information on the replacement process. Please know, if you need further support or have any questions do not hesitate to contact us by Live chat on (www.greenworkstools.com) or call us on 1-888-909-6757 (1-888-90WORKS). We would be happy to help!
Written by a customer while visiting greenworkstools.com