Customer reviews from greenworkstools.com
Greenworks - 80V 13 TORQDRIVE String Trimmer with 2.0 Ah Battery and Charger - Black/Green
Average customer rating
3.9
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
23
4 Stars
10
3 Stars
2
2 Stars
0
1 Star
8
79%of customers recommend this product.
(
26 out of
33)
Customer Reviews for Greenworks - 80V 13 TORQDRIVE String Trimmer with 2.0 Ah Battery and Charger - Black/Green
Posted by: Anonymous
Verified Purchase:Yes
Easy to set up. Easy to use. Especially appreciate the easy string loading process. 80V tool complements my other 80V GreenWorksTools that I already have.
Written by a customer while visiting greenworkstools.com
Posted by: Perleymj
from San Antonio TX
Gender:Female
Verified Purchase:Yes
This trimmer is well powered but the bump line advance does not work. Every time I need new line I have to stop and advance it by hand. For those of you with arthritis, be aware that this is a heavy tool!
Pros: Environmentally Safe, Powerful
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 20, 2026
Hello Perleymj.
Thank you for your feedback. We are glad to hear you are satisfied with the power of the trimmer, but we understand how frustrating it can be when the bump feed is not advancing as expected. Here are a few things to check: ensure the line is wound correctly and not overfilled, as this can prevent proper advancement; confirm you are using the recommended line diameter for your model; and check that the spool and cap are securely installed and free of debris. Lightly tapping the head on a firm surface while at full speed (not on soft grass) can also help the bump mechanism engage properly. If the issue continues, the spool or bump knob may need inspection or replacement. For additional guidance, you can view this helpful video on proper line loading and operation: (https://youtu.be/2eiGIXXzx2w); (https://youtu.be/SBN2hTJDeuQ). If you need further assistance, Greenworks Customer Success would be happy to help. They can be reached either using the online chat function, on Greenworks Tools page, or by calling 1-888-909-6757. We also appreciate your note regarding the weight, as comfort and usability are important considerations.
Thank you for your feedback. We are glad to hear you are satisfied with the power of the trimmer, but we understand how frustrating it can be when the bump feed is not advancing as expected. Here are a few things to check: ensure the line is wound correctly and not overfilled, as this can prevent proper advancement; confirm you are using the recommended line diameter for your model; and check that the spool and cap are securely installed and free of debris. Lightly tapping the head on a firm surface while at full speed (not on soft grass) can also help the bump mechanism engage properly. If the issue continues, the spool or bump knob may need inspection or replacement. For additional guidance, you can view this helpful video on proper line loading and operation: (https://youtu.be/2eiGIXXzx2w); (https://youtu.be/SBN2hTJDeuQ). If you need further assistance, Greenworks Customer Success would be happy to help. They can be reached either using the online chat function, on Greenworks Tools page, or by calling 1-888-909-6757. We also appreciate your note regarding the weight, as comfort and usability are important considerations.
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Atkins, VA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have this 80V set and just bought a second set for my grandchildren and we both love this combo set.
Pros: Convenient, Easy to Use, Quiet, Environmentally Safe, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Very poor spool system
on April 27, 2026
Posted by: Sconie
from Boerne, TX
Gender:Male
Spool system is almost unworkable, and pretty much impossible to reload. Very disappointing product from Greenworks.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, April 28, 2026
Hello Sconie.
Thank you for your feedback. We ae sorry to hear the spool system has been so frustrating to use. If the spool feels difficult or “unworkable,” a few adjustments can often make a big difference. First, confirm you are using the correct line diameter (typically .080" for many 80V models), as thicker or incompatible line can prevent proper feeding and make reloading much harder. When loading, make sure the line is fed evenly through both sides and wound tightly in the direction indicated on the head, loose or uneven winding is one of the most common causes of jams or poor performance. It is also important not to overfill the spool, as excess line can bind inside the housing. Before reinstalling, check that the spool cap, spring, and tabs are aligned correctly and that the housing is free of debris, since buildup can interfere with smooth operation.
For a step-by-step walkthrough, this Greenworks Tools video may help demonstrate the correct loading process and make it easier to follow along (https://youtu.be/2eiGIXXzx2w).
If you are still experiencing issues after trying these steps, pre-wound spools can be a convenient alternative, and our support team can also help confirm whether the spool or head assembly may need replacement. They can be reached either using the online chat function, on Greenworks Tools page, or by calling 1-888-909-6757. We appreciate your feedback and would like the opportunity to help get your trimmer performing as expected.
Thank you for your feedback. We ae sorry to hear the spool system has been so frustrating to use. If the spool feels difficult or “unworkable,” a few adjustments can often make a big difference. First, confirm you are using the correct line diameter (typically .080" for many 80V models), as thicker or incompatible line can prevent proper feeding and make reloading much harder. When loading, make sure the line is fed evenly through both sides and wound tightly in the direction indicated on the head, loose or uneven winding is one of the most common causes of jams or poor performance. It is also important not to overfill the spool, as excess line can bind inside the housing. Before reinstalling, check that the spool cap, spring, and tabs are aligned correctly and that the housing is free of debris, since buildup can interfere with smooth operation.
For a step-by-step walkthrough, this Greenworks Tools video may help demonstrate the correct loading process and make it easier to follow along (https://youtu.be/2eiGIXXzx2w).
If you are still experiencing issues after trying these steps, pre-wound spools can be a convenient alternative, and our support team can also help confirm whether the spool or head assembly may need replacement. They can be reached either using the online chat function, on Greenworks Tools page, or by calling 1-888-909-6757. We appreciate your feedback and would like the opportunity to help get your trimmer performing as expected.
Written by a customer while visiting greenworkstools.com
Posted by: RHOK
Verified Purchase:Yes
[This review was collected as part of a promotion.] Nice coverage and performance with a battery backup
Written by a customer while visiting greenworkstools.com
Posted by: jasonn
from Indiana
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] So far so good, works great for my .3 acre lot. We'll see how the durability is but it seems solid so far
Pros: Convenient, Cost-Saver, Easy to Use, Effective
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Best mower
on February 1, 2026
Posted by: BigT Greenwork
from Michigan,MI.
Gender:Male
[This review was collected as part of a promotion.] This was a great buy I love these items was very easy to put together and very quiet I can now cut my grass at 8:00pm and the neighbors can’t get mad because you can’t hear it .
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Great Tool
on October 27, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] It is a great combo product !. Working great so far and have no issues. Simple to assemble and get started !.
Only thing batter life can be better or we need to a secondary batter if you are planning to work continuedly for few hrs on your lawn. I usually take a break after 45 mins so it is working out ok so far for me.
Only thing batter life can be better or we need to a secondary batter if you are planning to work continuedly for few hrs on your lawn. I usually take a break after 45 mins so it is working out ok so far for me.
Written by a customer while visiting greenworkstools.com