Customer reviews from greenworkstools.com
Greenworks - 24V 19 (2x24v) Brushless Push Lawn Mower with (2) 4.0 Ah USB Batteries and Dual-Port Rapid Charger - Green
Average customer rating
4.2
(53 Reviews)
Rating breakdown 53 reviews
5 Stars
35
4 Stars
8
3 Stars
3
2 Stars
2
1 Star
5
80%of customers recommend this product.
(
37 out of
46)
Customer Reviews for Greenworks - 24V 19 (2x24v) Brushless Push Lawn Mower with (2) 4.0 Ah USB Batteries and Dual-Port Rapid Charger - Green
Customer Rating
5
Won't go back to gas
on July 30, 2024
Posted by: KpTx
from Central Texas
Gender:Male
.75 acre backyard.....cuts just fine.....bags well...got 2 spare batteries, limb saw and can deal with the whole front and back without pause.
Pros: Convenient, Easy to Use, Quiet, Environmentally Safe, Effective
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: bmacki
Verified Purchase:Yes
[This review was collected as part of a promotion.] Solid build, works great. All steel deck and height adjustment are great. My last electric was all plastic. 48V makes a difference, my old one was 36V.
Pros: Quiet, Durable, Powerful
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Excellent mower!
on August 19, 2024
Posted by: Bibididit
from Magnolia TX
Gender:Female
[This review was collected as part of a promotion.] I love this mower. I have a large area to mow and the weeds grow tall and thick, but this little mower does the trick. I also absolutely love that I never have to haul gas cans to and from the gas station ever again. I will never switch back to a gas powered push mower!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Mike PC
from Florida
Gender:Male
Verified Purchase:Yes
I like this mower, easy to handle and store. The Jury is out on the Batteries. When I plug them in they have all lights lit up. However after 5-10 minutes they are out. Still, they last till I finish mowing a total of about 20 minutes. I am hoping the lights are not accurate.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Was great till it wasn’t
on June 4, 2022
Posted by: Bobby27
from Holyoke ma
Gender:Male
Bought lawn mower in the winter when I moved spring hit had to mow the yard. Easy to set up easy to use the 1st time 2nd time the battery died half way through took 2 days to mow a small yard. Now about a month later I can take 3 steps and the thing just turns off. But the battery is full
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, June 6, 2022
Hello,
Thank you for your feedback. We are sorry to hear about your experience. This is certainly concerning and Greenworks takes issues like these very seriously. This is something we would never want any of our customers to encounter. Quality is at the heart of everything that we do, and the safety and satisfaction of our customers is number 1. We would be interested in hearing more about this situation. To discuss this issue further and investigate your warranty options, please contact our team at 1-888-909-6757 (1-888-90WORKS).
Thank you for your feedback. We are sorry to hear about your experience. This is certainly concerning and Greenworks takes issues like these very seriously. This is something we would never want any of our customers to encounter. Quality is at the heart of everything that we do, and the safety and satisfaction of our customers is number 1. We would be interested in hearing more about this situation. To discuss this issue further and investigate your warranty options, please contact our team at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
2
No bag to collection bag in the back
on May 22, 2023
Posted by: Bhanu
from Austin,Tx
Gender:Male
Can’t believe it doesn’t comes with bag to collect the cut grass. I want to rerun this.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Customercare, GreenWorksTools , May 23, 2023
Hello Bhanu,
We're sorry you were not aware the Greenworks lawn mower included in this combo package does not come with a bag. Please be advised we do show there is no bag on the images. We also advise the mower has two features: Mulching and side discharge. No bagging is mentioned. This mower is designed to be bagless. For return information please see here:
https://www.greenworkstools.com/policies/refund-policy
We're sorry you were not aware the Greenworks lawn mower included in this combo package does not come with a bag. Please be advised we do show there is no bag on the images. We also advise the mower has two features: Mulching and side discharge. No bagging is mentioned. This mower is designed to be bagless. For return information please see here:
https://www.greenworkstools.com/policies/refund-policy
Written by a customer while visiting greenworkstools.com
Posted by: LowerMawn
from Rochester, MN
Gender:Male
Verified Purchase:Yes
Arrived Damaged
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 18, 2022
Hello LowerMawn,
We appreciate you letting us know and we are sorry to see the box was received damaged and as a result some cosmetic damage has occurred. Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of their purchase. We are happy Greenworks Customer Care were able to support you with this warranty claim. Please know, if you need further support or have any questions do not hesitate to reconnect with us at 1-888-909-6757 (1-888-90WORKS). We would be happy to help!
We appreciate you letting us know and we are sorry to see the box was received damaged and as a result some cosmetic damage has occurred. Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of their purchase. We are happy Greenworks Customer Care were able to support you with this warranty claim. Please know, if you need further support or have any questions do not hesitate to reconnect with us at 1-888-909-6757 (1-888-90WORKS). We would be happy to help!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Don’t buy it
on July 10, 2023
Posted by: RippedOff
from Ohio
Just got this a few days ago for for 1/5 acre yard. It can’t even mow that all the way through without quitting. I’ve made sure I’m on optimal settings, the batteries are charged, and the lawn is dry. DO NOT BUY THIS.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, July 11, 2023
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower. It is important to adjust your mowing techniques to make the most out of the battery life! This unit is advertised as running up to 45 minutes (w/ 2 fully charged 4.0Ah batteries), but it goes without saying that that the harder the unit works, the quicker the battery drains. Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average;please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
1) When cutting thick grass, reduce walking speed to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average;please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com