Customer reviews from Samsung US
Samsung - 31 cu. ft. 4-Door French Door Smart Refrigerator with Dual Auto Ice Maker - Stainless Steel
Average customer rating
3.7
(25 Reviews)
Rating breakdown 25 reviews
5 Stars
15
4 Stars
2
3 Stars
0
2 Stars
1
1 Star
7
80%of customers recommend this product.
(
16 out of
20)
Customer Reviews for Samsung - 31 cu. ft. 4-Door French Door Smart Refrigerator with Dual Auto Ice Maker - Stainless Steel
Customer Rating
1
Terrible fridge
on November 19, 2024
Posted by: tgeagleeye
from Duluth, Minnesota 55803
I bought this fridge January 24, 2024. It worked for a few months and after a few months I noticed that ice wouldn't freeze as quickly as before, and things in the freezer would not be completely frozen. Now I'm lucky to keep my fridge temp below 50 degrees F. It claims the temp is 34 degrees. But my extra thermometer I have placed in the fridge would disagree. This explains why I've had food go bad far faster than normal. Regretting my purchase.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ricardo, Samsung Care, November 20, 2024
Greetings,
We understand how important it is to have a reliable appliance at home. Let us help you with your refrigerator.
Here is a link for troubleshooting steps for your ice maker that is slow in making ice, kindly choose the one that matches, watch the video and click the embedded words.
Samsung ice maker is not working.
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
Here is a link for troubleshooting steps for your refrigerator that is not cooling enough, kindly choose the one that matches, watch the video and click the embedded words.
Cooling issues with Samsung refrigerator or freezer.
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147692471) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We understand how important it is to have a reliable appliance at home. Let us help you with your refrigerator.
Here is a link for troubleshooting steps for your ice maker that is slow in making ice, kindly choose the one that matches, watch the video and click the embedded words.
Samsung ice maker is not working.
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
Here is a link for troubleshooting steps for your refrigerator that is not cooling enough, kindly choose the one that matches, watch the video and click the embedded words.
Cooling issues with Samsung refrigerator or freezer.
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147692471) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US
