Customer reviews from Samsung US
Samsung - 31 cu. ft. 4-Door French Door Smart Refrigerator with Dual Auto Ice Maker - Fingerprint Resistant Stainless Steel
Average customer rating
3.7
(25 Reviews)
Rating breakdown 25 reviews
5 Stars
15
4 Stars
2
3 Stars
0
2 Stars
1
1 Star
7
80%of customers recommend this product.
(
16 out of
20)
Customer Reviews for Samsung - 31 cu. ft. 4-Door French Door Smart Refrigerator with Dual Auto Ice Maker - Fingerprint Resistant Stainless Steel
Customer Rating
1
Piece of Junk
on February 5, 2024
Posted by: There is no Support
The only good reviews in this refrigerator are from people paid to write them. Their response is to tell you to contact them. Like we haven’t already contacted them repeatedly.
It does and you lose all your food and don’t expect to see a repair person for 4 weeks.
It does and you lose all your food and don’t expect to see a repair person for 4 weeks.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA CARE, February 6, 2024
Hi there,
This isn't the experience we want you to have. Let's get this sorted out.
We would love to speak to you directly to gather further information about your fridge so we can assist you better.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146821417, to help our team pull up your information.
Have a great day!
^Chrystel
This isn't the experience we want you to have. Let's get this sorted out.
We would love to speak to you directly to gather further information about your fridge so we can assist you better.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146821417, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT BUY THIS
on February 4, 2024
Posted by: VeryMad
It died after 7 weeks of use. Service company is the worst rated one in the area. They rescheduled our appointment for two weeks out.The night before our appointment. We have already been without a refrigerator for 2 weeks. I have the parts sitting in my kitchen. I bought this refrigerator because of our last two Samsung were great. I wish I had looked at the reviews more. This one is absolute crap and many people are stating they are not having any luck getting it repaired. I am sadly disappointed with Samsung.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA CARE, February 5, 2024
Hi there,
How you feel about the repair service process is valid. Allow us to extend our assistance.
We would love to speak to you directly so we can assist you better.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146818309, to help our team pull up your information.
Have a great day!
^Chrystel
How you feel about the repair service process is valid. Allow us to extend our assistance.
We would love to speak to you directly so we can assist you better.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146818309, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Waste of Money
on February 10, 2024
Posted by: Pexpected better
Don’t expect to let to long. After researching it seems there may have been a bad batch of components used to make these refrigerators at the end of last year. Don’t buy one.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA CARE, February 12, 2024
Hi there,
Your review of the refrigerator matters to us. We're always available to help you out.
It would be awesome if you could tell us more about the refrigerator so we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146844081, to help our team pull up your information.
Have a great day!
^Chrystel
Your review of the refrigerator matters to us. We're always available to help you out.
It would be awesome if you could tell us more about the refrigerator so we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146844081, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Do Not Buy
on June 16, 2024
Posted by: None
I bought this in November and the fridge and freezer stopped working in May. I purchased the extended warranty. They told me it is still under the manufacturer warranty. Samsung scheduled a tech. The tech never showed. After a month they said they would refund me. I'm still waiting. I haven't had a freezer over a month. The fridge is okay if I put a few dry ice packs in (which are very expensive). In the end I will have paid much more that the fridge was worth. I purchased the fridge on a black friday sale. So that is the price I was refunded. The fridge costs more now. Plus the amount of food wasted and the dry ice. Further, this product is too complicated. The manual is useless. I like the idea of Samsung products, but no more.
Response from Samsung USBy Samsung Care, June 17, 2024
Hello,
We understand the disappointment about your overall experience with the refrigerator.
We recommend contacting our Support Team via the link below to speak with a live representative to assist you better should you need to follow up on the refund status.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We understand the disappointment about your overall experience with the refrigerator.
We recommend contacting our Support Team via the link below to speak with a live representative to assist you better should you need to follow up on the refund status.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Large Fridge for Any Size Family
on January 24, 2024
Posted by: William
Great refrigerator, really like the size and features! This works really well for our large family and I would recommend the product.
Written by a customer while visiting Samsung US
Customer Rating
1
Junk products
on November 15, 2024
Posted by: dann
from NC
I've had this fridge for less than a year, to start with the French door flap broke. then the water line that feeds the ice maker shot out of the back, the internal ice maker is frozen, and now the left door is drooping and binding because the hinge is bending and the part of the frame its attached to is twisting. Samsung is not honoring the warranty because of "physical damage" Well obviously there is physical damage the frame is twisting where the door is attached, obviously a manufacturer defect that they refuse to accept.
spend your money elsewhere, I'm having an attorney go over the warranty paperwork now, at this point its a matter of principal, and not about the money.
spend your money elsewhere, I'm having an attorney go over the warranty paperwork now, at this point its a matter of principal, and not about the money.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ricardo, Samsung Care, November 18, 2024
Greetings,
We understand your disappointment with the door of your refrigerator being broken. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your refrigerator.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147683440) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We understand your disappointment with the door of your refrigerator being broken. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your refrigerator.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147683440) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible fridge
on November 19, 2024
Posted by: tgeagleeye
from Duluth, Minnesota 55803
I bought this fridge January 24, 2024. It worked for a few months and after a few months I noticed that ice wouldn't freeze as quickly as before, and things in the freezer would not be completely frozen. Now I'm lucky to keep my fridge temp below 50 degrees F. It claims the temp is 34 degrees. But my extra thermometer I have placed in the fridge would disagree. This explains why I've had food go bad far faster than normal. Regretting my purchase.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ricardo, Samsung Care, November 20, 2024
Greetings,
We understand how important it is to have a reliable appliance at home. Let us help you with your refrigerator.
Here is a link for troubleshooting steps for your ice maker that is slow in making ice, kindly choose the one that matches, watch the video and click the embedded words.
Samsung ice maker is not working.
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
Here is a link for troubleshooting steps for your refrigerator that is not cooling enough, kindly choose the one that matches, watch the video and click the embedded words.
Cooling issues with Samsung refrigerator or freezer.
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147692471) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We understand how important it is to have a reliable appliance at home. Let us help you with your refrigerator.
Here is a link for troubleshooting steps for your ice maker that is slow in making ice, kindly choose the one that matches, watch the video and click the embedded words.
Samsung ice maker is not working.
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
Here is a link for troubleshooting steps for your refrigerator that is not cooling enough, kindly choose the one that matches, watch the video and click the embedded words.
Cooling issues with Samsung refrigerator or freezer.
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147692471) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
5
HUGE refrigerator with all the bells and whistles!
on December 1, 2023
Posted by: Esbrooks
from Overbrook
[This review was collected as part of a promotion.] This Samsung refrigerator is so big it doesn't even fit in my kitchen! We had to use as a garage refrigerator! The inside capacity is so large and can hold all your needs! I love the bright led lights when you open the doors. The open door alarm that sounds will be great as my kids have been known to leave the doors open! I connected to the smart things app. It tells me the temp of the fridge and freezer and if a door is ajar. I can also adjust the temp if needed. Overall this is a wonderful refrigerator and I can't wait to continue to use it.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
