Customer reviews from Samsung US
Samsung - 31 cu. ft. 4-Door French Door Smart Refrigerator with Dual Auto Ice Maker - Stainless Steel
Average customer rating
3.7
(25 Reviews)
Rating breakdown 25 reviews
5 Stars
15
4 Stars
2
3 Stars
0
2 Stars
1
1 Star
7
80%of customers recommend this product.
(
16 out of
20)
Customer Reviews for Samsung - 31 cu. ft. 4-Door French Door Smart Refrigerator with Dual Auto Ice Maker - Stainless Steel
Customer Rating
5
Great Fridge!
on December 1, 2023
Posted by: Justgreen
from Parma Hts
[This review was collected as part of a promotion.] Plenty of space in this fridge for all your needs. I like the ice options. The ice bites are great for making daiquiris and don't tear up the blender blades like larger cubes sometimes do. Lots of door room for condiments or items that need to be grabbed quickly. Temperatures can be changed in the app if necessary but definitely keep things cool or frozen once you decide your perfect setting. I like the outside stainless. It just takes a quick wipe to remove any spots. This is a great fridge for anyone looking to replace an older model.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Very impressed
on December 1, 2023
Posted by: jensfasho
from Tulare
[This review was collected as part of a promotion.] This refrigerator goes great with toddlers! We have had it for a few weeks and zero smudges so far since it has a fingerprint resistant surface. It is also nice having the peace of mind that we won't have warm food due to a door being left open since it has a timer alarm. It's also nice being able to quickly freeze meat with the power freeze option. Love it.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Huge fridge, beautiful exterior
on December 1, 2023
Posted by: louise0706
from Norman
[This review was collected as part of a promotion.] So far we are loving this new Samsung refrigerator. The outside is sleek and shiny, just gorgeous! I really like having the ice and water inside the refrigerator! It is a bit less convenient, but it also means there will be no nasty hard water stains to scrub away from the fridge door and it makes the kitchen look cleaner and much more modern. The capacity of this fridge is impressive and the shelves and door bins are numerous and placed well. It's nice to have so much room in the doors compared to our old fridge. This is our first French door fridge and I LOVE the design. The access you get being able to open both fridge doors on top is life changing! No more games of Tetris trying to fit everything in like we had to with our side by side! The two kinds of ice are nice as the smaller ice bites are easier to fit into narrow necked sports bottles. The ice bites aren't a different kind of ice, not crunchy pellet ice unfortunately, but nice nevertheless. This fridge is BRIGHT! The led lights in this thing are wonderful, no more fumbling around in the dark trying to find things in the back of the fridge! Hubs and I are getting older and our declining eyesight really benefits from all the led lighting. I appreciate the door alarm as well, we don't always get the doors completely closed and this lets us know when it's open. We also get notifications on our phone which is wild! The Samsung app for this fridge is full featured with all sorts of data right at your fingertips. You can turn the ice on and off, see energy use data, keep inventory on the contents of the fridge and even gives meal suggestions based on what you have in the fridge. Genius! Also from the app, you can control the power freeze and power cool functions of this fridge. We haven't had much day to day use of these two features yet but I'm certain we will. We have tried them out though they are impressive. They bring down the temp in the fridge and freezer quite strongly and rapidly! I love how quietly this fridge runs, it barely makes any noise at all which is a nice change from our old side by side. So far we have no complaints and we are really loving this beautiful new Samsung fridge! We have truly enjoyed exploring all its features and can comfortably recommend it based on our experiences thus far.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Its Good Refrigerator at budget price
on July 23, 2024
Posted by: RamCh
from Tracy, CA
[This review was collected as part of a promotion.] Its Good Refrigerator at budget price
Good options: Door alarm, meat option, ice dispenser
Not Needed: frozen
Good options: Door alarm, meat option, ice dispenser
Not Needed: frozen
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
love the 2 drawer freezer for easy access to items
on July 25, 2024
Posted by: satisfied
from Ft. Lauderdale, FL
[This review was collected as part of a promotion.] extremely happy with this 4-Door French Door Refrigerator
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Poor Product, Horrible Customer Service
on August 12, 2024
Posted by: Josh
from Quincy MI
Good Morning Oscar!
We spoke last Friday, during which you assured me that I would receive my credit code within 24 hours. Unfortunately, as I had anticipated, I have yet to receive it. I mentioned on Friday that I might have to follow up today due to my growing concerns about Samsung's ability to fulfill their commitments, and it seems my concerns were justified.
Throughout this entire process, Samsung has consistently fallen short of expectations, and as a result, I have been without a refrigerator for nearly three weeks now. This delay has not only been inconvenient but has also prevented me from even beginning the process of ordering a replacement.
Could you please provide me with an update on when I can expect to receive the credit code? Your prompt response would be greatly appreciated as I am eager to resolve this issue.
Thank you for your attention to this matter.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA CARE, August 12, 2024
We appreciate you informing us about this. Let's help you out, Josh.
We would like to speak with you personally to give updates regarding your query about the credit code.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147431856, to help our team pull up your information.
Have a great day!
^Chrystel
We would like to speak with you personally to give updates regarding your query about the credit code.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147431856, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
2
Nope. Don’t do it
on August 31, 2024
Posted by: Davis
from TN
We’ve had this fridge for a few months and it has messed up on more than one occasion. This time it went out and can’t be fixed. Now we have to shop all over again. The size is the only good thing about it.
Features
2
Performance
1
Design
2
Value
2
Response from Samsung USBy SEA Care, September 4, 2024
Davis, we are saddened by the condition of your refrigerator. We would like to inquire for details on what is happening with your unit so that necessary support can be provided.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147499488, to help our team pull up your information when you message us.
Have a great day.
-John
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147499488, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Junk products
on November 15, 2024
Posted by: dann
from NC
I've had this fridge for less than a year, to start with the French door flap broke. then the water line that feeds the ice maker shot out of the back, the internal ice maker is frozen, and now the left door is drooping and binding because the hinge is bending and the part of the frame its attached to is twisting. Samsung is not honoring the warranty because of "physical damage" Well obviously there is physical damage the frame is twisting where the door is attached, obviously a manufacturer defect that they refuse to accept.
spend your money elsewhere, I'm having an attorney go over the warranty paperwork now, at this point its a matter of principal, and not about the money.
spend your money elsewhere, I'm having an attorney go over the warranty paperwork now, at this point its a matter of principal, and not about the money.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ricardo, Samsung Care, November 18, 2024
Greetings,
We understand your disappointment with the door of your refrigerator being broken. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your refrigerator.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147683440) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We understand your disappointment with the door of your refrigerator being broken. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your refrigerator.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147683440) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US