Customer reviews from brother-usa.com
Brother - INKvestment MFC-J6955DW Wireless Color All-In-One Supertank Inkjet Printer, Best for Office - White
Average customer rating
4.3
(119 Reviews)
Rating breakdown 119 reviews
5 Stars
75
4 Stars
22
3 Stars
8
2 Stars
6
1 Star
8
100%of customers recommend this product.
(
18 out of
18)
Customer Reviews for Brother - INKvestment MFC-J6955DW Wireless Color All-In-One Supertank Inkjet Printer, Best for Office - White
Customer Rating
5
Replaced my J6935 that just stopped working
on January 30, 2023
Posted by: Traverse PC
from Florence, OR
I purchased a J6935 in 2017 and I just stopped working in 2022 and would not turn back on. Our local printer repairman replaced the power supply but it still won't turn on. So I had to buy a new one. Rats. Hope this one keeps running.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Solid printer; recommend buying - but know nuances
on February 19, 2023
Posted by: Jas D
from Annandale, VA
A terrific printer and I do recommend others buy it. Just know that it takes a while to sync up for iPhones (easiest), MacBooks (hardest), PC, etc. The display pad on the printer itself is a bit dated. The scan Q.R. code feature is “new tech.” But entering info for other functions requires long form entry.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Decent Printer
on February 27, 2023
Posted by: DB Murphy
Decent printer, colours not super vivid, we needed an 11x17 printer that would do colour, this fits the bill perfectly and not expensive. Came with a 'year's worth' of ink, remains to be seen, but so far haven't had to buy more ink, unlike other printers that you only get 50 pages out of the ink in the box so that is a huge plus. Overall a good printer, just wish the colour was more vivid.
Written by a customer while visiting brother-usa.com
Customer Rating
2
New Printer - Brother not able to keep up with ink
on March 20, 2023
Posted by: Kent
from Evansville, IN
Bought this printer because of the features it has, such as large scanner and able to print larger paper. Print quailty is good but Brother is having a hard time providing ink for this printer. The claim of "almost one year of ink" is just a gimmick. Yes, I know and understand that we all print different things and that the ink will last longer for some and shorter for others. But what is happening now is that once I run out of Ink, I won't be able to use this printer until Brother or others releases ink that this printer can use.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Loving It!
on March 22, 2023
Posted by: Peggianne
from St. Thomas, Canada
I was a bit unnerved at the massive size of the beast at first, but WOW, I love it. It was so easy to set up and the functionality of an office machine in my home office is brilliant!!! In more than 45 years, I have never been disappointed with a Brother machine; beginning with my first sewing machine in 1978 (AND IT'S STILL IN USE)! Thank you for manufacturing such reliable products!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Love Brother, but also being honest
on April 3, 2023
Posted by: trialbystorm
from Smithfield, VA
Supposedly equipped with a "1 Year Supply" of Ink, I am now on my 2nd set (of expensive Brother inks) printing in what I think is NOT very demanding quantities, in just THREE months. The quality is very good, and I hope the printer will use less ink as it breaks in.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great printer, shame you can’t find ink.
on April 20, 2023
Posted by: Stevedart
from Dallas Texas
Great printer. Impossible to buy ink cartridges for it, they’ve been on back order for months.
Written by a customer while visiting brother-usa.com
Customer Rating
2
Wish old MFC-J6710DW was back in lieu of the new
on April 29, 2023
Posted by: JohnK
from GTA, Ontario
The old MFC-J6710DW was so much better in terms of functionality - too bad it finally croaked. The new MFC-J6955DW does NOT allow you to stick a single sheet anywhere to print later on the second side. The old MFC-J6710DW would allow you to place it in the back feed and print on the other side regardless of the sheet size AND be automatically recognized. The new MFC-J6955DW ink is suppose to last one year but it is already depleted by about 20 percent and we've only had it for about a month for private home use (not home office). The old MFC-J6710DW would scan documents in portrait mode whereas the new MFC-J6955DW scans in landscape mode forcing documents, such as PDF, to be rotated and not for free!!! The old MFC-J6710DW would allow the fax ringer to be turned off whereas the new MFC-J6955DW only allows the ringer in 'low' mode but is in fact very loud! And annoying! The old MFC-J6710DW had actual buttons which were very convenient taken over on the new MFC-J6955DW with a small screen requiring time consuming accurate inputs or else. And so on and on, etc. The new MFC-J6955DW does print faster than the old MFC-J6710DW but that gain in speed would be given up in a heart beat for better functionality. Oh, was it mentioned that the new MFC-J6955DW 'Online User Guide' should actually give real help?
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, May 1, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are not satisfied with your Brother MFCJ6955DW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
We would like to hear more details to be able to better assist you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support
We would like to hear more details to be able to better assist you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com