Customer reviews from thule-us-ca
Thule - Helium Platform XT- Fully lockable- Securely holds without frame- Tool free - Silver
Average customer rating
4.4
(66 Reviews)
Rating breakdown 66 reviews
5 Stars
49
4 Stars
7
3 Stars
2
2 Stars
2
1 Star
6
83%of customers recommend this product.
(
53 out of
64)
Customer Reviews for Thule - Helium Platform XT- Fully lockable- Securely holds without frame- Tool free - Silver
Posted by: Pop Pop
from Pennsylvania
Gender:Male
Verified Purchase:Yes
This bike carrier is so easy to use and the bikes are safe from rubbing on anything . They’re held in place nice and firm by the wheels. Now I have to find a cover to protect our Trek SLR 9 while on the road traveling to different states to ride and explore. Wayne
I would recommend this to a friend!
Written by a customer while visiting thule-us-ca
Customer Rating
1
Short Life For The Price
on January 14, 2026
Posted by: OC101
from Southern Pines, NC
Gender:Male
While this rack is expensive, like many others, I love the ease of use (when it works) and fact that the rack only contacts my bike tires. However, the rack has failed twice in a little over three years. I have just submitted my second warranty claim. The ratchet tray failed the first go round and the arms would not lock in place. This time the mechanism in the handle that releases the ratchet in both arms has locked up. I've tried lubricating them with no luck. Both fails were for the inner arms which I use on a regular basis. To Thule's credit the first warranty claim was pretty painless - they just sent me two new arms with little discussion - unfortunately they've failed again. I'm hoping this warranty request goes as well.
No, I would not recommend this to a friend.
Written by a customer while visiting thule-us-ca