Customer reviews from thule-us-ca
Thule - Helium Platform XT- Fully lockable- Securely holds without frame- Tool free - Silver
Average customer rating
4.4
(65 Reviews)
Rating breakdown 65 reviews
5 Stars
49
4 Stars
7
3 Stars
2
2 Stars
2
1 Star
5
84%of customers recommend this product.
(
53 out of
63)
Customer Reviews for Thule - Helium Platform XT- Fully lockable- Securely holds without frame- Tool free - Silver
Posted by: Mike63
from Colorado Springs
Verified Purchase:Yes
I have been using the Helium Platform XT for close to a month. It is very easy to assemble, install on the vehicle and load and unload bikes. It is also very stable in the receiver.
I would recommend this to a friend!
Written by a customer while visiting thule-us-ca
Posted by: MTB4LIFE
from Moab Utah
Verified Purchase:Yes
This hitch rack actually came with a good quality Allen wrench for assembling. It went together well, and I've used it quite a few times to great satisfaction. Super easy to mount bikes, and the XT model fits my extra large DH bike. Up to 52" wheelbase. Beautifully matches my Ioniq5 too!
I would recommend this to a friend!
Written by a customer while visiting thule-us-ca
Posted by: Pop Pop
from Pennsylvania
Gender:Male
Verified Purchase:Yes
This bike carrier is so easy to use and the bikes are safe from rubbing on anything . They’re held in place nice and firm by the wheels. Now I have to find a cover to protect our Trek SLR 9 while on the road traveling to different states to ride and explore. Wayne
I would recommend this to a friend!
Written by a customer while visiting thule-us-ca
Customer Rating
2
Works for a while
on August 22, 2024
Posted by: Alexisfire02
from Idaho
Gender:Male
Design is perfect. Quality is terrible. I loved this rack when I first got it. I did everyday and load and unload bikes on it multiple times a day. All the ratcheting teeth and parts are plastic and they wore out after about 3 months of use. Thule sent me a replacement but the locks didn't work on the replacement and the teeth just wore out again.
No, I would not recommend this to a friend.
Written by a customer while visiting thule-us-ca
Posted by: Casual Rider
from Williamsburg Virginia
Gender:Female
Verified Purchase:Yes
This was a gift to my husband to replace our steel framed hitch rack that was rusting. The old one was very heavy and wasn't easy to put on/ take off. This one is much lighter and folds up more compact. Hubby gives it 5 stars!
I would recommend this to a friend!
Written by a customer while visiting thule-us-ca
Posted by: Lamojai66
from Cincinnati
Gender:Male
Verified Purchase:Yes
There were issues with my new THP XT rack for two bikes. I worked with the warranty department and they made it right! My third Thule product! Thanks Guys!
I would recommend this to a friend!
Written by a customer while visiting thule-us-ca
Posted by: Owar29
from Denver, CO
Gender:Female
Verified Purchase:Yes
Taken two mtb over multiple state lines and the rack has performed really well. The latch to lift and lower the rack is sometimes sticky/difficult to operate
I would recommend this to a friend!
Written by a customer while visiting thule-us-ca
Customer Rating
1
Rack is breaking in several areas
on August 9, 2025
Posted by: NoMoreThuleRacks
One wheel arm will not move up after folding it to the rack. Another arm will not engage to hold the wheel. Super disappointed in this rack.
No, I would not recommend this to a friend.
Response from thule-us-caBy Thule Customer Support, August 14, 2025
Hello,
Thank you for providing your feedback on the Thule Helium Platform XT. I'm sorry to hear about the issues you have experienced and we are reaching out for more information.
Thank you for providing your feedback on the Thule Helium Platform XT. I'm sorry to hear about the issues you have experienced and we are reaching out for more information.
Written by a customer while visiting thule-us-ca