Customer reviews from thule-us-ca
Thule - Helium Platform XT- Fully lockable- Securely holds without frame- Tool free - Silver
Average customer rating
4.4
(65 Reviews)
Rating breakdown 65 reviews
5 Stars
49
4 Stars
7
3 Stars
2
2 Stars
2
1 Star
5
84%of customers recommend this product.
(
53 out of
63)
Customer Reviews for Thule - Helium Platform XT- Fully lockable- Securely holds without frame- Tool free - Silver
Customer Rating
5
Exceptional rack
on May 7, 2020
Posted by: Molz
from Ct
This rack is perfect. I couldn't be happier. I also own a Vertex rack which is great for my bike but not for my wife's step through frame which is a pain to strap up. This solves that issue perfectly as it's held by the tires and not the top tube on the frame. It also eliminates the bikes banging together while traveling. One other thing I noticed is that I can see out of my rear view camera when backing up again as it's not blocked by the upright of the Vertex rack I had. I love that it doesn't touch or scratch the frame when I bring my bike back dirty and probably the simplest installation I've ever seen. My wife can toss her bike on quickly and easily. Nice touch with the integrated locks as well. Solid while driving and folds up nicely when not in use. Well done guys.
I would recommend this to a friend!
Written by a customer while visiting thule-us-ca
Posted by: Wakex9
from Spartanburg, SC
Verified Purchase:Yes
Love this carrier. So EASY to put both bikes in it compared to others I have had in the past. High quality and stable during transport. Had to call customer service and they were great. My only complaint is the assembly and installation instructions are very lacking. No verbiage. My suggestion, make a professional YouTube video and include the link in the instructions. That would be a life saver. The 3 keys and how to use them was totally not clear.
I would recommend this to a friend!
Written by a customer while visiting thule-us-ca
Customer Rating
4
Purchased for electric mountain bike
on May 19, 2020
Posted by: Thule
from Colorado Springs, CO
Bike was to heavy to put on top of Subaru Out Back. Work great on hitch.
I would recommend this to a friend!
Written by a customer while visiting thule-us-ca
Customer Rating
4
Love the rack! Lousy locking cables though
on December 27, 2020
Posted by: Hebrew Hammer
from Las Vegas
Love everything about this rack but the locking cables. They’re so thin it seems they could be cut with a pair of scissors.
I would recommend this to a friend!
Written by a customer while visiting thule-us-ca
Customer Rating
4
Easy to use, sturdy and with safe transport
on June 7, 2020
Posted by: RobertJ
from Albany, NY
We just received this a week ago. We've used it three times so far for two bikes. It is easy to get bikes on and to secure them. The built-in locking cables are useful as well, though could be easily cut with the right tool. I'd use a separate heavy cable if I was concerned. It folds upright easily when not in use, but as with most platform racks, interferes with the rear camera view. It is fairly heavy, so we found that it takes my wife and I together, to attach or remove it from our car (a Honda Pilot). So far very happy with the construct and usability .
I would recommend this to a friend!
Written by a customer while visiting thule-us-ca
Customer Rating
4
Great except for one issue
on August 8, 2022
Posted by: reking96
from PA, USA
I want to give the bike rack 5 stars, but just can't. There seems to be a flaw with the handle or internal workings, that raise and lower the bike rack. First, the lever to do this, is really really hard to push in. Whether it's in the "close position" or ready to load a bike, the level is near impossible to squeeze to unlock to the next position. And when I do get it to move, it is not locking into either position. Very frustrating. Maybe it's a quality issue with the unit I received. I don't know.
No, I would not recommend this to a friend.
Written by a customer while visiting thule-us-ca
Posted by: Will
from Asheville NC
Verified Purchase:Yes
This bike rack is sturdy and reliable. I don't question if my bike is on there or not. The lock is a must have. Overall I am pleased with my purchase.
I would recommend this to a friend!
Written by a customer while visiting thule-us-ca
Customer Rating
1
Ordered Two Separately, Both Were Defective
on June 30, 2023
Posted by: Josh
from Boston, MA
I've owned other Thule products in the past and loved them, but this particular bike rack was delivered to me with manufacturing defects right out of the box. One of the six screw holes during assembly was not threaded--rendering the screw useless--and one of the arms did not connect/fit into the center console because the pin failed to line up. I returned the product and was sent a replacement. Sure enough, the new unit had the same issue regarding the pin and hole not lining up. Thule used to be know for designing quality products, but after two attempts this is simply disappointing. I would recommend looking elsewhere.
No, I would not recommend this to a friend.
Response from thule-us-caBy Thule Customer Support, August 24, 2023
Hello Josh,
I am deeply sorry to hear that your Thule Helium Platform XT units were not manufactured to the high quality standards Thule holds itself to. While there are rigorous control processes in place, the large quantity of products produced means that there will be a small percentages of possible issues. It is unfortunate that these narrow odds resulted in two of your orders being defective, and is something Thule is determined to make right.
I am deeply sorry to hear that your Thule Helium Platform XT units were not manufactured to the high quality standards Thule holds itself to. While there are rigorous control processes in place, the large quantity of products produced means that there will be a small percentages of possible issues. It is unfortunate that these narrow odds resulted in two of your orders being defective, and is something Thule is determined to make right.
Written by a customer while visiting thule-us-ca