Customer reviews from breville.com
Breville - the Joule Turbo Sous Vide - White
Average customer rating
4.3
(130 Reviews)
Rating breakdown 130 reviews
5 Stars
89
4 Stars
17
3 Stars
10
2 Stars
6
1 Star
8
84%of customers recommend this product.
(
102 out of
121)
Customer Reviews for Breville - the Joule Turbo Sous Vide - White
Posted by: Backthepong
Verified Purchase:Yes
I own the original joule and now with the turbo, I’m excited to see who it develops. I’ve used the turbo feature and it is awesome, the app doesn’t have many, yet. Also, having owned the older joule, certain recipes are not in the library for the turbo app. Bring those recipes would be a huge help. I suppose having the subscription to the studio pass helps, I still retained my premium subscription for life which was very awesome of the company. Overall, the new joule is awesome but the app could use some more content to really show off the capabilities of the turbo feature. The chef steps company with breville have been super helpful with how they back their products. I’m excited every time I use my two joules and can’t wait to see how much more can be developed.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
5
I love my Joules…please add sous vide drink recipes
on July 28, 2023
Posted by: Jerilynn
I love my Joules! I bought my first one before the initial release and had to wait a few months for the actual release. I am disappointed that the new Turbo requires a recipe in the app in order to use it. That said, since Breville just advertised how great mixed drinks are done sous vide and included the Joule Turbo, PLEASE add some of these recipes to the app.
I would recommend this to a friend!
Response from breville.comBy Customer Service, August 7, 2023
Hi Jerilynn! Thank you for your review and we are so glad to hear you have loved cooking with Joule! You can use your own recipes with Joule Turbo just like you could with the original Joule. To start your own cook, click the appliance icon in the upper right hand corner, and then select "start a cook". The icon is a circle in the upper right hand corner and has a small picture of Joule Turbo. We will pass along the suggestion for more drink recipes, and for now, feel free to use any that you find online and start a manual cook. There are a few on chefsteps.com! For a visual guide to starting a manual cook, please check here: https://mybreville.force.com/BrevilleCustomerCommunity/s/article-detail-public?recordId=ka05c000000HUjZAAW&language=en_US®ion=us&brand=breville#
Written by a customer while visiting breville.com
Customer Rating
1
Have to use two apps, really?
on December 25, 2023
Posted by: vondy
Just plugged this new Joule Turbo in and realized it can not be used with the original Joule app nor can the original Joule be used with the new Breville app. This is pointless. The whole reason I got another Joule was to cook with both at the same time and have the convenience of one app. Thanks Breville for messing up a great little company.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, December 26, 2023
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Posted by: Leandro
Verified Purchase:Yes
The Breville+ app is not available in Brazil. It’s important to make this clear.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, July 1, 2024
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
5
Turbo verses original
on May 28, 2023
Posted by: Sharon
I really don’t see any difference in this one and two I have. I do I have a 3rd one that doesn’t have the magnet metal bottom. I bought the first two and had to wait 1 yr for it to be ready for delivery then 2 years ago a bought the third one. I love cooking with them.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Buddy
Verified Purchase:Yes
What used to be a simple process of selecting your food and cooking it, has now become a nightmare of recipes to wade through. Why can't we just have the simplicity like the first app.
I would recommend this to a friend!
Response from breville.comBy Consumer Support, July 6, 2023
Thank you so much for taking the time to leave a review and share this feedback with us. We have passed the message along to the app team for their consideration for the future. We are always working to improve the app, so feedback like this is really helpful.
Written by a customer while visiting breville.com
Posted by: Spice
Verified Purchase:Yes
Not as user friendly as souve, temperature cooking is hard to find. I have not called customer service yet but, will do that!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
5
I love that I’m able to start this from work by using the app.
on October 8, 2023
Posted by: Thresa
Verified Purchase:Yes
I purchased the Joule 4 weeks ago. I have used it for almost all the meat that we’ve eaten. It makes our steaks more tender and juicier that any other way I’ve found. As a carnivore, it’s perfect for me.
I would recommend this to a friend!
Written by a customer while visiting breville.com