Customer reviews from breville.com
Breville - the Joule Turbo Sous Vide - White
Average customer rating
4.3
(130 Reviews)
Rating breakdown 130 reviews
5 Stars
89
4 Stars
17
3 Stars
10
2 Stars
6
1 Star
8
84%of customers recommend this product.
(
102 out of
121)
Customer Reviews for Breville - the Joule Turbo Sous Vide - White
Posted by: Sharon
Verified Purchase:Yes
The new Joule is slimmer and a much faster Sous Vide tool than the original. It works great! My only beef (pun intended) is the new app, which is keeping this from a 5-star review. I download the app to my iPad, which is my primary device in the kitchen, and you get an app that was created for a phone. No way to bring it to full screen on the iPad. This is a developer issue that really should be resolved soon. It is not anywhere as user friendly as the original.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: jhrz
Verified Purchase:Yes
I was an early adopter of the first Joule and am an avid long term subscriber to Chef Steps. I have other Breville products, including the new Joule oven. I was quite excited to get the Turbo however, when I received it, it would not work on my Wi-Fi systems. After much back and forth with Breville/Chef Steps it appears that the Turbo will not work in a Wi-Fi 6 (.ax vs. b,g,n) wifi environment. Breville’s solution was for me to get inside my router to turn off WiFi 6/.ax capability. Unfortunately, this is not possible on newer Comcast or Xfinity XFi systems, making the Turbo pretty much useless for what it was meant to do. The original Joule continues to work quite well in my environment so the change to a new Wi-Fi chip/software does not appear to have been a good idea. I did test the Turbo on an older wifi system and it worked however, I am not interested in sacrificing efficiency, speed and capability for someone else's design flaws.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, June 12, 2023
Thank you for that feedback. I'll definitely pass it along to the proper people/departments. We do value customer's input. Just reach out if future questions arise.
Written by a customer while visiting breville.com
Posted by: Peter
Verified Purchase:Yes
The Joule Turbo is a good Sous Vide device with a OK App. But the app is trashed up with a lot of garbage when the app is opened unlike the app for the non turbo device. The Turbo feature is also over hyped. It only seems to be useful for steaks and some chops. And the time savings are not that big a deal. Not worth upgrading from an older Joule.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, June 5, 2023
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Posted by: LBV
Verified Purchase:Yes
If you're going to promote an upgrade to existing Joule users on our app, then you should clearly state that only a small minority of recipes can actually take advantage of the turbo function rather than stating that you can cut cooking times by up to 50% without any other info.
I feel like Breville cheated me. And to add insult to injury, you removed some of the Joule recipes I've been using. Why would you do that?
I upgraded for no reason and wasted my money. If I hadn't already promised my original Joule to a friend, I would be returning.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, June 23, 2023
We're sorry to hear of your disappointment. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
3
Not an Upgrade
on July 10, 2023
Posted by: TS
Received the Joule turbo sous vide upgrade the other day. We have been through two of the regular Julie souv vides since 2019. They don’t last a long time and I thought after the second one went bad, we would upgrade. I found out right away. The turbo sous vide requires a new app, and the old app doesn’t work. The new app is very unimpressive not user-friendly and the reason I returning this turbo sous vide.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Support, July 11, 2023
We would very much like to see if we can assist you. We do have an account for you in our system. I'll be sending you an email shortly. Just reply to it, and I'll be happy to see how we can help you from there
Written by a customer while visiting breville.com
Posted by: Glenn
Verified Purchase:Yes
I’ve been a Joule owner since 2016 & it’s still the best consumer grade sous vide available. It just works. The new Turbo promises shorter cook times due to its predictive engine. But, it’s only available for a small # of built in recipes. You can’t take your favorite like say a whole Picanha or Cowboy ribeye & Turbo cook it in 1/2 the time. I had to buy another when my older one died, but don’t buy it thinking it’s going to dramatically sped up your cooks.
I would recommend this to a friend!
Response from breville.comBy Customer Service, July 21, 2023
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Posted by: Anthony
Verified Purchase:Yes
I have been using the regular sous Vide for over year, then up graded to the turbo, and yes I am loving the speed of the heat up of the turbo over the old sous vide, the only thing I am not loving is the lay out of the new app, copared to the old app, it just seems like hard work just to do simple things, please rethink this and if possible if you can't change the new app then at least allow the turbo to be used with the old app.
Written by a customer while visiting breville.com
Posted by: Fred
Verified Purchase:Yes
I have the original model and liked it so much I decided to add the turbo. The app for the standard one showed the capability to add a second one but that does not work. Finally downloaded the new app to work with the turbo but it didn’t allow me to add the old one. Inconvenient but I operate each one separately with their own apps. Great food
I would recommend this to a friend!
Written by a customer while visiting breville.com