Customer reviews from frigidaire.com
Frigidaire - Professional 5.4 Cu. Ft. Freestanding Oven Electric True Convection Range - Smudge-Proof Stainless Steel
Average customer rating
4.5
(466 Reviews)
Rating breakdown 466 reviews
5 Stars
304
4 Stars
115
3 Stars
20
2 Stars
13
1 Star
14
Customer Reviews for Frigidaire - Professional 5.4 Cu. Ft. Freestanding Oven Electric True Convection Range - Smudge-Proof Stainless Steel
Customer Rating
1
Looks can be decieving - do not buy this product.
on January 19, 2025
Posted by: Disappointed as well
I love to cook and this is my first time buy-ing a higher end oven and while it looks beautiful it has failed only 1.5 months into use and I am so disappointed. Please do not spend the money on this up-sale it is not worth it. As I have begun to use it, it is showing that it is not really a "professional series" and only designed to look like one, not actually perform like one. I read the reviews and so was careful not to let it get too hot, but when cooking a normal small dinner it failed at only 1.5 months in ownership. In that time here is what I learned:
The knobs are purely ascetic with no real mechanical functionality, for example the oven as temp knob, you can't turn it to a setting, instead as you turn or "set" the oven temp knob, the LCD display actually lets you know the temp and only goes up by 25 degree increments. The toggle between the 25 degree change is sometimes very small or very big and the knob never seems to turn to the same rotation for the same temp.
Next when we use the bridge element the voltage power going to the first burner and center bridge burner must just get split bc the heat never gets higher then low when bridge element is in use.
Finally, last night we were using both the cooktop and the oven at the same time, as one may do. Nothing fancy either, actually it was a very low maintenance dinner of roasting sweet potatoes while we cooked some couscous and boiled hot dogs on the cooktop.. We finished on the cook top and opened the oven door to grab the sweet potatoes and the error code Sab appeared. We read the manual. turned everything to off and left it rest for some time. 20-30 min later we still had the code and so cut the power as the manual suggested and now have the code SF. Which is a fail code and the exact same issue another reviewer had. From there review I am seeing this means that the control board is probably fried.
Its been 1.5 months and boiled hot dogs and roasted sweet potatoes killed this range... Not exactly professional series if you ask me. truly disappointed - do not buy.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, January 22, 2025
Hi there, valued customer,
Thank you for making time to provide us with your feedback. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. Please accept our deepest apologies for the inconvenience this may have caused you. We want you to know that your experience matters to us, and we want to make sure that your concern is getting all the assistance you need.
We have sent you an email so we can continue our conversation and for us to get additional details about the issue. You may also reach out to us via phone: 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, we'll be happy to assist.
Thank you for making time to provide us with your feedback. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. Please accept our deepest apologies for the inconvenience this may have caused you. We want you to know that your experience matters to us, and we want to make sure that your concern is getting all the assistance you need.
We have sent you an email so we can continue our conversation and for us to get additional details about the issue. You may also reach out to us via phone: 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, we'll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Professional Trash
on April 7, 2025
Posted by: Ehrenl
The biggest pile of trash I have purchased! Nothing about this oven is professional. Constant error messages, can’t keep a consistent temp to save its life. Only a single heating element on top of oven, nothing on the bottom. So in order for the oven to cook the fan has to constantly run, essentially everything is cooked by convection.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, April 8, 2025
Hello, Ehrenl. We’re truly sorry to hear about your experience with the oven, and we completely understand your frustration. It sounds like you're dealing with some serious issues, and that’s certainly not the experience we want for our customers. We appreciate you taking the time to share these concerns, as it helps us improve.
While we were unable to locate any contact with us pertaining to your concerns. We would like to ensure that you are properly assisted, and your appliance is performing as designed. So that we can do so, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. We look forward to speaking with you! - Patrick
While we were unable to locate any contact with us pertaining to your concerns. We would like to ensure that you are properly assisted, and your appliance is performing as designed. So that we can do so, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. We look forward to speaking with you! - Patrick
Written by a customer while visiting frigidaire.com