Customer reviews from frigidaire.com
Frigidaire - Professional 5.4 Cu. Ft. Freestanding Oven Electric True Convection Range - Smudge-Proof Stainless Steel
Average customer rating
4.5
(466 Reviews)
Rating breakdown 466 reviews
5 Stars
304
4 Stars
115
3 Stars
20
2 Stars
13
1 Star
14
Customer Reviews for Frigidaire - Professional 5.4 Cu. Ft. Freestanding Oven Electric True Convection Range - Smudge-Proof Stainless Steel
Customer Rating
2
Inconsistent Oven Temperature
on February 27, 2023
Posted by: kbirkenfeld79
[This review was collected as part of a promotion.] I have owned this model for almost a year and have fought w/ oven temperatures being off from the set temperature and what is read on the display. On average it is a 20-30 temperature swing. I had a repair performed about 5 months ago and he replaced the board and temp probe. I am still having the same issues w/ inconsistent temperatures and recently placed a high-quality temperature probe in the middle of the rack and performed many temperature delta data readings. The temperatures were all over the place from the set temp, to the reading from the temp probe on the display and my temp probe. they averaged 20-35 degrees. What is odd is if the oven lost temperature, it would never regain the loss. If it dropped 30 degrees, it would never recover that loss. That is why there is such a variance in cooking. I don't understand why it is so inconsistent but for the price, you would expect a excellent working product!!
Response from frigidaire.comBy Angel, Online Outreach Specialist, February 28, 2023
Hello, kbirkenfeld79.
We’re saddened to learn that you are having troubles with your Electric Range. We would adore the chance to see how we can contribute to the resolution of this issue. While we were unable to locate any contact with us pertaining to your concerns. We would like to ensure that you are properly assisted, and your range is performing as designed. So that we can do so, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. We look forward to speaking with you!
Warmest Regards,
Angel
We’re saddened to learn that you are having troubles with your Electric Range. We would adore the chance to see how we can contribute to the resolution of this issue. While we were unable to locate any contact with us pertaining to your concerns. We would like to ensure that you are properly assisted, and your range is performing as designed. So that we can do so, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. We look forward to speaking with you!
Warmest Regards,
Angel
Written by a customer while visiting frigidaire.com
Customer Rating
4
Electric range review
on March 1, 2023
Posted by: John Lodge
[This review was collected as part of a promotion.] Very nice range, love the Griddle burners. The convection and air fry work great.
My only complaint would be only one heat setting on the warming burner
Written by a customer while visiting frigidaire.com
Customer Rating
3
Front Knobs too Sensitive
on June 13, 2023
Posted by: Katmarie7
[This review was collected as part of a promotion.] The oven has come on several times by just bumping the knobs not realizing it until feelibg the heat or smelling the oven
Response from frigidaire.comBy Owen, Online Outreach Specialist, June 14, 2023
Hi tink2840,
Thank you for bringing this up to our attention, this not the known issue with the unit but we appreciate your time for letting us know. Please know our design and engineer teams are constantly monitoring our brand pages for
feedback and experiences, such as yours, as we strive to produce quality products, and your feedback does not go unnoticed. Moving forward, if you need further assistance with the unit. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Thank you for bringing this up to our attention, this not the known issue with the unit but we appreciate your time for letting us know. Please know our design and engineer teams are constantly monitoring our brand pages for
feedback and experiences, such as yours, as we strive to produce quality products, and your feedback does not go unnoticed. Moving forward, if you need further assistance with the unit. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
1
DON'T BUY--YOU WILL *HATE* COOKING WITH IT
on July 25, 2023
Posted by: Steamcooking
I hate this thing--the oven fan is loud, rattles, and goes on for twenty minutes after you use it. The glass top looks awful after a few months of use--distortions and stains even after using the correct kind of cleaner. The "stainless steel" rusts at the drop of a hat.
Response from frigidaire.comBy Maria, Online Outreach Specialist, July 26, 2023
Hello. Thank you for sharing your feedback about our product. We’re truly sorry that your experience didn’t match your expectations, please know that we strive to ensure we provide the best experience possible for our consumers. If there is anything we can do to improve your experience, please let us know! You can always reach out to us via live chat or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
on September 3, 2023
Posted by: Nells3
[This review was collected as part of a promotion.] I love all the the features and style of my new range. I love it so much I also purchased the matching refrigerator and dishwasher!!
Written by a customer while visiting frigidaire.com
Customer Rating
4
It is OK
on September 18, 2023
Posted by: romros
It looks good and works well. It even allows you to turn off the BEEP sounds. However,
1) it does NOT support 24hr format (what a shame)
2) it is not possible to use Celsius temperature units (seriously?)
1) it does NOT support 24hr format (what a shame)
2) it is not possible to use Celsius temperature units (seriously?)
Written by a customer while visiting frigidaire.com
Customer Rating
1
Disappointed
on September 23, 2023
Posted by: Disappointed again
Stove hums and is still on an hour after I have turned it off. Knobs are hot so is cooktop. Very disappointed with this purchase, piece of crap.. I live in Arizona and when I turn my oven off, I want it off. Heating up my kitchen an hour after cooking in it. What a piece of junk. Just cycled off an hour after I turned the main selection to off. Overpriced, do your research, do not buy.
Response from frigidaire.comBy Christi, Online Outreach Specialist, September 26, 2023
Thank you for bringing this to our attention, and we're sorry to hear that the appliance did not live up to your expectations, valued customer. Our team will evaluate your review to help implement future design improvements to our product lines. Knowing what is most important to our family only helps us design more products with a better understanding of what is needed for you. While we were unable to locate any contact with us pertaining to your concerns, We would like to ensure that you are properly assisted and that your appliance is performing as designed. So that we can do so, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will dive right in. We look forward to speaking with you! - Christi
Written by a customer while visiting frigidaire.com
Customer Rating
3
on November 25, 2023
Posted by: Maja Ba
[This review was collected as part of a promotion.] So far I like the range, . The cooking top I have used for about a week now. And the oven part I used for the first time day before Thanksgiving and what I absolutely don't like is that the stainless steel knobs get SUPER HOT, I have to use a kitchen towl or silicone holder so I don't burn my self. My 13 and 15 year old children are afraid to use it after I showed them how dangerous this waa. I will be reaching out to Frigidaire in regard to this. My old Frigidaire professional range had black plastic knobs and this never happened.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, November 27, 2023
Hi there, valued customer! Thank you for making time to provide us with your feedback. Your comments are vital to us in improving future appliances. We’re sorry your experience didn’t match your expectations.
It is an uncommon instance, and we’ll do better in the future. feel free to reach out us here or via Live Chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.-8 p.m. EST, and we'll be glad to help.
It is an uncommon instance, and we’ll do better in the future. feel free to reach out us here or via Live Chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.-8 p.m. EST, and we'll be glad to help.
Written by a customer while visiting frigidaire.com