Customer reviews from frigidaire.ca
Frigidaire - Professional 5.4 Cu. Ft. Freestanding Oven Electric True Convection Range - Smudge-Proof Stainless Steel
Average customer rating
3.4
(87 Reviews)
Rating breakdown 87 reviews
5 Stars
29
4 Stars
24
3 Stars
5
2 Stars
9
1 Star
20
61%of customers recommend this product.
(
51 out of
84)
Customer Reviews for Frigidaire - Professional 5.4 Cu. Ft. Freestanding Oven Electric True Convection Range - Smudge-Proof Stainless Steel
Customer Rating
2
Two months in and can’t use oven
on October 8, 2022
Posted by: Tingub
Bought this oven 2 months ago. Have hardly used it and now it’s displaying F16 a day before holiday dinner. Not what I thought I was buying. It says professional. I’d expect something close to that.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Anna, Online Outreach Specialist, October 10, 2022
Oh no! We are so sorry to hear you are having this trouble with your new range. Our team will be reaching out to you directly to ensure this is being taken care of. However, in the meantime please turn the breaker off to the range for approximately 60 seconds and then turn it back on to see if it resets the code for you. Please be on the lookout for our email today.
Should you need assistance or have questions in the future, our team is available at 1-800-265-8352 Mon - Fri, 8:30 am – 8 pm (EST).
Best Wishes, Anna
Should you need assistance or have questions in the future, our team is available at 1-800-265-8352 Mon - Fri, 8:30 am – 8 pm (EST).
Best Wishes, Anna
Written by a customer while visiting frigidaire.ca
Customer Rating
1
DO NOT BUY THIS RANGE
on November 1, 2022
Posted by: upsetpancakemaker
We ordered this range during COVID appliance shortage so long wait time was not the issue. The oven temperature is not consistent. The range will say 450 but the oven thermometer I put in the oven says 380. Had it repaired twice and it works for a few weeks, then temperature is inconsistent. The cooktop bridge burner is poorly designed as well. If you have front and back set at same temp with bridge on, the back is hotter. The bridge draws power from the front. Repair technician states poor design and does not have power regulator to ensure even cooking so good luck cooking pancakes on griddle which was the main point of getting this one. We have had this oven for one year and had the service repair team out 5 times. Our last Frigidaire oven worked great, I never thought a appliance could not work this badly in less than a year.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Christy, Online Outreach Specialist, November 2, 2022
We’re so sorry to hear you’ve had this troubling experience. We definitely want to get this issue resolved for you and would be happy to see what options may be available.
At your convenience, please connect with us via live chat on our branded page M-F between 8:30 am and 8:00 pm EST or by phone at 1-800-374-4432 so we can work through this one-on-one with you. -Christy
At your convenience, please connect with us via live chat on our branded page M-F between 8:30 am and 8:00 pm EST or by phone at 1-800-374-4432 so we can work through this one-on-one with you. -Christy
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Looks pretty but poor cooking results
on December 19, 2022
Posted by: SandBill
We bought this stove just over a year ago, it worked well for about six months. The oven couldnt maintain the set temperature, especially on Convect bake. Problems escalated and now the oven has a mind of its own, it turns itself off. Shows the temperature probe is in use when it isn't. Sticks at a certain temperature and won't climb to the desired temperature. My Yorksshire puddings are always a FAIL after 30 years of making perfect ones. This is supposed to be a high end appliance, worst stove I have ever owned.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Online Outreach Specialist, December 20, 2022
Hi SandBill! We’re disheartened to learn about your experiences using the range. We would like to take a closer look into your concerns to see how we can help. Please be on the lookout for an email from us. We look forward to hearing from you soon. -Chris
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Stove top knobs turns on accidentally. Can cause a fire!!
on January 4, 2023
Posted by: Unhappy grandmother
Stove top knobs turn on accidentally! Since my appliances were delivered in December I have had a problem with the knobs on the stove top turning on accidentally. I have to double check before I leave the house for fear of some thing getting on top of the stove top and causing a fire! Tonight I Was washing dishes and left an aluminum tray cover On burner it’s soldered the cover to the stove top Cannot be cleaned! Could have caused a fire I’m 74 old and live alone! No problems with my other Frigidaire stores I owned two, One in the basement and one upstairs they were wonderful and the one downstairs is great no problem no issues with the knobs
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Nice industrial look
on January 9, 2023
Posted by: Staffie1
No issue the 1st time we used it. The 2nd the oven displayed a F16 error code. Shut off breaker and let it sit for 5 mins. Then turned back on, set it to bake at 250F and it appears okay. Owner’s manual doesn’t explain the different error codes. Thought we got a lemon but it’s been okay once. Time will tell…
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
4
My Frigidaire Professional Series slide in oven
on January 13, 2023
Posted by: DPre
Bought this a month ago and so far so good! Love the look of it, but a little disappointed in the Air Fry function. Followed the directions but still not nearly as good as my stand alone air fryer. Also for the first little while the Hot surface light would intermittently not go off when the surface cooled, bit that seemed to have disappeared recently.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
4
We love the range but the extending tray broke and we can’t get ahold of Frigidaire for service
on January 25, 2023
Posted by: ARMO
We love the oven but a spring on one one of the pans broke and Frigidaire is not a so for warranty service.I’ve been calling Frigidaire.ca warranty for 2 months. Every time it says due to high call volume I need to call later. Also have emailed twice and never receive a response. Would not but other products based on difficulty with service. (No service)
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Love my Frigidaire Air Fry Range
on March 2, 2023
Posted by: Shannon
Replaced an older 15 year Frigidaire range with a new air fry Professional model. Amazing air fry that makes food extra crispy. Only comment- bring back the glass over counter model. It was so much better than dealing with the dreaded gap.
I would recommend this to a friend!
Response from frigidaire.caBy John, Online Outreach Specialist, March 6, 2023
Good day, Shannon. We appreciate you sharing your feedback on your range with us. Please know that it's important for us to hear if our products are meeting our consumers' expectations, and we hope that we can better serve your needs in the future. Should you ever need any assistance or have any additional concerns, feel free to connect with us at 1-800-265-8352, Monday-Friday 8:30 am–8 pm EST, and we will be happy to assist. Best Regards, John.
Written by a customer while visiting frigidaire.ca