Customer reviews from frigidaire.ca
Frigidaire - Professional 5.4 Cu. Ft. Freestanding Oven Electric True Convection Range - Smudge-Proof Stainless Steel
Average customer rating
3.4
(87 Reviews)
Rating breakdown 87 reviews
5 Stars
29
4 Stars
24
3 Stars
5
2 Stars
9
1 Star
20
61%of customers recommend this product.
(
51 out of
84)
Customer Reviews for Frigidaire - Professional 5.4 Cu. Ft. Freestanding Oven Electric True Convection Range - Smudge-Proof Stainless Steel
Customer Rating
2
Problems 1 month in
on September 25, 2021
Posted by: MissJasmine
We were getting random beeps from something in our kitchen with multiple new appliances & found it was this stove. The console would beep and display the + and - symbols lit up then a few minutes later beep again & the symbols would be dark. This happens numerous times every day. And just the other day it displayed the error code F16. I've only had this stove for a month & now I'm worried about the problems already. Also the air fry mode creates so much smoke when the oven door is opened it's terrible. I had my previous Frigidaire stove for over 23 years & never experienced as many problems as I'm having with this new one which was why I went Frigidaire again. Obviously not the smartest decision I've made.
No, I would not recommend this to a friend.
Response from frigidaire.caBy R'Shaye, Online Outreach Specialist, September 27, 2021
Hi, Miss Jasmine.
We sincerely apologize for your experience with your range. We would love to review all possible options of assistance. Please be on the lookout for an email to further communicate. Should you need immediate assistance give us a call at 800-265-8352 Mon-Fri, 8:30 am-8 pm EST.
-R'Shaye
We sincerely apologize for your experience with your range. We would love to review all possible options of assistance. Please be on the lookout for an email to further communicate. Should you need immediate assistance give us a call at 800-265-8352 Mon-Fri, 8:30 am-8 pm EST.
-R'Shaye
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Can't adjust broil temperature!
on March 22, 2021
Posted by: Chatterd
Very disappointed - did my research, reviewed the owners guide before making my purchase only to be told that even though the manual says you can adjust the broil temperature; the reality is that you cannot as the model is not designed that way!
They suggested to move the oven racks up or down in order to control the broil temperature radiating on your food - seriously?
Not happy at all.
No, I would not recommend this to a friend.
Response from frigidaire.caBy R'Shaye, Online Outreach Specialist, March 25, 2021
Hello,
We thank you for sharing your experience with us. We understand your concerns regarding being able to set your temperature. After researching the Owner's guide for this model, on page 31 under the "Using the Broil Feature" broil is preset to 550°F. Should you have additional concerns, we are here for you. Give us a call at 800-265-8352 Mon-Fri, 8:30 am - 8 pm EST.
-R'Shaye
We thank you for sharing your experience with us. We understand your concerns regarding being able to set your temperature. After researching the Owner's guide for this model, on page 31 under the "Using the Broil Feature" broil is preset to 550°F. Should you have additional concerns, we are here for you. Give us a call at 800-265-8352 Mon-Fri, 8:30 am - 8 pm EST.
-R'Shaye
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Poor quality
on December 8, 2021
Posted by: Nickname
This stove is absolute garbage. Purchased one, luckily with warranty, lasted about a year and a half. Replaced by a new one with the warranty. Then that new one lasted just over one year.
Don’t expect to get more than 2 years out of this junk.
Sadly I’ve fallen victim to Frigidaire stoves. I am currently on my 4th stove in 9 years.
Extremely poor quality.
Don’t expect to get more than 2 years out of this junk.
Sadly I’ve fallen victim to Frigidaire stoves. I am currently on my 4th stove in 9 years.
Extremely poor quality.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Hailea, Online Outreach Specialist, December 9, 2021
Thank you for letting us know about this, and we’re so sorry to hear you’re having trouble with your range. This is certainly never the experience we’d want to provide, and we’d love to learn more about your situation to what options we may have to help. When you have a moment to speak together, we’re available through our Customer Support line at 1-800-265-8352 (M-F, 8:30AM-8PM EST). We look forward to hearing from you! ~ Hailea
Written by a customer while visiting frigidaire.ca
Customer Rating
2
Incessant beeping from controls and timer very hard to set
on July 25, 2022
Posted by: Hitch
Range just under a year old, timer now unable to set. Beeping from the range at all hours of the day and night. Front electronics panel replace and problem has returned in just over a week. Not happy at all.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Online Outreach Specialist , July 26, 2022
Oh no, Hitch! We’re disappointed to hear about your issues with the oven and the service received. This is not what we want for new owners such as yourself. We’re ready to help and sent an email to gather more information. We look forward to hearing from you soon. -Chris
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Not working
on September 21, 2022
Posted by: You suck
I bought mine last year in July, 2021, we moved the range to put in flooring guess what moved it back and the oven would not work!! Had to contact The Brick to get it fixed! Waiting for a part!! Called the company who is fixing it, they got the part in yesterday guess what I have to wait till Monday to get it fixed!! I am not happy , I bought it for the purpose of the airfryer!! I am unhappy without my oven!! I move the range and this happens!!!!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Don't buy from this company!
on June 26, 2023
Posted by: Justinr
Range is not made well, spent 1 year of its life being "repaired"; control board took 10 months to replace. We are now into second year fighting fridgidair or electrolux on getting this lemon replaced after many issues. Fridgidair will make up every excuse not to honor warranty. Do yourself a favor and buy from a reputable brand.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Jessica, Online Outreach Specialist, June 27, 2023
We understand your concerns, however, please understand that although we place a great deal of emphasis on manufacturing quality products but there are occasions when things may not go as they should. We want you to know you as a customer and your situations matter to us, and we are going to do our best to assist you. We hope that you can recognize that once your appliance is outside of the manufacturer's warranty, the help we can offer becomes limited.
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Not what I was expecting for the price - disappointed
on March 11, 2022
Posted by: MichelD
Just bought that model and it was delivered 2 days ago. The look is amazing. For that is another story.....I'm disappointed and I regret having picked this one over the other brand I was looking at.
VERY NOISY OVEN FAN. This is not my first convection stove, so I know that convection pven have fans. I had 2 other brands and they operated quite silently. This one is in my opinion VERY NOISY when the fan kicks in, which is often even when not using the convection modes. It even vibrates. It appears that I'm not the only one complaining and that the problem has been around for a while. Surprised no one at Frigidaire thought to assess the issue and find a solution.
Fahrenheit only; what about Celsius? (I was told when I bought it that it was possible to set it. Not). Most of the world uses Celsius.
Oven temperature increment - 25F at the time 350, 375, .... that's a lot. It should be possible to adjust the temperature 5 degrees at the time.
VERY NOISY OVEN FAN. This is not my first convection stove, so I know that convection pven have fans. I had 2 other brands and they operated quite silently. This one is in my opinion VERY NOISY when the fan kicks in, which is often even when not using the convection modes. It even vibrates. It appears that I'm not the only one complaining and that the problem has been around for a while. Surprised no one at Frigidaire thought to assess the issue and find a solution.
Fahrenheit only; what about Celsius? (I was told when I bought it that it was possible to set it. Not). Most of the world uses Celsius.
Oven temperature increment - 25F at the time 350, 375, .... that's a lot. It should be possible to adjust the temperature 5 degrees at the time.
Glide rack: To use it you need to remove the top rack. I would recommend that Frigidaire adds one additional notch at the bottom. The glide rack stands at 7 in / 18 cm from the bottom. Quite a lot of wasted space.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Kiara, Online Outreach Specialist, March 11, 2022
Hello MichelD! Thank you for your detailed review! We regret to hear that you are not satisfied with the features of your range. Your comments are vital to us in improving future appliances. We would love to work with you to address the noise issue you are experiencing with the fan. Please know we are here to help and appreciate the opportunity to rebuild your confidence. Be on the lookout for an email from us with more information. -Kiara
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Safety hazard, poor quality
on March 15, 2022
Posted by: Kasia
this range is not safe. The knobs are big and very easy to be turned on by accident while cooking or cleaning around it. Once we had the self cleaning turned on by accident and we didn't know until our whole house was in filled with smoke and the alarm went on.
The oven temperature is not accurate. Very hard to bake cakes. Good for pizzas and meat if that is all what you need it for. Cooking surface got easily chipped - never had this issue with
The oven temperature is not accurate. Very hard to bake cakes. Good for pizzas and meat if that is all what you need it for. Cooking surface got easily chipped - never had this issue with
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.ca