Customer reviews from frigidaire.ca
Frigidaire - Professional 5.4 Cu. Ft. Freestanding Oven Electric True Convection Range - Smudge-Proof Stainless Steel
Average customer rating
3.4
(87 Reviews)
Rating breakdown 87 reviews
5 Stars
29
4 Stars
24
3 Stars
5
2 Stars
9
1 Star
20
61%of customers recommend this product.
(
51 out of
84)
Customer Reviews for Frigidaire - Professional 5.4 Cu. Ft. Freestanding Oven Electric True Convection Range - Smudge-Proof Stainless Steel
Customer Rating
1
So disappointed
on December 23, 2023
Posted by: liseMa
From the first use this range has been very disappointing. We simply boiled some water in our kettle…10 minutes before it boiled. Ten minutes…I’ve never experienced that before, and here we are a month later and still takes forever. And from that first boil, surface marks. We have to polish clean after EVERY use, even just boiling water. The range surface is difficult to keep clean. We have had several glass top ranges before and they all were so easy to wipe down and keep clean, and certainly did not require a deep clean just after boiling water in a kettle (no spillage involved). This surface never looks good. Bottom line is we do not like the range at all.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Sam, Online Outreach Specialist, December 26, 2023
Hello! We are sorry your experience didn’t match your expectations with your electric range. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like the opportunity to investigate your concerns further to properly assist you. At your convenience, connect with us via Live Chat or call us at 1-800-265-8352 , Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Not Safe With Young Children
on December 31, 2023
Posted by: kahuna
My husband chose this oven as are old one broke, the oven and the features are great sadly no delay start, it looks nice the problem as I'm about 5ft 5 every time I am working at the stove my hip hit's the buttons and turns stuff on. The two year old loves turning the knobs, no way to lock them think would have been better if digital with an on/off then set
No, I would not recommend this to a friend.
Response from frigidaire.caBy Ruth, Online Outreach Specialist, January 4, 2024
Hello there. We appreciate you alerting us about this. Safety for consumers is our primary priority. We understand how disappointed you are with your appliance. We apologize if any features or functions did not live up to your expectations. We want you to know that if there is an issue with your unit, we are available to help. Please connect with us via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Constant F16 Errors
on January 13, 2024
Posted by: John19
I bought this oven about 2 years ago, it always had random F16 errors but they were infrequent for the first year. Now I’m out of warranty and the errors happen 50% of the time the oven is turned on. I also get random beeps and errors when the oven isn’t even in use.
I’ve had several times when I have to get up in the middle of the night because the oven starts beeping with F16 errors.
I’ve already replaced the relay board out of pocket and today I’ve replaced the assembly board and I’m still getting errors.
This has been such a disappointing purchase.
I’ve had several times when I have to get up in the middle of the night because the oven starts beeping with F16 errors.
I’ve already replaced the relay board out of pocket and today I’ve replaced the assembly board and I’m still getting errors.
This has been such a disappointing purchase.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Christi, Online Outreach Specialist, January 16, 2024
We appreciate the time to make a review, John 19. We are sorry to hear that you have had this experience thus far, and we can understand your frustrations. Frigidaire provides very comprehensive warranties with each product to guard against any parts that may be defective at the time of manufacture. However, we are sure you can appreciate that a point is eventually reached when the manufacturer's responsibility for repairs under the initial warranty must end. While we were unable to locate any contact with us pertaining to your concerns, we would like to ensure that you are properly assisted and that your appliance is performing as designed. So that we can do so, please chat with us by going to www.frigidaire.com or call us at 1-800-265-8352 Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will dive right in. We look forward to speaking with you! - Christi
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Don’t Buy This!
on January 27, 2024
Posted by: Island_person
We bought this last January but never got to use it until June 2023 as we were building our house. Since moving into our house in June, this range can’t keep the oven temperature that we select. We’ve tried turning the oven temp higher when the oven has already met the temperature that we select and the oven temp always goes back to 200 or less. This oven is never hot, and it takes an hour to cook fries we’ve tried air fry, bake, convection bake and it always takes an hour and sometimes more to cook fries. We’ve cook/baked other things and it takes longer than what it should to cook. This oven is never at temperature.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Maria, Online Outreach Specialist, January 29, 2024
We would like to sincerely apologize that this has been your experience with your range, Jenny. Please know that this is never how we wanted your ownership experience. We strive to provide the most reliable products and services to our customers and we hate that we were not able to deliver those results for you. While we were unable to locate any contacts pertaining to your concern based on the information provided, we would like to ensure that your range will work as designed. At your convenience, please reach out to us at 1-(800) 265-8352 Monday-Friday 8:30 am- 8:00 pm EST. - Maria
Written by a customer while visiting frigidaire.ca
Customer Rating
2
Quality and Design Flaws
on September 13, 2024
Posted by: jeffun55
The range is less than two years old and the main circuit board has failed. Error code F27. This is not a cheap oven. I thought I was paying for quality... I guess not...
Also there is a serious design flaw. The knobs on front of the oven can easily be turned on just by brushing against them... If you have children this is clearly a dangerous issue. Samsung recalled their ovens for this problem and fixed it... Frigidaire should do the same
Also there is a serious design flaw. The knobs on front of the oven can easily be turned on just by brushing against them... If you have children this is clearly a dangerous issue. Samsung recalled their ovens for this problem and fixed it... Frigidaire should do the same
No, I would not recommend this to a friend.
Response from frigidaire.caBy Jessica, Online Outreach Specialist, September 16, 2024
Hi there, valued customer! Thank you for making time to provide us with your feedback. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. We value all feedback as it can help with future products to come. Knowing what is most important to our family only helps us to design more products with better understanding of what is needed for you. Your feedback is helpful to us and has not gone unnoticed. Should you need help in the future, feel free to reach out us here or via Live Chat at frigidaire.ca or by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.-8 p.m. EST.
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Dangerous
on September 17, 2024
Posted by: Kimmie 269
Does anyone else have issues with the front knobs heating up so much when the oven is on that you burn yourself when you touch them?
The paint has even burnt off the knobs!
The paint has even burnt off the knobs!
No, I would not recommend this to a friend.
Response from frigidaire.caBy Jessica, Online Outreach Specialist, September 18, 2024
Hi there, valued customer! Thank you for making time to provide us with your feedback. The oven control panel will get a little hot when using the appliance. That’s because the heat inside the compartment will flow to the oven’s frame, including the control panel. However, an overheating control panel is likely due to an oven door that isn’t fully closed, a worn-out door seal, or damaged hinges that prevent the door from shutting firmly. If the issue still persists, feel free to reach out us here or via Live Chat at frigidaire.ca or by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.-8 p.m. EST.
Written by a customer while visiting frigidaire.ca
Customer Rating
1
“Off” doesn’t mean “off” with this stove???
on May 1, 2025
Posted by: OnOffControl
We just bought a house and inherited this product. Immediate impressions: error codes about the door (which is just a door that opens and closes, there’s nothing wrong with it). And it won’t turn off after cooking with the oven, regardless of cooking mode used. Like 30 minutes after turning it off it’s still running the heat and convection fan, so I unplug it for 5 minutes, plug it back in and it still decides to turn back on even thought it’s set to off… then after unplugging for a couple more hours and plugging back in it finally agrees that off is off. So every time you use this oven you need to pull it out from the wall to unplug it? Or just waste electricity and heat the ambient air in your house for an hour or more hoping it eventually stops? I have a product innovation to suggest: when you turn it off… it… turns off. It’s called an on/off switch. Please reach out if you need more technical assistance on this ground breaking concept.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Jessica, Online Outreach Specialist, May 5, 2025
Thank you for sharing your experience with us. We’re truly sorry to hear about the issues you’re encountering with your oven. It must be incredibly frustrating to deal with error codes and the oven not turning off as expected. We completely understand your concerns, and we appreciate the humor in your suggestion for a more straightforward on/off switch!
The behavior you're describing sounds like it could be related to a technical issue, such as a malfunctioning control board or sensor. We definitely want to resolve this for you, and our team would be happy to assist in troubleshooting or arranging a service visit if needed.
Please feel free to reach out to us directly at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
The behavior you're describing sounds like it could be related to a technical issue, such as a malfunctioning control board or sensor. We definitely want to resolve this for you, and our team would be happy to assist in troubleshooting or arranging a service visit if needed.
Please feel free to reach out to us directly at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.ca