Customer reviews from weber.com
Weber - Lumin Electric Grill - Black
Average customer rating
4.6
(103 Reviews)
Rating breakdown 103 reviews
5 Stars
80
4 Stars
14
3 Stars
2
2 Stars
2
1 Star
5
93%of customers recommend this product.
(
78 out of
84)
Customer Reviews for Weber - Lumin Electric Grill - Black
Posted by: Howardka
from Wanaque, NJ
Verified Purchase:Yes
I have been a very satisfied Weber customer for more than 4 decades, but my recent experience with Weber and the Lumin grill is the reason for the 1-star rating. If possible, I would have given zero stars.
I have owned the Lumin Electric Grill since October 21, 2023. I purchased it as a replacement for the Q2400 Electric Grill which failed after 4 years of heavy use (no complaints). I purchased the newer Lumin grill because it claimed to pre-heat more quickly and sear better because it reached higher temperatures. These claims were true initially. However, in the past several months I noticed that the grill was taking longer and longer to pre-heat and never reached optimal searing temperatures anymore.
Despite multiple attempts to resolve the issue under warranty, I have a rather expensive paper weight sitting on my deck!
I definitely do not recommend this grill or Weber to anyone anymore! It's very sad to see such a formerly great company fail so miserably!
No, I would not recommend this to a friend.
Written by a customer while visiting weber.com
Posted by: Coates
from VT
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
We had to give up our Weber grill as it was gas and was a new rule to only have electric at our townhouses on the deck. Disappointed at first to part with our old grill which was still in good shape after many many years. But now we have the new Lumin larger one and are so happy that we bought it. No more running out of gas, easier to clean and also like that we can put the cooking grates which are in two parts in the dishwasher. When ever people were over for a BBQ they seemed impressed and are now thinking of replacing theirs. Very happy with the Lumin Grill.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Bob the Pitmaster
Verified Purchase:Yes
Very easy to operate and clean. Accurate temp. control is wonderful.
Written by a customer while visiting weber.com
Posted by: Disappointed_2024
from Virginia
Expertise:Intermediate
Verified Purchase:Yes
Unfortunately, our unit only worked for 20 minutes before it would no longer heat up. The company sent us a new heating unit but it still didn't work. We decided to return it as we did not want to waste any more time trying to fix a brand new item we never got to use.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, December 1, 2024
We appreciate your feedback and we apologize for the disappointing experience you had. That is not the quality or performance that we expect, and we're sorry that happened. We understand your frustration!
Please look for an email follow-up so we can learn more about your experience. Thank you.
Please look for an email follow-up so we can learn more about your experience. Thank you.
Written by a customer while visiting weber.com
Customer Rating
5
Great Grill!
on March 6, 2023
Posted by: Korum
from Carrollton, GA
Gender:Male
[This review was collected as part of a promotion.] This “Weber - Lumin Electric Grill” is absolutely wonderful! It’s extremely useful and compact! The grill works flawlessly and provides and excellent result! There are so many things to cook on it! I highly recommend to all!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Love it
on March 15, 2023
Posted by: Goldfish2
[This review was collected as part of a promotion.] This was something I never knew I needed. I love to eat outdoors and this grill makes it so convenient to do so. It is portable and sturdy. Works great at cooking food easy to use and clean up. Love how it uses electric. Definitely a win.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Chris MK
from Harrisburg, pa
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
Awesome grill! Have it as a gift for new couple and out of the box used it to cook breakfast for everyone. As always, Weber is the way to go for grilling
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Avishay Nachon
from New York, New York
Verified Purchase:Yes
It is not a real grill. The heat doesn't hold if its cold outside. the maximum you can get from this grill is hot dogs. waste of money
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, April 21, 2024
Your feedback is very important to us. We are so sorry to hear your grill is not getting hot. We want to know more and offer our assistance. Please look for an outreach email from us soon. Thank you!
Written by a customer while visiting weber.com