Customer reviews from frigidaire.com
Ice Maker Kit for Select Frigidaire Top Mount Refrigerators - White
Average customer rating
2
(41 Reviews)
Rating breakdown 41 reviews
5 Stars
3
4 Stars
4
3 Stars
7
2 Stars
3
1 Star
24
Customer Reviews for Ice Maker Kit for Select Frigidaire Top Mount Refrigerators - White
Customer Rating
1
Part missing from Ice Maker kit
on December 1, 2020
Posted by: Steph L
I bought the ice maker kit (IM117000) per the recommendation for my 30" wide refrigerator, however spacer 5304520537 is missing from the kit. The ice maker will not work without this spacer. We keep getting the run around.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, December 6, 2020
Hello, Steph L!
Thank you for providing your feedback. We are sorry to hear that the part is missing from the icemaker kit. We would like to see what options we have to assist. Please be on the lookout for an email from us. We're looking forward to working together! -Katrina
Thank you for providing your feedback. We are sorry to hear that the part is missing from the icemaker kit. We would like to see what options we have to assist. Please be on the lookout for an email from us. We're looking forward to working together! -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Missing Part
on December 19, 2020
Posted by: Kevin_2
I purchased the IM117000 top mount ice maker and it did not come with the 5304520537 Bracket for the 30 inch refrigerator. Everyone keeps handing me off to someone else saying that its a problem for another department
Response from frigidaire.comBy Corletta , Outreach Social Specialist, December 23, 2020
Thanks for making us aware of your recent experience, Kevin_2. I’m sure that this is an issue we can help you with. I’d like to get a bit more information so we can help! Please be on the lookout for an email from us. ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
4
overall pleased with ice maker
on January 19, 2021
Posted by: papagee
[This review was collected as part of a promotion.] have been pleased overall with fridge and ice maker....question i have is has anyone complained or commented about having tiny minute metal shavings in your ice cup when you do crushed ice? my daughter has informed me this has happened a couple times to her already and want to know if anyone else has seen this?????
Written by a customer while visiting frigidaire.com
Customer Rating
3
Ice has a funny taste
on April 5, 2021
Posted by: Maverick432
We have this unit installed in a FFTR1835VB model refrigerator. The ice has begun to have a very funny taste associated with it. We verified the fridge and freezer has no old, open food inside. We emptied the ice bucket and wiped it down. I don't believe this ice maker has a water filter with it so we aren't sure what step to try next and get this bad taste to go away. Thanks for the help!
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, April 13, 2021
Hello, Maverick432!
Thank you for taking the time to reach out to us. It's unfortunate to hear of the issues with the taste of the ice. When the icemaker is first installed the plastic water lines will give off a taste when first used. It takes one or two containers of ice before normal tasting ice is produced. Please discard the first two containers of ice after installation. If this doesn't resolve your issue, please take a moment to chat with us online at Frigidaire.com, Monday-Friday, 8:30am-8:00pm EST. -Katrina
Thank you for taking the time to reach out to us. It's unfortunate to hear of the issues with the taste of the ice. When the icemaker is first installed the plastic water lines will give off a taste when first used. It takes one or two containers of ice before normal tasting ice is produced. Please discard the first two containers of ice after installation. If this doesn't resolve your issue, please take a moment to chat with us online at Frigidaire.com, Monday-Friday, 8:30am-8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
2
Plastic Taste & Smell
on October 4, 2022
Posted by: Plastic Ice
[This review was collected as part of a promotion.] I've had this ice maker for 8 months and the ice still has a funny plastic taste and smell. There are no cleaning instructions, so after research, I've cleaned my freezer and ice maker with a vinegar and warm water solution, and also with baking soda. I have done this 3 times now, and while the ice is much better than the first 3 batches, it still tastes and smells awful. The ice maker itself is working fine, producing ice etc.
Response from frigidaire.comBy COURTNEY, Online Outreach Specialist, October 5, 2022
Hey, Plastic Ice! We're sorry to hear that your icemaker is giving a plastic taste and smell and would like to see what we can do to help.
We understand that you've already tried cleaning solutions. Have you tried changing the water filter for your refrigerator? If this does not resolve your issues, we’re here to help. Feel free to chat with us online at www.frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. ~Courtney
We understand that you've already tried cleaning solutions. Have you tried changing the water filter for your refrigerator? If this does not resolve your issues, we’re here to help. Feel free to chat with us online at www.frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. ~Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Runnnnn!
on May 20, 2023
Posted by: Usmc316
Doesn’t last one year. I have seen 50 of the fail in the last year including mine. I work on them and this is a terrible design.
Response from frigidaire.comBy Rox, Online Outreach Specialist, May 22, 2023
We're disappointed to hear that your ice maker did not perform as expected. Please know that we strive to produce quality products, and your feedback does not go unnoticed. We would like to ensure that your appliance will perform as designed. In order for us to do so, please contact us at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and our experts will be happy to assist you further. -Rox
Written by a customer while visiting frigidaire.com
Customer Rating
5
Ice Maker
on June 8, 2021
Posted by: Riggins B
Ice maker is great. It isn't too noisy and is functional. No complaints!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Product Not Available
on May 13, 2022
Posted by: bigdoogie57
[This review was collected as part of a promotion.] Website will confirm your order and charge your credit card, but product not available!
Response from frigidaire.comBy Ciara, Online Outreach Specialist , May 16, 2022
We apologize for any troubles you have experienced with your order and we would like to investigate your concerns to see how we can help. At your convenience, please connect with us via Live Chat and our experts will be happy to assist.
Best Regards,
Ciara
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com