Customer reviews from frigidaire.com
Ice Maker Kit for Select Frigidaire Top Mount Refrigerators - White
Average customer rating
2
(41 Reviews)
Rating breakdown 41 reviews
5 Stars
3
4 Stars
4
3 Stars
7
2 Stars
3
1 Star
24
Customer Reviews for Ice Maker Kit for Select Frigidaire Top Mount Refrigerators - White
Customer Rating
3
Is there an on/off button?
on November 4, 2020
Posted by: Anonymous
I just moved into a place that came with a fridge and this ice maker. The ice maker is pretty much set up, except there is a sort of lever that is separated and next to it. I have been unable to make ice thus far.
Where/how should I attach this lever? And is there an on/off button?
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor performance
on June 13, 2021
Posted by: carolyna
Just installed and has not made more than a dozen small bits of ice in 3 days.
Response from frigidaire.comBy Online Outreach Specialist, June 15, 2021
Oh no, carolyna! We're sorry to hear that your icemaker is not making enough ice and would like to see how we can help.
Upon review of your file, we see you have been in touch with us regarding your concerns and service has been scheduled. If this does not resolve your issues, we’re here to help. Feel free to chat with us online at www.frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. Thank you, Courtney
Upon review of your file, we see you have been in touch with us regarding your concerns and service has been scheduled. If this does not resolve your issues, we’re here to help. Feel free to chat with us online at www.frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
No water going to ice maker
on September 12, 2021
Posted by: Granny Evie
We got a new Fridgidaire and had this ice maker installed. It hasn’t produced any ice. Nothing wrong with installation. Can someone explain what is the problem.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, September 13, 2021
Hi, Granny Evie!
Sorry to hear you're having trouble with your ice maker. Please make sure it's connected to power and water and the water valve is fully open. The signal arm over the bucket should also be in the down "on" position to facilitate ice production. If the issues continue, we may suggest exchanging the ice maker with where it was purchased. If it was purchased from us, please contact us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can help.
Best,
Ashton
Sorry to hear you're having trouble with your ice maker. Please make sure it's connected to power and water and the water valve is fully open. The signal arm over the bucket should also be in the down "on" position to facilitate ice production. If the issues continue, we may suggest exchanging the ice maker with where it was purchased. If it was purchased from us, please contact us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can help.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
3
Need Operating Manual!
on July 8, 2020
Posted by: TonyM2020
Seems to be nice enough product and no trouble installing. Had install instruction but no operating manual included. Saw how to change the ice size in a response to a review. No install guide or user guide on the product page. Or specifications for that matter.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 21, 2020
Hello, TonyM2020!
Thanks for your feedback. Most parts do not come with an operating manual. I’ll be sure to pass on your concerns. I’ll happy to know you were able to adjust the ice size. Please reach back out to us if you need further assistance.
Bianca
Thanks for your feedback. Most parts do not come with an operating manual. I’ll be sure to pass on your concerns. I’ll happy to know you were able to adjust the ice size. Please reach back out to us if you need further assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Slow and small
on April 25, 2021
Posted by: walt 403
[This review was collected as part of a promotion.] AVOID!! the only scenario would be a one person household.
Response from frigidaire.comBy Hailea, Online Outreach Specialist, May 3, 2021
We’re so sorry to hear that the ice maker isn’t producing enough ice for your household! This particular ice maker is designed to product up to two pounds of ice per day. And if you aren’t noticing that quantity being produced, definitely connect with us via Live Chat on our website or through our Customer Support line at 1-800-374-4432 Monday through Friday between 8:30 am until 8:00 pm EST when you get the chance. That way we can see how we can help! – Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
1
Consistently bad reviews for this ice maker
on June 30, 2021
Posted by: jball
[This review was collected as part of a promotion.] It's a shame the fridge I wanted requires this ice maker since it obviously many problems. Please listen Frigidaire.
Response from frigidaire.comBy Corletta , Outreach Social Specialist, July 2, 2021
Thanks for your feedback, Jball. Your comments are vital to us in improving future appliances. We’d love to learn more about your icemaker and see how best to resolve your concerns. When you have some time, please initiate a live chat here or call 800-374-4432 M-F, 8:30 am- 8:00 pm EST. We’re here, and we’re ready to help! ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible
on July 26, 2021
Posted by: Anonymous
[This review was collected as part of a promotion.] We bought this 3 different times and all 3 times the install guys say it doesn't fit something needs to be done
Response from frigidaire.comBy Kiara, Online Outreach Specialist, July 27, 2021
Hello there Shilohbeasley81! Thank you for reaching out. We regret to hear that you have had these issues with the installation of this ice maker. So that we can ensure that this is the ice maker that is compatible with your unit, please take a moment to chat with us at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. Kindly, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
2
Feast or Famine With This Ice Maker
on October 14, 2021
Posted by: Iceman77
Absolutely ridiculous and inconsistent.
This ice maker either produces an absolute ton of ice (nearly overflowing the bucket) or will go days/weeks barely produces a few little pieces.
An ice maker shouldn't be this difficult.
It should just make ice.
Written by a customer while visiting frigidaire.com