Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Full - White
Average customer rating
4.5
(452 Reviews)
Rating breakdown 452 reviews
5 Stars
350
4 Stars
36
3 Stars
27
2 Stars
18
1 Star
21
86%of customers recommend this product.
(
221 out of
256)
Customer Reviews for Tuft & Needle - Original Mattress - Full - White
Posted by: AnnieM
from Wisconsin
Gender:Female
Verified Purchase:Yes
Arrived within a week of ordering. We added a memory foam topper as we like a little more plush feel. Super comfortable. Great quality
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: ds132
Verified Purchase:Yes
its moldy already!!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, July 31, 2023
Hi there! We're sorry to hear your T&N Original Mattress has mold. We strive to provide quality sleep for years to come, and are more than willing to help! We back our mattresses with both our 10-year limited warranty & 100-Night Sleep Trial, so please feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: tncustomer
Verified Purchase:Yes
very hard. perhaps didnt expand properly. i have 2 other T&Ns that are comfortable but this new model is rock hard
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, August 28, 2023
Hi there! Thank you for your candid feedback, we're sorry to hear the mattress is a bit too firm for comfort. Since we make our mattresses with freshly poured foam, it can take a couple of weeks for the mattress to acclimate to its new home, and you to it. If it feels too firm, adding a topper can be an easy and effective solution to help you sleep your best. Of course, we don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
on November 11, 2023
Posted by: Nanadeb
from Midwest
Gender:Female
Over the past 10 years we’ve purchased two king size original T&N mattresses and have been very pleased. However this July we purchased a queen sized original T&N mattress and it was a huge disappointment..it was immediately very squishy and offered no support.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Second t&n mattress and not good
on December 16, 2023
Posted by: Lissigar
from Albuquerque, NM
Gender:Female
Had a queen for a few years before upgrading to a king. Not sure if the other would have done the same, but I'm 4 years into this mattress and I hurt everywhere. I am so uncomfortable and feel like it's just given up all support. I weigh 120 lbs so there's no reason this mattress isn't giving me the full 10 years of good sleep. Unfortunately, now I need a new mattress again don't think I can ever recommend t&n again.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Not what it use to be
on May 6, 2025
Posted by: Michael L
We have had the mattress for over two weeks. I am not impressed with the quality at this time. We bought it to replace the original mattress that we have had for 8 years. If the quality of sleep does not improve, we will return it. I am very disappointed.
Written by a customer while visiting Tuft & Needle
Posted by: jennh
Verified Purchase:Yes
this is my 4th T&N mattress, several Queen-size over the years and loved them- the CalKing version is too firm- immediately had to purchase a mattress topper to make it comfortable.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, May 18, 2023
Hi Jen! Thank you for your candid feedback, we're sorry to hear the mattress is a bit too firm and causes you discomfort. Since we make our mattresses with freshly poured foam, it can take a couple of weeks for the mattress to acclimate to its new home, and you to it. We hope the topper has helped you sleep your best but we don't want you to feel stuck with something you don't love So feel free to reach out to 877-842-2586 or support@tuftandneedle.com if need be, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: ERdocMC
from Indianapolis, IN
Gender:Male
Verified Purchase:Yes
I’m an ER doc at a midsize community ER where you can grab a snooze sometimes when things slow down overnight. I don’t know what kind of mattress we’ve had the past 5 years, but it’s worn out and sagging in the middle. For me, this leads to back pain. I talked up Tuft N Needle to my group of docs and we purchased an original twin. I’ve got all Tuft N Needle mattresses in my home and have exclusively since I first tried one in 2013. So much better! My lower back thanks you!!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle