Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Full - White
Average customer rating
4.5
(452 Reviews)
Rating breakdown 452 reviews
5 Stars
350
4 Stars
36
3 Stars
27
2 Stars
18
1 Star
21
86%of customers recommend this product.
(
221 out of
256)
Customer Reviews for Tuft & Needle - Original Mattress - Full - White
Customer Rating
5
It’s not really the original 🫤
on October 23, 2023
Posted by: Understatementman
from NC
Gender:Male
I bought an original T+N queen size back in 2016. I still have it, and it is hands down my favorite mattress I’ve ever bought. When I needed a twin, I ordered what the website calls “The Original Tuft + Needle”. After trying to sleep on it for one night, I have had to ask to return it. My back was uncomfortable within an hour of lying on it, and after six hours I gave up and had to sleep elsewhere. The new mattress is far softer than my original one, and not at all supportive. I did a little research, and discovered that the company changed the base layer foam in 2018, after they were bought out by Serta. It is misleading and inaccurate to call the new version “The Original”. I’m very disappointed, not with T+N so much as the mattress I first bought is no longer being made. I want to note that the customer service when I called to initiate the return was excellent. All the staff I talked to were friendly, understanding, and helpful. I am told that my cost will be refunded as soon as the mattress is picked up by their return contractor. I am just reall disappointed. I had recommended T+N to a friend a couple of years ago, and he gave away his mattress because he found it way too soft as well. I have to assume that Serta made this decision for profit reasons. It’s just a shame honestly. P.s. I gave it an overall rating of five stars so this will appear at the top of the ratings. 🤫
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Loved it….till we didn’t!
on August 16, 2023
Posted by: lcgarcia13
from Sherrills Ford, NC
Bought a full size mattress back in 2015, was ecstatic and this was something “new” and different; I mean come on… a mattress in a box!? How cool! Worked pretty well, my 10 year old never complained about it….up until he started getting this nagging cough and constant itching. Dad and I thought maybe mold….tested the walls in the room, every soft surface, had somebody come out and low and behold….they checked under the bed and TONS of sparkly substance was underneath the bed and bed frame. Mind you, the bed frame is metal. We have this frame in every other room of the house. So, we inspected some more….yep…the fiberglass is seeping through the mattress. My son already had major allergies and THIS is just the icing on the cake. Please, beware of what you are buying. Never had an issue up until now. We have never washed the cover it comes with because it clearly states not to remove. He always sleeps with sheets on, and now this…the past four years of wondering why his allergies have gotten worse and worse….all because the bed has fiberglass and now his bedroom is covered in it. So disappointed.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, August 18, 2023
Hi there! Thank you for your candid feedback, we're sorry to hear your T&N Original Mattress is shedding fibers from the fire sock and your son has come in contact with them. Before 2018 we did use glass filaments in our fire sock but since then we have changed our manufacturing process to utilize a food-grade salt as the fire sock instead. We strive to provide quality sleep for years to come and back our mattresses with a 10-year limited warranty, so we're happy to take a look at what's going on. Feel free to reach out to our Customer Experience Team directly at 877-842-2586 or support@tuftandneedle.com, and we can guide you from there! Thanks again for sharing your experience, we hope to hear from you soon!
Written by a customer while visiting Tuft & Needle
Posted by: Real Tuft & Needle Owner
from PA
Gender:Female
Verified Purchase:Yes
If I could give this mattress less stars I would. I was an owner of two original tuft & needle mattresses when the company was still tuft & needle. I couldn’t understand why this mattress was so horrible until I realized tuft & needle sold their company to a big mattress company that ABSOLUTELY skimped on how the mattresses were made. This mattress is so thin I can feel the slats of the bed underneath. It sinks and sags in the middle. I’ve had my ACTUAL original tuft & needle for 10 years and it still doesn’t sag or dip; if I didn’t have need for a bigger bed I would continue to use it. This imitator mattress is horrible. I wouldn’t let my dog sleep on this mattress. We have terrible back pain, neck pain and hip pain. I have never felt more miserable getting out of bed in my life. It truly saddens me because the REAL original tuft & needle was like a cloud. I plan to return this imitation as soon as we are able.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: D loves T&N
Gender:Female
Verified Purchase:Yes
When you buy this mattress you will be glad you did. It’s easy to order, set up, and you will enjoy the comfort of a good night’s sleep!
Written by a customer while visiting Tuft & Needle
Posted by: Hana A
Verified Purchase:Yes
I purchased this after purchasing the "legacy" original in 2017. There is a big difference in quality. I asked the company and was told that they are both "essentially the same" but that is untrue. I have both mattresses in my home. The 2017 version is 9.5" thick, this one is 8.5". The newer version is more floppy, less firm, less edge support. You slide off the bed when you sit anywhere close the edge. I have already started the return process. It is such a disappointment.
I gave 2 stars because the customer service folks are very nice.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, November 24, 2023
Hi Hana, thank you for reaching out and providing your feedback. We're so sorry to hear your T&N Original Mattress is not as comfortable or supportive as your previous iteration. We did make a slight change when we redesigned our mattress, but it sounds as if your particular mattress may not have expanded fully. It should measure around 9.5 inches once fully expanded. We do back all of our mattresses with a 10-year limited warranty, and our team would be happy to take a look at what's going on. Feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Beware: this mattress doesn't feel the same as it did previously
on January 15, 2024
Posted by: sjdndsknfdkjnjdf
I'm sure the T&N website won't keep my 1-star review, but maybe they will see this: this mattress is notably worse than than it used to be. I bought T&N's "original" mattress in 2017 and again in 2021, and both times it was fantastic. But I bought one again in December 2023 and this is not the same mattress it used to be. The "base layer" of foam support is now one-inch smaller than it used to be (went from 7.5 inches in previous models to 6.5 inches currently) and boy does it make a difference. I am sinking so far into this mattress, which never used to happen. I prefer a firmer mattress, and the previous Tuft & Needle mattresses fit the bill, but the "updated" version of the same model does not. Back pain and discomfort all around. If you bought T&N before, be aware that this "original" model has changed.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: Cccc
Gender:Male
Verified Purchase:Yes
Far too firm and uncomfortable. Still has a strong odor nearly 2 months after unboxing.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, March 15, 2024
Hi there. Thank you for sharing your feedback regarding your T&N Essential Original Mattress. We back our products with a 100-Night Sleep Trial and want you to sleep your best for years to come. We encourage you to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and our team can guide you from there! We hope this helps, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Hopester
from Southeast MA
Gender:Female
Verified Purchase:Yes
Very pleased with this mattress, 3rd one in our household
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle