Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Customer Rating
1
Pure Pain
on July 18, 2022
Posted by: Elly36
from Chicago, Illinois
Gender:Female
I bought this two years ago, and I would say it took about a year and a half for things to start to get really painful on my lower back and upper shoulders. I sleep on my back and I’m 106 lbs, so maybe this is too firm for my body type. But usually I’m in so much pain that I move to my side, and then I’m back and forth all night. It just doesn’t hold like other memory foam mattresses that slowly contour to your curves. Nope, it’s kind of bouncy and way too firm at night. Yet if you sit on the side, you fall off from from the lack of structure. This bed confuses me, and I hate it.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , July 18, 2022
Hi there! Thank you for taking the time to provide your candid feedback. We're sorry to hear that you haven't been sleeping well on your mattress. While you are outside of the sleep trial and no longer qualify for a return, our team would still be more than happy to help troubleshoot your comfort issues. Please reach out to our team at 877-842-2586 or support@tn.com and we'd be glad to help!
Written by a customer while visiting Tuft & Needle
Posted by: Janine from Scottsdale AZ
Verified Purchase:Yes
I LOVE HOW COMFORTABLE THIS BED IS! I have Cali King and it is heaven!
Written by a customer while visiting Tuft & Needle
Posted by: Paula G
from Idaho
Gender:Female
Verified Purchase:Yes
This is our 2nd Tuft n Needle mattress. My husband is a large man with alot of health issues so he spends a lot of time in bed. We were purchasing a new traditional mattress every year. 4 yr.s ago we purchased a kings size TnN and loved it. This year we decided we wanted a split king adjustable bed so we needed to get 2 twin XL .I will never own anything but a TnN mattress ever again. Oh ya, a friend is enjoying our original TnN mattress which is still like new .
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Iris S
from Tulsa, OK
Gender:Female
Verified Purchase:Yes
This is our second Tuft and Needle mattress. We purchased our first one 2 years ago for our toddlers new “big boy bed” and felt it was the most comfortable mattress in the house. So when our second son turned the age to move out of the crib we had to get him the same!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Hot Hot Hot
on July 12, 2022
Posted by: Nicholas71121224
from Midwest, USA
got the original twin this year. If I sit in on one side too long, it gets too hot, & I have to go to the other side to cool off.
I think this mattress is too much memory foam, (hot)
no cooling anything
I think this mattress is too much memory foam, (hot)
no cooling anything
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, July 12, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that you are sleeping warm on the mattress. Our T&N Adaptive foam is an open-celled foam, making it fully breathable and it also has added graphite and cooling gel to help wick away heat. Being that you are not experiencing these features our team would be more than happy to help troubleshoot this issue. Please reach out to our team directly at 877-842-2586 or support@tn.com and we'd be happy to help with this issue or help with a return within the 100-night trial.
Written by a customer while visiting Tuft & Needle
Posted by: Megan H
from Illinois
Gender:Female
Verified Purchase:Yes
The quality and comfort of this is beyond my expectations! I am so very happy with this mattress! The perfect mix of firm and flexibility!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Phillsphan
from Pennsylvania
Gender:Male
Verified Purchase:Yes
My wife got me this mattress awhile back and I absolutely love it. Since it was time for a new mattress for her, I got a matching copy. She loves it too!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: T previs
from Richmond, VA Area
Gender:Female
Verified Purchase:Yes
Absolutely great!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle