Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Gibson
from Bronx, NY
Gender:Female
Verified Purchase:Yes
Wonderful sleeping bed
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Curlznmyhair
from Kansas
Gender:Female
Verified Purchase:Yes
Perfect for toddler's first bed. Read some reviews and decided with this mattress. No complaints, he was able to sleep first night it came in, no smell. Would purchase again.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Paige K
from Chicago, IL
Gender:Female
Verified Purchase:Yes
The bed was just a little bit too firm to make my back happy. I contacted Tuft and Needle about potentially replacing it within the 100 night limit, and they came back with a number of options for me. They offered to send me a topper, free of charge, to see if that would help things, and it did! Bed is now perfect. The customer service was amazing.
Written by a customer while visiting Tuft & Needle
Posted by: Laura R.
from Olympia, WA
Gender:Female
Verified Purchase:Yes
I love this mattress. I just with the foundation would have fit better.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Ali Cris
Gender:Female
Verified Purchase:Yes
great service, great mattress
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Ryan T
from Austin, TX
Gender:Male
Verified Purchase:Yes
This customer did not provide a text review.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Happy in Florida
from Florida
Gender:Female
Verified Purchase:Yes
Love these mattresses, we ordered the Twin XL to fit on a king size split bed, the mattresses are a little wider than the farm, about an inch and a half but we still love them. We had them years ago with a California King bed and liked them so much we got them when we ordered the new bed.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: New homeowner
Gender:Female
Verified Purchase:Yes
I bought the medium firm mattress and it is way too soft should have bought the firm , extra firm .
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, August 8, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that the mattress was not firm enough for you. While firmness is very subjective, all of our mattresses would be considered a medium firm. If you would like help troubleshooting and comfort issues or help with a return within the 100-night trial, please reach out to our team at 877-842-2586 or support@tn.com.
Written by a customer while visiting Tuft & Needle