Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Jennifer Boren
from Austin, TX
Gender:Female
Verified Purchase:Yes
Nice to begin with. Expanded well. But only 1 month in and it’s starting to indent. I weigh 165 and no mattress should be wearing like this within such a short time period.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, May 19, 2023
Hi Jennifer! Thank you for your candid feedback, we're sorry to hear your T&N Original Mattress hasn't held up well over time. We strive to provide quality sleep for years to come and are happy to take a look at what's going on. Feel free to reach out to our Customer Experience Team directly at 877-842-2586 or support@tuftandneedle.com, and we can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Jeffrey G
Gender:Male
Verified Purchase:Yes
This mattress is even more comfortable when I bought it 10 years ago.. it really last quite a long time.
And the comfort is a 10 out of 10. I will always buy T&N
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Luja
Gender:Male
Verified Purchase:Yes
I replaced my 7 year old T&N with a new one. The mattress was thinner and less firm
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, April 17, 2023
Hi there! Thank you for taking the time to share your experience, we'd be happy to clarify. You're correct, as of 2018 we made a change to our Original Mattress removing half of an inch of the base foam which made it a touch softer and took some of the height off. That said, you don't have to feel stuck with something you don't love. If you are within your 100-Night Sleep Trial, you can always reach out to us at 877-842-2586 or support@tuftandneedle.com and we can guide you from there. We hope this was insightful, but let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: JoshC
Verified Purchase:Yes
Good mattress for the money. However, it is a little too soft, and its warm at night. But, worth the money.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, May 2, 2023
Hi Josh! Thank you for your candid feedback regarding our T&N Original Mattress Mattress, we're so sorry to hear the mattress is a touch too soft and causing you discomfort. We don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thank you again for your insight, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: AnnC
Gender:Female
Verified Purchase:Yes
This is our second mattress from T & N in. The previous mattress lasted a good 10 years and worth every dollar.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: CARYE DALLAS
Verified Purchase:Yes
I EMAILED SUPPORT SHORTLY AFTER RECEIVING, IT IS NOT WORKING FOR ME. MY BACK HURTS AND HURTS. I CANNOT GET USED IT.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, May 9, 2023
Hi Carye! Thank you for reaching out to us, we're so sorry to hear your new T&N Original Mattress is causing you discomfort. Since we make our mattresses with freshly poured foam, it can take a week or so for the mattress to acclimate to its new home, and you to it. If it feels too firm, adding a topper can be an easy and effective solution to help you sleep your best. Of course, we don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't heard back from us yet, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: David's no longer sleepy
Verified Purchase:Yes
I'd been a bit reserved about what to expect with a mattress of this unique quality. It has far exceeded my tentative expectations and is really quite comfortable!
Written by a customer while visiting Tuft & Needle
Posted by: Mattchu
Gender:Male
Verified Purchase:Yes
Most comfortable bed I've ever slept on, after a month my tailbone and back pain have disappeared
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle