Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Just joan
from Wisconsin
Gender:Female
Verified Purchase:Yes
Very comfortable!!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Amber B
Gender:Female
Verified Purchase:Yes
My husband and I have a tempur pedic bed that cost a fortune. Then we bought our son the bed from you guys and I’m amazed by the comfort. It is everyone in our houses favorite bed. I wish we had one ourselves!
Written by a customer while visiting Tuft & Needle
Posted by: Dr. Law
from GA
Gender:Female
Verified Purchase:Yes
Very nice and customer service outstanding
Written by a customer while visiting Tuft & Needle
Posted by: kaitlynn c
from TX
Gender:Female
Verified Purchase:Yes
its great!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Mk7676
from Virginia
Gender:Male
Verified Purchase:Yes
Not as firm as the last two I purchased.
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, September 19, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that the firmness of the mattress was not to your liking. We did update the feel of the T&N Original in late 2015 to make it a bit softer based on customer feedback. We generally recommend giving the mattress a couple of weeks to allow your body time to adjust to the feel of a new mattress but if you would like to return within the 100-night trial, please reach out to our team at 877-842-2586 or support@tn.com and we'd be glad to help!
Written by a customer while visiting Tuft & Needle
Customer Rating
3
If a sheet of plywood is a 10, I'd consider this mattress a 7.5. Needs a pillow top.
on September 10, 2022
Posted by: Spencer3
Verified Purchase:Yes
I think this should be marketed as "firm"
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , September 19, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that you are finding the mattress too firm. Please feel free to reach out directly to our team at 877-842-2586 or support@tn.com and we'd be more than happy to help troubleshoot any comfort issues.
Written by a customer while visiting Tuft & Needle
Posted by: Kelley78
Verified Purchase:Yes
The ordering and shipping process is streamlined and easy, the mattress is comfortable. However, it smells just terrible. It's been a month since I placed the mattress in the bedroom, and the odor still permeates the room. Contemplating a return.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , September 19, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that you are experiencing a strong smell with your mattress. While it is normal for there to be a slight new product smell upon unboxing the mattress for the first time but it should dissipate fairly quickly. Since you are still struggling with the mattress, please reach out directly to our team at 877-842-2586 or support@tn.com at your earliest convenience and we'd be more than happy to see how we can help.
Written by a customer while visiting Tuft & Needle
Posted by: BBBarbara
Verified Purchase:Yes
It’s a bit less firm than I expected.
Written by a customer while visiting Tuft & Needle