Service was superb. My mattress was delivered to the wrong address (2 blocks away) but before we found it, T&N started the paperwork to get a replacement to me right away.
The mattress itself is very, very nice. Firm but soft and comforting at the same time. I haven't picked up any smell at all from it. I'm looking forward to years of good nights' sleep!
At 65, I have had shoulder pain for years and was sleeping on an old (not sure how old) mattress. The new T & N has eliminated about 95% of that after the first few nights. It's awesome, I wake more rested and I think my dreams are even better.