Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Ehler's Danlos Patient
Verified Purchase:Yes
This is my second purchase of the same T&N mattress, just a different size. I have a genetic condition which causes me muscle and joint pain all the time. Because I do not want to constantly ingest pain relievers, but I do need to try and get some sleep, I was on a quest to find a mattress that would give me enough support while alleviating major pressure points. I was obviously so impressed with my first purchase that I bought a second mattress for another room where I also occasionally sleep.
Written by a customer while visiting Tuft & Needle
Posted by: happy in california
from Davis, CA
Gender:Female
Verified Purchase:Yes
I love my new mattress. Unlike other foam beds I've tried, I didn't sink into this one. It was super supportive and cushy at the same time. As a side, back, and stomach sleeper, its a great bed for me that doesn't arch my back.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: AnnabellALR
from Memphis
Gender:Female
Verified Purchase:Yes
This is my second T&N mattress. I had another high end brand in between my first and second and I hated it. Since sleeping on my new mattress, I am sleeping better and have no pain throughout the night. I have had cervical fusion, so I am very picky about my bed. I love this mattress, it is firm but not hard. It's perfect.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Charles verkist
from Washington
Gender:Male
Verified Purchase:Yes
This mattress would be great for people that like very firm mattress. My wife and I both our backs hurt sleeeping on this mattress. If you’re wanting a firm. Mattress this is the one for you. It is made very well.
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, May 22, 2023
Hi Charles! Thank you for your candid feedback, we're sorry to hear the mattress is a bit too firm for comfort and causes you discomfort. Since we make our mattresses with freshly poured foam, it can take a couple of weeks for the mattress to acclimate to its new home, and you to it. If it feels too firm, adding a topper can be an easy and effective solution to help you sleep your best. Of course, we don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Peppy
Verified Purchase:Yes
It's okay, for the price. For 2 people, you really don't get much space, as the bed tends to melt towards the edges, so you feel like you're falling off.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, May 26, 2023
Hi Peppy! Thank you for your candid feedback, we're sorry to hear the mattress is a bit too soft around the edges. We don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Bren B
from Tennessee
Gender:Female
Verified Purchase:Yes
Love Tuft and Needle mattress! First purchase…very happy! Will be a return buyer!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: DERM
from Ocala FL
Gender:Female
Verified Purchase:Yes
The most amazing mattress and company!!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Dylano
from South Carolina
Gender:Female
Verified Purchase:Yes
This is truly one of the worst mattresses I’ve slept on. It feels empty inside like cardboard and so uncomfortable!! How is this 2k?? Def returning
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, May 14, 2023
Hi Dylan! Thank you for your candid feedback, we're sorry to hear your T&N Original Mattress hasn't held up well over time and is causing you discomfort. We strive to provide quality sleep for years to come and are happy to take a look at what's going on. Feel free to reach out to our Customer Experience Team directly at 877-842-2586 or support@tuftandneedle.com, and we can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle