It is good and I like the matress. I have never experienced a ten for anything. Unlike school grades a range of 0 - 10 puts 5.5 as an average. As such, a 7 is above average, not perfect then nothing is but it is good.
So far the mattress and pillows have been wonderful. They were shipped quickly too. Choosing 9 because I still want to give us a little more time to feel out the comfort level.
I did a lot of research before spending any money on a bed. After reading through the reviews and information presented by Tuft and Needle I made the decision to go with them. And boy was it one of the best choices I have made when buying a product!!