Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,789 Reviews)
Rating breakdown 25,789 reviews
5 Stars
18,384
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,156 out of
3,564)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Customer Rating
1
Don’t buy this mattress
on February 6, 2022
Posted by: Sb28
from New York
Gender:Female
Mattresses are supposed to last a long time. Especially at these prices. We’ve have this mattress for about 3 years now and I cannot tell you the intense back pain it has given my husband and I. At first we loved it! But over time it’s gotten so bad it’s hard for us to get out of bed and we are 31! When we go on vacation or sleep at other homes for a few days we are miraculously fine then when we sleep at home the low back pain comes back. Don’t make the same mistake we did. Hopefully we can save to get a higher quality product soon.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, February 7, 2022
Hi there! Thank you for taking the time to provide your feedback regarding our T&N Original mattress. We're sorry to hear that you are not sleeping well on your mattress. Our mattresses come with a 10-year limited warranty that covers andy sagging or indentation over 3/4 of an inch as well as any manufacturing defects. Feel free to reach out to our team at 877-842-2586 or support@tn.com and we'd be more than happy to help troubleshoot any comfort issues.
Written by a customer while visiting Tuft & Needle
Posted by: davJze
from Tennessee
Gender:Male
Verified Purchase:Yes
I have the original model and it is totally different from the new one. You made the new one too soft, it's an inch thinner, and you more than doubled the price. These are all reasons why I donated my mattress and got my money back.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, April 5, 2022
Hi there! Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with your mattress purchase. Based on customer feedback we did make the mattress a bit softer in late 2015. That being said, while we would deem anything within 1 inch of the specified dimensions to be in spec, the mattress should still measure at 10 inches. We know you have already donated your mattress but feel free to reach back out to our team if you have any other feedback or questions. We're always happy to help.
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Not So Great After A Few Years
on June 7, 2022
Posted by: ccombs
from Nashville, TN
Gender:Male
I have owned this mattress for 4 years now. The first year was great. No issues to speak of. The next year I started noticing some issues and the last 2 years have been absolutely terrible. I wake up so tired and sore every day and can hardly get out of bed. Luckily I spend a good amount of time away from home and sleep in hotels. I seriously sleep 10x better in random hotel beds than I do in this thing. After 4 years it no longer supports me, I feel my hips just get swallowed by the mattress, the edge support is terrible, and it is SO DANG HOT! My wife and I learned our lesson, so we are moving on to a household name mattress. We cannot wait for this thing to be out of our house.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , June 9, 2022
Hi there! Thank you for taking the time to provide your candid feedback regarding your mattress. We're sorry to hear that you are no longer getting a great night's sleep. While it is normal for a mattress to break in over time with continual use, our mattresses come with a 10-year limited warranty that covers any indentation or sagging over 3/4 of an inch. If you would like to explore your options through the warranty, we would be more than happy to help. Just reach out directly to our team at 877-842-2586 or support@tn.com.
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Awful
on July 7, 2022
Posted by: Ramo
from Anaheim
Gender:Male
I now have had this mattress a little over a year now and I have to say it’s awful. I suffer with more back pain now then I ever have on even my old 200 dollar spring mattress I had for 15 years. It seemed good at first but after like a month it was bad. Some nights I have to go sleep on the couch cuz I wake up with such bad lower back stiffness and pain. Would not recommend this in any way.
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, July 7, 2022
Hi there! Thank you for taking the time to provide your candid feedback. We're sorry to hear that you haven't been sleeping well on your mattress as of late. Even though you are passed the 100-night trial, our team is always happy to help troubleshoot any comfort issues. Please feel free to reach out directly to our team at 877-842-2586 or support@tn.com and we'd be glad to see if we can help!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Only lasts a year.
on September 4, 2022
Posted by: AMed726
from Wyoming
For the first year; this was a great bed. Then it lost any ability to support my body. I tried turning the bed, flipping it, but to no avail. Don’t buy this bed! Spend your money on something that will last.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , September 5, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that you have not been sleeping comfortably on your mattress. While we recommend rotating the mattress every 3-6 months, the mattress is not intended to be flipped as there is a designated top and bottom. The mattress comes with a 10-year limited warranty covering any sagging or indentation over 3/4 of an inch. Please feel free to reach out to our team at 877-842-2586 or support@tn.com and we'd be more than happy to help troubleshoot your comfort issues.
Written by a customer while visiting Tuft & Needle
Posted by: A. Dallas
from Idaho
Gender:Female
Verified Purchase:Yes
We slept on a Tuft and Needle mattress at our friends home in California when we visited them. It was so nice that we ordered one as soon as we got home. This was our second purchase. We bought this for our guest room because our old friends from California were now coming to visit us!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Back problems or recent surgery, this is the mattress for you!
on January 25, 2023
Posted by: Rebeckifay
Gender:Female
Verified Purchase:Yes
I bought this mattress for my father who just has lung surgery and had difficulty sleeping. Tuft and Needle absolutely helped, the mattress has great firm support but also quite soft and conforms to the body. We also have this mattress and after 6 years the mattress is as good as it was on day one!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: ds132
Verified Purchase:Yes
its moldy already!!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, July 31, 2023
Hi there! We're sorry to hear your T&N Original Mattress has mold. We strive to provide quality sleep for years to come, and are more than willing to help! We back our mattresses with both our 10-year limited warranty & 100-Night Sleep Trial, so please feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle