Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Customer Rating
5
Happy with our mattress
on August 24, 2022
Posted by: sidesleepr
Gender:Female
We were told we would find this mattress too firm for side sleeping, but three years in we are still happy with our purchase. My only complaint is that I've found all my sheets to be too loose since this is a relatively thin mattress. I suppose I could add a topper, but have been hesitant to do so since we like the firmness of the mattress.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Kkbm
from McLean, VA
Gender:Female
Verified Purchase:Yes
It’s so comfortable and firm. We love it
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Alex Z.
from Los Angeles, CA
Gender:Female
Verified Purchase:Yes
I did a lot of research about which mattress in a box I should get. I finally decided to go with Tuft & Needle and I am so happy I did. It is unbelievably comfortable! Absolutely no complaints here. I have been recommending it to all my friends and family.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: C.C.C.
Verified Purchase:Yes
Easy to order. Comfortable. Worth it.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Kelley78
Verified Purchase:Yes
The ordering and shipping process is streamlined and easy, the mattress is comfortable. However, it smells just terrible. It's been a month since I placed the mattress in the bedroom, and the odor still permeates the room. Contemplating a return.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , September 19, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that you are experiencing a strong smell with your mattress. While it is normal for there to be a slight new product smell upon unboxing the mattress for the first time but it should dissipate fairly quickly. Since you are still struggling with the mattress, please reach out directly to our team at 877-842-2586 or support@tn.com at your earliest convenience and we'd be more than happy to see how we can help.
Written by a customer while visiting Tuft & Needle
Posted by: Amber B
Gender:Female
Verified Purchase:Yes
My husband and I have a tempur pedic bed that cost a fortune. Then we bought our son the bed from you guys and I’m amazed by the comfort. It is everyone in our houses favorite bed. I wish we had one ourselves!
Written by a customer while visiting Tuft & Needle
Posted by: DC in Seattle
Verified Purchase:Yes
Fantastic! First time I bought a mattress online ‘sight unseen’, but had read and heard so many good things about the T&N Original….and they’re all true!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: JMadeleine
from Sacramento, CA
Gender:Female
Verified Purchase:Yes
This is my second mattress from Tuft and Needle. Fast delivery, easy set up, and great sleep.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle