Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Julie in Oregon
from Portland Oregon
Gender:Female
Verified Purchase:Yes
Very comfortable and easy to get up two flights of stairs
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Ciara Grey
Gender:Female
Verified Purchase:Yes
Just as comfortable as my 5 year old Tuft & Needle twin bed! That tells you all you need to know about the quality of these matresses. I won't sleep on anything else.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: A. Dallas
from Idaho
Gender:Female
Verified Purchase:Yes
We slept on a Tuft and Needle mattress at our friends home in California when we visited them. It was so nice that we ordered one as soon as we got home. This was our second purchase. We bought this for our guest room because our old friends from California were now coming to visit us!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Karen Sleeping well
Verified Purchase:Yes
Another great night sleep. Our family had 4 mattresses already so my daughter wanted one too. She loves it
Written by a customer while visiting Tuft & Needle
Posted by: EIGNA
from California
Gender:Female
Verified Purchase:Yes
I used to be a huge fan of Tuft & Needle mattresses. I have 4 of them in my house. But the one I got recently has changed! It’s way too soft, the edges are too round, and it’s uncomfortable to lie down or sit on.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, October 18, 2022
Hi there! Thank you for sharing your story with us and we are so sorry to hear that the mattress wasn't a good fit. We have changed the Original Mattress to be a touch softer than previous years which may help to explain the discrepancy. Keep in mind we do offer a Warranty as well as a 100-Night Sleep Trial which you can lean on if you think the mattress itself is not performing as it should, or simply want to return. Again, we appreciate your candor and apologize for any inconvenience this may cause! Feel free to reach out to 877-842-2586 or support@tn.com with any other questions or concerns you may have. We've got your back!
Written by a customer while visiting Tuft & Needle
Posted by: Erik H.
from Bay City, Michigan
Gender:Male
Verified Purchase:Yes
Happy with the purchase!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: LeeG
from Las Vegas, NV
Gender:Male
Verified Purchase:Yes
It took exactly one night to adjust to this mattress. I have had back pains from all previous mattresses I’ve owned but not this one. I discovered this mattress while on vacation at a BnB that we stayed at. I took the sheets off to see the make. For the four weeks I slept on this bed, I couldn’t believe the support and comfort allowing me to wake up without back pain and totally rested and refreshed. Upon returning home, I ordered it online and received it ahead of schedule. It has been an amazing experience for the months I have owned it. The best part, no change in shape and firmness. This is total value for your money.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: J.DuMont
from Connecticut
Gender:Male
Verified Purchase:Yes
This is the second mattress I've gotten for my family. Very pleased
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle