Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: HappyOne
from Okanogan, Washington
Gender:Female
Verified Purchase:Yes
This our second purchase of this great mattress (the first one is on an island in Alaska and was enjoyed for 5 years....it was easier to just buy a new one for our move to Washington). We discovered T&N online and had many of the same issues with purchasing a new mattress that the founders had in their search. (SO glad they took matters into their own hands.) Living on a remote island in Alaska makes the search just that much more difficult. Thanks to T&N's outstanding guarantee, there was very little risk and we're so very glad we took a chance.
This mattress is the perfect blend of firm comfort for us. It is supportive, but has a luxurious padded covering for comfort. An added bonus is that movement from one of us does not disturb the other from sleep. (This will become more important to you as you age...trust me!)
My husband and I are in our mid-50s, just under 6' and 220 lbs. and 180 lbs. respectively who primarily sleep on our sides. We are moderately active and, thankfully, do not have any true health issues. With other mattresses over the years, however, we have struggled with restless sleep and sore backs. We wanted more from our money and were thrilled to find that the T&N Original was still available. (I am sure the other models are wonderful, but why mess with perfection?)
Thanks to T&N we still have money in our pocket, the reassurance of a solid warranty and solid sleep each night! We are beyond grateful!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Thep T
from Austin, TX
Gender:Male
Verified Purchase:Yes
After trying several high-dollar mattresses, we went back with what we knew worked for us - T&N Original
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
It feels like I am sleeping atop a cloud, not embedded in a mushy swamp
on January 3, 2023
Posted by: belefeve
from Philadelphia, PA
Gender:Male
Verified Purchase:Yes
I look forward to getting into bed every night. I was a firm mattress adherent for decades. Trying this mattress was a revolutionary change in my bedding preference.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Tired Mom
from Illinois
Gender:Female
Verified Purchase:Yes
Shipped very quickly, and the mattress was as described. It expanded right away once we unrolled it and cut the plastic. Did not notice any strong smells. Upgraded to a King from a queen size bed, and we're very happy with our T&N Mattress.
This mattress is definitely on the firm side, but we like that. Very happy with our purchase.
This mattress is definitely on the firm side, but we like that. Very happy with our purchase.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: JZJZ
Verified Purchase:Yes
The original is not the original. It is way too soft. Disappointed. The original from a year ago was perfect. This one sucks.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, April 19, 2023
Hi JZ! Thank you for your candid insight and feedback. We're sorry to hear that your new Original Mattress isn't everything you had hoped for. We don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can try to assist you from there!
Written by a customer while visiting Tuft & Needle
Posted by: Early T&N Customer
from metro Phoenix AZ
Gender:Male
Verified Purchase:Yes
We bought a T&N early when the T&N showroom was on Grand Avenue in Phoenix. We knew someone that needed a mattress so decided to buy a new one for ourselves and give our old one away, which was still in great condition. The comfort of the new one seems better than the original.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: KMT314
Gender:Female
Verified Purchase:Yes
I'm 5'5 and 135 lbs, mostly side sleeper, occasional stomach and back sleeper. This mattress is soooooo comfortable to sleep on. No more back or neck pain, and it's soft and molds to your body while still being firm enough to not just sink. I can sit on the edges of the bed fine too. There was no smell when i opened it, and im sensitive to smells. It also fully expanded in less than an hour. love this mattress!! My dog loves it too lol.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Eugen
from New Mexico
Gender:Male
Verified Purchase:Yes
Awesome company that went the extra mile to make sure our bed was what we expected
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle