Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Customer Rating
5
3 years later and still love it
on February 16, 2021
Posted by: LaurenRH
from Atlanta, GA
Gender:Female
I bought a king size mattress 3 years ago and we still love it. I prefer a firm mattress because it feels better on my joints - mainly hips and knees. (I'm in my mid-thirties and the joint pain started when I was pregnant with my first.) We had a traditional memory foam 5+ years ago and it slept so hot. This mattress sleeps cool. We loved Tuft & Needle so much that we ended up buying two sheet sets and two king size pillows. Today I bought a twin bed for my toddler.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: KimL
Gender:Female
Verified Purchase:Yes
This is the most comfortable bed! It’s our second one and will be our only mattress going forward. Get the topper for even more comfort.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Secondtimebuyer
from Greenville, SC
Gender:Male
Verified Purchase:Yes
This is our second tuft and needle mattress. Upgraded to the king but it is a little thinner than the queen we got a few years back, roughly 1/2" to 3/4" shorter and sheets are not fitting as tightly. Otherwise great experience, fast shipping and loved the first so much we didn't even consider switching brands.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
4
Great Company bed is very firm
on June 19, 2021
Posted by: Amb173
from CT
Gender:Female
I have been sleeping on the original mattress for about 7 months my best friend has a Tuft & Needle and she loves her bed so I purchased one after researching. This bed is way too firm almost like sleeping on a stiff board I wake up in pain every morning, lower back pain that I have never had in my life, I am 165lbs and I am starting to dread sleeping in the bed and thinking maybe I should of bought the mint. I did try the Tuft mattress topper but it did nothing, I currently have a more plush topper on the way hoping that works out or else I am buying a new bed. Despite hating the mattress, Tuft & Needle is a great company and has been very helpful.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Highly Recommended
on November 18, 2021
Posted by: Aaron B
from Austin, TX
Gender:Male
My wife and I are on year 8 of owning our T&N King. We also have a dog and a cat that regularly sneak onto the bed. I am happy to report we have ZERO complaints. This was the first major investment we made together and it will continue to pay off seemingly forever! Your future self will thank you for making this decision.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Worth your money & your back will love you for it
on December 2, 2021
Posted by: S Kaur
from AZ
Gender:Female
Verified Purchase:Yes
Excellent comfort. I bought the Hybrid the first time. But slept in a boutique hotel on the original & the original is the BOMB. If you don't want a sink in mattress but want to experience comfort, this is your mattress.
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Don’t buy this mattress
on February 6, 2022
Posted by: Sb28
from New York
Gender:Female
Mattresses are supposed to last a long time. Especially at these prices. We’ve have this mattress for about 3 years now and I cannot tell you the intense back pain it has given my husband and I. At first we loved it! But over time it’s gotten so bad it’s hard for us to get out of bed and we are 31! When we go on vacation or sleep at other homes for a few days we are miraculously fine then when we sleep at home the low back pain comes back. Don’t make the same mistake we did. Hopefully we can save to get a higher quality product soon.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, February 7, 2022
Hi there! Thank you for taking the time to provide your feedback regarding our T&N Original mattress. We're sorry to hear that you are not sleeping well on your mattress. Our mattresses come with a 10-year limited warranty that covers andy sagging or indentation over 3/4 of an inch as well as any manufacturing defects. Feel free to reach out to our team at 877-842-2586 or support@tn.com and we'd be more than happy to help troubleshoot any comfort issues.
Written by a customer while visiting Tuft & Needle
Posted by: davJze
from Tennessee
Gender:Male
Verified Purchase:Yes
I have the original model and it is totally different from the new one. You made the new one too soft, it's an inch thinner, and you more than doubled the price. These are all reasons why I donated my mattress and got my money back.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, April 5, 2022
Hi there! Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with your mattress purchase. Based on customer feedback we did make the mattress a bit softer in late 2015. That being said, while we would deem anything within 1 inch of the specified dimensions to be in spec, the mattress should still measure at 10 inches. We know you have already donated your mattress but feel free to reach back out to our team if you have any other feedback or questions. We're always happy to help.
Written by a customer while visiting Tuft & Needle