Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Hallie E.
Verified Purchase:Yes
This is our second T&N mattress and we LOVE it! We honestly will never purchase anything else :)
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: R.E.
from New York, NY
Gender:Female
Verified Purchase:Yes
Beautiful mattress but too soft for me
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, April 19, 2023
Hi there! Thank you for your feedback. We're sorry to hear that your new T&N Original Mattress is a touch too soft for comfort. It can take up to a couple of weeks for the foam to acclimate to its new home and we hope it has gotten better over time. Of course, we don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can better assist you from there!
Written by a customer while visiting Tuft & Needle
Posted by: Bjgsul
Gender:Female
Verified Purchase:Yes
I had the best sleep in months the first night on my new mattress & weeks later it continues. I am really truly thrilled. It has improved my life. Also Tuft & Needle is available, professional and responsive. Wonderful company - Wonderful mattress!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: LeeMarie
from Northern New Jersey
Gender:Female
Verified Purchase:Yes
Super comfortable and easy to unroll
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: No legs for now
from Portland, or
Gender:Male
Verified Purchase:Yes
I broke both of my legs
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: VictoriaV
Gender:Female
Verified Purchase:Yes
T&N mattresses are the best. Great value, great customer service and amazing quality
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: SDAK
from MD
Gender:Male
Verified Purchase:Yes
The bed looks good and heavy but it is not comfortable. Started getting backpain and shoulder pain.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, April 19, 2023
Hi there! Thank you for your candid insight and feedback. We're sorry to hear that your new T&N Original Mattress is causing you discomfort. It can take up to a couple of weeks for the foam to acclimate to its new home and we hope it has gotten better over time. Of course, we don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can better assist you from there!
Written by a customer while visiting Tuft & Needle
Posted by: Andy123
Verified Purchase:Yes
Bed is too soft for me and particular. I think this is a good bed for the right person, but unfortunately not me. The customer service was awesome and the company seems like a solid company based on my interactions with their associates. If they come up with a firmer bed, a 7/10 on firmness or higher, I would definitely consider looking at it.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , April 19, 2023
Hi Andy! Thank you for your candid insight and feedback on our mattresses. We're sorry to hear that your new T&N Original Mattress wasn't everything you had hoped for. Sounds like you were able to reach out to our Customer Experience Team and process a return, but feel free to reach out if you have any other questions or concerns moving forward. We've got your back!
Written by a customer while visiting Tuft & Needle