Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Who cares
Verified Purchase:Yes
Right now I wake up frequently so not super impressed. Delivery and customer service has been noteworthy.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , May 17, 2021
Hi there! Thank you for providing your feedback. We're sorry to hear that you are not sleeping well on the mattress. There is generally about a 2-week break-in period with the mattress. We are always happy to help troubleshoot comfort issues. The mattress also comes with a 100-night trial. If you would like to troubleshoot any issues or return the mattress, please reach out to us directly at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Nyc76
Verified Purchase:Yes
Beautiful design and wood choice!
Written by a customer while visiting Tuft & Needle
Posted by: thisnamethingisdumb
Verified Purchase:Yes
Supportive and soft, I have trouble getting out of bed in the morning because I don't want to leave!
Written by a customer while visiting Tuft & Needle
Posted by: gmrascon84
from El Paso, Tx
Gender:Male
Verified Purchase:Yes
Super comfy! I sleep so comfortable on either side, high recommended!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Ashley H.
from Fort Lauderdale, FL
Gender:Female
Verified Purchase:Yes
Amazing! Everything I needed. I sleep better, wake up less often and without neck or lower back pain.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Sasdog
from Florida
Gender:Female
Verified Purchase:Yes
Comfy! Softer than expected . Mint is firmer. But still recommend !
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Don’t waste your money
on September 25, 2021
Posted by: Colorado719
from Leadville Colorado
Gender:Female
Bought a year ago hoping it would help my back! For the price I spent it’s not worth it! I wish I would have saved my money and bought something else! Most uncomfortable bed I’ve had!
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, September 27, 2021
Hi there, thank you for taking the time to share your thoughts. We’re sorry to hear you’re disappointed with your purchase. Quality is very important to our company and we'd love to hear from you directly, so we can explore potential solutions. Please reach out to us at support@tn.com or 877-842-2586 at your earliest convenience.
Written by a customer while visiting Tuft & Needle
Posted by: Disappoint
from Ohio
Gender:Female
Verified Purchase:Yes
We are actually pretty disappointed. We bought a Tuft & Needle mattress maybe 7 or 8 years ago and loved loved it. We told everyone to buy one. It is firm but comforting, takes pressure off the right places and you can't feel your partner roll around. We decided it was time to buy a new one and throw our current one in the guest room. This new mattress is not the same at all. It is much softer and completely sinks in at the heavier upper body and puts you at an uneven lying position and I hit the bed frame when I try to get out of it. Unfortunately the new mattress ended up in the guest room and we kept the old one we love. Whatever changes have been made to the original mattress are not for the better in my opinion.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, October 6, 2021
Hi there. Thank you for your review. We're sorry to hear you're unhappy with your purchase but want to remind you that all T&N mattresses sold through authorized retailers come with a 10-year limited warranty. Please reach out to support@tn.com or 877-842-2586, if you would like to pursue a warranty claim or otherwise troubleshoot.
Written by a customer while visiting Tuft & Needle