Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Mike D.
Verified Purchase:Yes
I only buy T&N mattresses. We bought the twin for a foreign exchange student to sleep on. 100% satisfied.
Written by a customer while visiting Tuft & Needle
Customer Rating
5
still great after 7 years
on January 14, 2023
Posted by: C. H. C.
from KNOXVILLE, TENNESSEE
I have suffered through cancer, fibromyalgia and severe neuropathy and my best time of day is on my T&N mattress. I am 64 years old and this mattress has seen me through the worst of my times, and it has been my best comfort and is still. Keep up the good work T&N I personally thank you for being there for everyone who appreciates the best quality in life.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: RMLS
Verified Purchase:Yes
We purchased this mattress for our 98 year old Mom to use on a hospital bed. She absolutely LOVED it!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Emily W
Verified Purchase:Yes
Love my T&N mattresses. I now have them in 5 out of 5 of my bedrooms :)
Written by a customer while visiting Tuft & Needle
Posted by: Shawn D
from Atlanta
Gender:Male
Verified Purchase:Yes
The mattress is much softer and less substantial than I was expecting. When I lie on the mattress I can feel the slats of the bed frame.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, April 20, 2023
Hi Shawn! Thank you for taking the time to share your experience with your T&N Original Mattress, we strive for our mattresses to provide quality sleep for years to come and apologize for any inconvenience this may have caused. We do back our mattresses with a 10-year limited warranty and our team would be happy to guide you through that process if you feel this is an issue with this particular mattress. Alternatively, you don't have to feel stuck with something you don't love. If you are within your 100-Night Sleep Trial, you can always reach out to us at 877-842-2586 or support@tuftandneedle.com and we can guide you from there. We hope this was insightful, but let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Influencer
Gender:Female
Verified Purchase:Yes
Loved the mattress. It is everything they described, however it was too hard on my hips so I had to give it away. I am a 115 lb. side sleeper. The cancellation process was seamless. They were so helpful throughout. I highly recommend this company and their quality mattresses.
Written by a customer while visiting Tuft & Needle
Posted by: Becs
from Chicago
Gender:Female
Verified Purchase:Yes
It’s a great medium firm mattress that absorbs the weight transfer when I or my partner get out of bed early. I barely feel a thing. We are both side sleepers and found the edges sturdy.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Cave Creek
Verified Purchase:Yes
Item received before stated date: opened up the mattress and it was great. Got even better over the week, just as mentioned in the documentation. Love it still!
Written by a customer while visiting Tuft & Needle