Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Customer Rating
1
Smells really bad
on May 3, 2021
Posted by: John201
3 weeks in and mattress still has an unbearable smell. Even though we've been airing it out with windows open.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, May 5, 2021
Hi there. Thank you for taking the time to leave a review. We're sorry to hear the smell you're experiencing continues to be persistent and strong after allowing it to air out for a week, please let us know. We would be happy to help in any way we can whether that be troubleshooting or a return. Please reach out to support@tn.com or 877-842-2586 and the team will be happy to get you taken care of.
Written by a customer while visiting Tuft & Needle
Posted by: Ernie boy
from NJ
Gender:Male
Verified Purchase:Yes
Sleeping like a baby
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Twiggy
from Milwaukee, Wisconsin
Gender:Female
Verified Purchase:Yes
Very good and comfortable mattress. A little soft but that's not a negative. It just takes getting used to. Just set up a couple days ago and got a better night's sleep than I've had in a while. I'm very happy with this purchase. Would both purchase again and recommend.
Written by a customer while visiting Tuft & Needle
Posted by: Zach L
from California
Gender:Male
Verified Purchase:Yes
I got this product thinking I would return it but I would try it out.
I’ve gotten the best sleep in years
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Marah Rutski
from Baltimore MD
Gender:Female
Verified Purchase:Yes
Awesome
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Amazing mattress!
on May 11, 2021
Posted by: Loona
from Texas
Gender:Female
My husband and I bought our original Queen about a month and a half ago and it’s been a dream! It’s so comfy. It’s definitely very firm to start but over time it gets slightly more plush but it’s still good enough to support you when you sleep. We are both side and back sleepers and it’s perfect for us. It does run a little warm but I fixed that with a cooling topper and the edge support isn’t as firm as I would like it to be but all in all it really is the best mattress I’ve ever had. Definitely worth the money and would buy again!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: T. Mabe
from Ridgewood NJ
Gender:Female
Verified Purchase:Yes
Mattress has been comfortable, cool, and supportive for this side sleeper. The ends (top and bottom) of the mattress could be straighter--the ones on mine are a bit slanted. Otherwise, seems to be a good value.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: CaroleRE
Gender:Female
Verified Purchase:Yes
The mattress is quite comfortable. I wake up mostly ache-free.
Written by a customer while visiting Tuft & Needle