Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Julie C.
from San Antonio
Gender:Female
Verified Purchase:Yes
I've purchased 6 times from.TN and been extremely happy with the simple ordering process, shipping, timely delivery, ease of set up, and most important, the comfort of this mattress night after night and year after year. TN products are budget friendly & quality made. Every person in my home sleeps soundly and comfortably thanks to TN. I recommend TN to anyone who asks.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: AGweko
from New Orleans, LA
Gender:Female
Verified Purchase:Yes
My husband and I have slept on this new bed for a little over a week. The unboxing process was super simple - despite being folded in half and rolled, the mattress immediately gained its proper form without any creases or issues. We slept on it the same night we unpackaged it. The bed feels very soft when you sit or lay on it, but is firm for sleeping. It is extremely comfortable and I would certainly recommend it. We also purchased the antimicrobial cover and would recommend it as an added layer of protection.
Written by a customer while visiting Tuft & Needle
Posted by: Michelle M
from oswego ny
Gender:Female
Verified Purchase:Yes
The mattress was comfortable but the chemical odor was unbearable even after I let it air out for five days. I couldnt handle it and had to give it away. I had a headache and sore throat. I am very pleased with the pillows, they are comfortable
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, April 28, 2021
Hi there. We appreciate you taking the time to share feedback with us and will pass your comments along to our Product and Quality Assurance teams. Our Customer Experience team is happy to help moving forward. Please reach out to support@tn.com or 877-842-2586 if you would like to return or troubleshoot.
Written by a customer while visiting Tuft & Needle
Posted by: MRM1
from Texas
Gender:Female
Verified Purchase:Yes
It’s former than I would like for me, but my son loves it.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Grace S
from TX
Gender:Female
Verified Purchase:Yes
Great packaging
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: James J
from Colorado
Gender:Male
Verified Purchase:Yes
This mattress has changed my life. For years, I woke up with pain in my lower back. After only one night sleeping on a T&N mattress, no more back pain. By far the best mattress I’ve ever slept on and one of the best purchases I’ve ever made.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: John201
Verified Purchase:Yes
3 weeks in and still an unbearable smell. Legally non-toxic today, but I get headaches from the polyurethane chemical smell. Can’t be good.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Smells really bad
on May 3, 2021
Posted by: John201
3 weeks in and mattress still has an unbearable smell. Even though we've been airing it out with windows open.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, May 5, 2021
Hi there. Thank you for taking the time to leave a review. We're sorry to hear the smell you're experiencing continues to be persistent and strong after allowing it to air out for a week, please let us know. We would be happy to help in any way we can whether that be troubleshooting or a return. Please reach out to support@tn.com or 877-842-2586 and the team will be happy to get you taken care of.
Written by a customer while visiting Tuft & Needle