Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Theresa M
Gender:Female
Verified Purchase:Yes
Best sleep in years! Sensation like a zero gravity chair, but on memory foam and firm! It's confusing how amazing this mattress is. If you're on the fence, jump off and buy this mattress. They have a guarantee so you can only win.
Written by a customer while visiting Tuft & Needle
Posted by: wyldfire88
Gender:Female
Verified Purchase:Yes
My husband slept on one of these during a work stay and ranted and raved about how well he slept. So, we went out on a limb in purchasing this mattress. So far, it's extremely comfortable and I don't wake up in pain from a spring mattress and I sleep way better. We've only had it for about a month now so I'm hoping it will maintain its comfort and shape for many years.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Charanjeev Kapoor
from CT
Gender:Male
Verified Purchase:Yes
Well made high quality product but too soft and squishy. Also gets hot at night due to heat trapping..Still trying to adapt to the ‘lack’ of firmness..
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, April 24, 2023
Hi Charanjeev! Thank you for your insight, we're sorry to hear the mattress is a bit too soft and hot for comfort. Since we make our mattresses with freshly poured foam, it can take a couple of weeks for the mattress to acclimate to its new home, and you to it. Of course, we don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Hannah in New Orleans
Verified Purchase:Yes
I’ve been hunting for the perfect mattress and this is definitely the most comfortable one I’ve slept on. I just wish it didn’t smell so strongly of chemicals. It’s still off gassing 2.5 weeks after I opened the package. It doesn’t feel good to breathe that in all night long.
Written by a customer while visiting Tuft & Needle
Posted by: CrLK
from MD
Gender:Male
Verified Purchase:Yes
Great mattress at an affordable price
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
feels great in the very beginning then increasing pain every morning
on January 22, 2023
Posted by: Food
from Chicago
Gender:Female
We were happy in the beginning only for about 4 years then we started experiencing bad and neck back pains waking up every morning. My husband and I are not large people, and this mattress has not held up at all. We didn't bother to deal with finding another mattress during the pandemic. We are so disappointed, we wake up after terrible nights sleep in pain on the same spot no matter how we rotate the mattress, we are going to get rid of this mattress and it's a shame.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, April 24, 2023
Hi there! Thank you for your candid feedback, we're sorry to hear your T&N Original Mattress hasn't withstood the test of time and is causing you both discomfort. We strive to provide quality sleep for years to come and are happy to assist however we can. We back all of our mattresses with a 10-year limited warranty, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team would be more than willing to help! Thanks again for sharing your experience, we hope to hear from you soon. Let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Is the Original really the Original?
on January 21, 2023
Posted by: Jfreebird4
from Dallas
Gender:Male
I bought the original queen size T&N about 5 years ago and loved it. Recently I upgraded to a king bed and wanted to keep the mattress the same, so I bought the Original a king size mattress. However, unfortunately this mattress is so way more firm than the Original queen that I got 5 years go. It’s so firm that I am contemplating having to put some sort of soft mattress topper on the king mattress to make it even sleep-able. Is the “Original” really the Original?
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, April 21, 2023
Hi there! Thank you for your candid insight. We're sorry to hear that your new T&N Original Mattress is causing you discomfort, but it is certainly the same mattress you purchased previously. It can take up to a couple of weeks for the foam to acclimate to its new home and we hope it has gotten better over time. Adding a topper can also be a quick and effective solution if you find the mattress too firm. Of course, we don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can better assist you from there!
Written by a customer while visiting Tuft & Needle
Posted by: NLB CT
from CT
Verified Purchase:Yes
So happy with our new king bed. It replaced a queen T & N so it was an easy purchase. Old queen is still in perfect condition and now in guest room. Mattresses never sag and always maintain their perfect firmness. Have purchased for our children as well and no complaints at all.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle