Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Customer Rating
3
I like a lot about it, just too soft.
on February 9, 2023
Posted by: g_KATE
from Seattle WA
My husband & I bought this mattress several months ago to replace a previous foam mattress which was quite firm. The experience of unboxing it was encouraging; it fluffed right up within a few hours of unrolling without any chemical smells. I immediately found it to be very soft, however, I wouldn't categorize this as a firm foam mattress whatsoever. I've slept on a wide variety of (pretty crappy) mattresses without issue but this one gave me some pretty uncomfortable backaches. Unfortunately, we're sending it back. Customer service has been very helpful, so I'd encourage anyone who is on the fence to give it a try. The price point is great, and we enjoy that it is GREENGUARD Gold & without any fiberglass or dangerous fireproofing chemicals.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, April 26, 2023
HI Kate! Thank you for sharing your experience and feedback with us, we're sorry to hear your new T&N Original Mattress wasn't a good fit. We're glad that all went well with unboxing and introducing the mattress into your home, but sorry that the mattress didn't provide the comfort you had hoped. It sounds like you were able to proceed with a return through our Customer Experience Team, and we value the feedback you've presented. Feel free to reach back out with any other questions or concerns you may have. We're happy to help!
Written by a customer while visiting Tuft & Needle
Posted by: ChristieAnn
Gender:Female
Verified Purchase:Yes
This mattress is firm yet so soft and comfortable. Buy it!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: KC Retired
from Kansas City, MO
Gender:Male
Verified Purchase:Yes
I purchased the new mattress for my wife after visiting my daughter and us sleeping on her new mattress. Wonderful that it was cool when I slept in it. So good that I ordered another one soon after.
Now we have two, one original and the other a little firmer.
Now we have two, one original and the other a little firmer.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: T.D.
from Pheonix, AZ
Gender:Male
Verified Purchase:Yes
Love it so much I bought a total of 6. Love it
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: cmarie
Verified Purchase:Yes
We got a Casper mattress for our master bedroom and a Tuft & Needle Original for our guest bedroom. We randomly slept in the guest bedroom one night just to see what the T&N mattress was like before my parents came to stay with us and the next day, we ordered another T&N Original for our master and returned the Casper 😂 Needless to say, we’re obsessed.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Whitn00
from St. George, UT
Gender:Female
Verified Purchase:Yes
I’m a return customer. I don’t think I’ll ever buy a different mattress. The only reason I bought a new one now is because I was downsizing to a smaller room. I still love it.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Kellogg
from Orange ma
Gender:Female
Verified Purchase:Yes
I am so happy with my new mattress ! I was a little worried because I’d never gotten a mattress in a box but the whole process was super easy a fun to watch it decompress. It’s true that it gets better with each nite , and not only am I sleeping more soundly but even the dogs and my cat are sleeping in!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Skibum
Gender:Female
Verified Purchase:Yes
I have back and hip issues my old mattress I’d have to be turning side to side every hour. Now with the new mattress staying on my one side all night, no pressure points
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle