Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: LSNerd
from Kansas City
Gender:Male
Verified Purchase:Yes
After having one for over three years I am replacing all of my mattresses !!! We have not had a bad nights sleep because of the mattress. Even guests have commented on how comfortable the bed is.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Shepmama3
Verified Purchase:Yes
These mattresses are fabulous. We have replaced all our coil mattresses with these babies. Love them!
Written by a customer while visiting Tuft & Needle
Posted by: Mikayla Anewalt
Verified Purchase:Yes
Pretty average for a boxed mattress. I had to use a gel topper to make it less firm, but I do have back pain and will be returning for something more high quality.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, March 29, 2021
Hi there. Thanks for sharing candid feedback about your experience so far. We're sorry to hear the mattress is too firm for you and will pass your comments along to our Product Team. If you would like to troubleshoot or need help with a return per the 100-Night Sleep Trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Andrew Bell
from Illinois
Gender:Female
Verified Purchase:Yes
It’s a little on the firm side for my personal preference. I like very soft beds. Buts it’s very supportive and doesn’t hurt my hips or shoulders. We got a mint for our master bedroom and I like it even better.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Brian Sorensen
from Tempe, AZ
Gender:Male
Verified Purchase:Yes
Very happy. Great delivery, easy setup. Exactly as advertised.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: JimL
from Upstate NY
Gender:Male
Verified Purchase:Yes
We wanted to love our new Tuft & Needle mattress... but both my wife (115 lbs) and I (130 lbs) are finding it to be too firm. I wake up several times during the night and my shoulders are sore. I can't sleep on my back at all because it's too uncomfortable. My wife says she awakens with sore hips.
We previously had a Select Comfort adjustable mattress. I am writing this review after two weeks of sleeping on our new mattress. It's been suggested that it can take up to 30 days for your body to adjust to the new mattress, so... maybe it will feel more comfortable two weeks from now.
Frankly, we were hoping it would feel more comfortable right from the start.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Customer Rating
2
I thought this would be better, the reviews made me think so.
on April 4, 2021
Posted by: Tracy G.
Verified Purchase:Yes
Didn't expand fully, a corner is messed up :( Now I am stuck with an expensive mattress that does not fill out the frame or even fill out the Tuft & Needle mattress pad cover I also bought.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, April 6, 2021
Hi there. Thanks for your review. We're sorry to hear you're unhappy with your purchase but want to remind you that all T&N mattresses sold through authorized retailers come with a 10-year limited warranty. Please reach out to support@tn.com or 877-842-2586, if you would like to pursue a warranty claim or otherwise troubleshoot.
Written by a customer while visiting Tuft & Needle
Posted by: Josh9
Gender:Male
Verified Purchase:Yes
Wish I had better results. Into week two, my wife and I are both feeling back pain...the reason we got this mattress was to lessen that, it has increased. I contacted support after day 3, they told me to give it a couple weeks. Clearly I need to reach back out to them. Their support was incredibly nice and helpful, BTW.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, April 6, 2021
Hi there. Thanks for sharing candid feedback about your experience so far. We're sorry to hear you are struggling to get comfortable on the new mattress. If you would like to troubleshoot or need help with a return per the 100-Night Sleep Trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle