Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Lauren N.
Verified Purchase:Yes
Love this mattress so far! So great for side sleeping, feels like a cloud!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
4
Comfy, not too hot, but slight smell lingers.
on February 28, 2023
Posted by: Messy
Verified Purchase:Yes
I love the mattress - almost perfect. It has softness on top with a firm underlayment. I sleep in basically any weird position other than on my back and I find it to be great. The only thing I don't love is that it is still holding onto its smell. It seems like it is probably very mild, but I'm sensitive to those things, and the odor latches onto my bedding still after each wash and also latches onto any clothes I might have left on my bed for a period of time.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Odiya
Verified Purchase:Yes
Unfortunately, after purchasing two Tuft and Needle mattresses in the past, this latest one is terrible! It feels like a cheap piece of foam covered with cloth with no support whatsoever. It’s so much lighter in weight than my others I couldn’t believe it was made by the same company. I will be returning this.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, June 2, 2023
Hi Odiya! Thank you for your candid feedback, we're sorry to hear your T&N Original Mattress seems to have no support, and appreciate you providing those photos. We strive to provide quality sleep for years to come and back our products with a 100-Night Sleep Trial as well as a 10-year limited warranty. Feel free to reach out to our Customer Experience Team directly at 877-842-2586 or support@tuftandneedle.com, if you haven't already, and we can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Anthony p
Gender:Male
Verified Purchase:Yes
Bought because we loved the original but much softer feel than original was not a good fit for us. Return was easy though and great customer service.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, June 2, 2023
Hi there Anthony! Thank you for sharing your experience with your T&N Original Mattress. We're sorry to hear that it wasn't as comfortable or firm as you remember and appreciate your candor. With that said, it sounds like you were able to complete a return with our Customer Experience Team and we're glad you weren't stuck with something you didn't love. Thank you again for your honest feedback and please let us know if we can assist moving forward! We've got your back!
Written by a customer while visiting Tuft & Needle
Posted by: KC Retired
Gender:Male
Verified Purchase:Yes
Our 2nd purchase after purchasing one in January. Great feeling mattress. Cool compared to our old mattress. I highly recommend this brand of mattress. Very easy to install and a pure delight to watch it expand on the bed frame.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Kim K
from Michigan
Gender:Female
Verified Purchase:Yes
The original mattress was described as the firmest so I was expecting some level of firmness. It is still quite soft and it is not supportive to my back.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, June 2, 2023
Hi Kim! Thank you for your candid feedback, we're sorry to hear the mattress is a bit too soft for comfort. Since we make our mattresses with freshly poured foam, it can take a couple of weeks for the mattress to acclimate to its new home, and you to it. That said, we don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Dbdb
Gender:Male
Verified Purchase:Yes
This is the 3rd mattress we have bought. All the same. This one is different than the prior. Not as comfortable.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, April 26, 2023
Hi there! Thank you for your feedback, we're sorry to hear your new Original Mattress isn't a good fit or as comfortable as you remember. We did make a change in 2018 to our Original mattress making it a bit softer overall, and since we make our mattresses with freshly poured foam, it can take a couple of weeks for the mattress to acclimate to its new home. Of course, we don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Terry H.
from Gettysburg Pa
Gender:Male
Verified Purchase:Yes
Purchased for my 84 year old mom with bad back. She loves it.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle