Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Customer Rating
3
Wish I returned it
on November 27, 2020
Posted by: erin360
from Bellingham
Gender:Female
It’s fine. It’s not a special mattress by any means. I tried to do a lot of research pre-purchase. I went to the T&N store to test it out in person, too. Frankly I’ve found this mattress to be very stiff and hot. I hoped it would break in and soften, but a year later i regret not returning it within the trial period and getting something better suited to my needs.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Customer Rating
4
Loving our bed! But did have to air it out...
on December 10, 2020
Posted by: Bri Ryan
from Arizona
Gender:Female
Verified Purchase:Yes
Loving our new bed! Only complaint was the chemically smell once we removed it from the bag. It was pretty strong and we had to leave the bed outside to air out for 3 days because we didn’t want to be breathing that in while we slept. However, the smell is now gone and the bed is comfy! It is on the firm side but that’s how we like our beds to be.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: JimmyG
Verified Purchase:Yes
Not very comfortable
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 27, 2021
Hi there. Thank you for taking time to leave a review. We're sorry to hear the mattress has not been comfortable for you and will pass your comment along to our Product team. If we can help with anything moving forward, please reach out to support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Back Pain Gone!
on December 14, 2020
Posted by: JME M
Gender:Female
I’ve been sleeping on the T&N original for about a week now and it’s been a game changer! With my old mattress, I’d wake up wracked with back pain. I’m overweight, so thought that was the culprit, rather than it being a poor mattress. In addition, with my old mattress I could feel every little move my husband made in his sleep and would end up getting up in the night to move to the couch. This went on for years. With the T & N Original, my back pain is completely gone and better still I’m able to comfortably sleep next to my husband with being disturbed.
I will say, don’t let the look of this mattress fool you. It’s very unassuming and even looks a bit uneven in places, but results don’t lie!
My quality of life has vastly improved and at an exceedingly reasonable price (our last mattress was twice the price).
I highly recommend!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
2
It was great until it was unusable
on December 18, 2020
Posted by: joebybike
from Madison, WI
Gender:Male
I've had this mattress about a year and did enjoy it quite a bit when I got it. It's very comfortable and great for my side sleeping habits. When I was the only sleeper in the bed, this problem didn't seem to exist as much, but now that my partner and I share the bed, I've been waking up with horrible back pain in the middle of the night. The side of the bed where i sleep has a massive indent/sag in it that rolls my partner and I together and does not offer the support you're looking for. I spend all night trying to get comfortable or sleep on the very edge of bed but not completely fall off.
I honestly don't think we have much options other than to get rid of this mattress after only a year of use. What a waste.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 27, 2021
Hi there. Thank you for taking time to leave a review. We're sorry to hear you've been struggling to get comfortable on the mattress and will pass your comments along to our Product and Quality Assurance teams. When our mattresses are purchased through an authorized retailer, they come with a 10-year limited warranty that covers against indentations/sagging of 3/4" or more. If you believe there is a defect with your product, we'd be happy to explore a warranty claim or troubleshoot. Please reach out to support@tn.com or 877-842-2586 for help moving forward.
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from Chicago, IL
Gender:Female
Verified Purchase:Yes
Been sleeping on my T&N for about a month. My friends have the OG mattress that is softer on top, kind of like a pillow topper. This mattress does not have that. It might be more comfortable if I get a topper, so I might do that eventually to take the comfort up a notch. I toss and turn all night but I think that's a me thing not a T&N thing. Overall very happy with this mattress!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Dan S
Gender:Male
Verified Purchase:Yes
This is the most comfortable mattress I have ever owned. Firm but not hard.
Written by a customer while visiting Tuft & Needle
Posted by: Stephany
from Salem, MA
Gender:Female
Verified Purchase:Yes
I do love this mattress. Very comfortable! Perfect for me.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle