Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Customer Rating
3
Mine had given out!
on January 8, 2021
Posted by: peg art
Gender:Female
I bought my T&N original mattress 7 years ago. I loved the mattress for the last 5 years, however, it has now just completely failed me. I have no support left, the edges now roll down and I wake up every morning with a terrible low backache. Sadly I now find myself having to look for another mattress and spend more $$ I don't really have. I am 5'8" tall and weigh 150. Not a heavy person, also the only sleeper in the bed so sorry but not happy with this mattress.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 22, 2021
Hi there. Thank you for your review. We're sorry to hear you're having issues with your mattress and would be happy to troubleshoot. As a reminder, T&N mattresses are backed by a 10-year limited warranty. Please reach out to our Customer Experience team at support@tn.com or 877-842-2586 if you would like assistance moving forward.
Written by a customer while visiting Tuft & Needle
Posted by: John H in Phoenix
from Phoenix, AZ
Gender:Male
Verified Purchase:Yes
As a side sleeper, I found this mattress to not be perfect. I ended up having to purchase a mattress topper of about 1 in of thickness, to achieve the comfort I needed. Set up was easy, and the box arrived faster than expected. I wish I could give 5 stars, but needing a topper for good comfort doesn't really earn it. I have enjoyed the mattress since adding the topper though. Overall, good job!
Written by a customer while visiting Tuft & Needle
Posted by: Bpkappel
Verified Purchase:Yes
We love this bed. Very comfortable.
Written by a customer while visiting Tuft & Needle
Posted by: Gardening Gal
Verified Purchase:Yes
This is my 4th Tuft and Needle purchase in 3 1/2 years.
So happy with the product
Somewhat firm but supportive and I sleep cool
Cannot ask for more
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Back pain
on January 13, 2021
Posted by: Sagey-k
from Salt Lake City UT
Gender:Female
I bought this a year and a half ago. My husband and I moved up from a queen so because I was sleeping better due to more room it took me a while to notice how uncomfortable it was. I’ve been having a lot of back pain to the point that I’ve started sleeping in the guest room in my old Casper bed. Since switching back to my old mattress my back pain has improved so much. Also I’m only 24 years old and shouldn’t have much back pain at all.
It’s worth noting that I’m a side sleeper. However my husband finds it comfortable. It’s definitely more on the firm side so if you like a firm mattress then you should be fine.
We have friends that bought the same mattress and haven’t complained.
We have friends that bought the same mattress and haven’t complained.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 15, 2021
Hi there. Thank you for taking time to leave a review to share your experience. We're sorry to hear you've been struggling to get comfortable on your T&N mattress and would love to troubleshoot. Feel free to reach out to us at support@tn.com or 877-842-2586. In the mean time, we'll make sure to pass your comments along to our Product team.
Written by a customer while visiting Tuft & Needle
Posted by: AlexaV
from Arizona
Gender:Female
Verified Purchase:Yes
We went from a high quality spring mattress to the tuft and needle in a king size. Best sleep ever. My back has never felt so aligned and my husband’s snoring isn’t as loud.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Best Sleep
Verified Purchase:Yes
Great nights sleep from day 1!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: BryanK
from Colorado
Gender:Male
Verified Purchase:Yes
First and foremost the entire process of purchasing and receiving/unboxing the mattress was 10/10. The order was processed quickly and I honestly don’t think I spent 3 minutes between ordering and setting it up. Flawless.
My gripe with the mattress is that it’s not uniform from side to side. One edge has a defended 90* angle lip, and the other sort of slopes or rolls. It’s not the end of the world, as I can’t occupy both sides of a queen mattress at the same time and I have the side I need to work on the side I sleep on, but it’s an issue. In hindsight I regret not buying the more expensive model but live and learn.
Ignoring the odd side, I really do like the mattress. It doesn’t sleep warm as I had feared, it’s far less mushy than I imaged and the fact that it doesn’t transfer my motion through it is neat. It’s very calming, I don’t really know how to describe it.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 19, 2021
Hi there. Thank you for taking the time to share your experience with us. We'll make sure your feedback is heard by our Product and Quality Assurance teams. The issue you've described is unusual, so we encourage you to reach out to our Customer Experience team to troubleshoot. We're happy to help at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle