Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: jennh
Verified Purchase:Yes
this is my 4th T&N mattress, several Queen-size over the years and loved them- the CalKing version is too firm- immediately had to purchase a mattress topper to make it comfortable.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, May 18, 2023
Hi Jen! Thank you for your candid feedback, we're sorry to hear the mattress is a bit too firm and causes you discomfort. Since we make our mattresses with freshly poured foam, it can take a couple of weeks for the mattress to acclimate to its new home, and you to it. We hope the topper has helped you sleep your best but we don't want you to feel stuck with something you don't love So feel free to reach out to 877-842-2586 or support@tuftandneedle.com if need be, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: C. Self.
Verified Purchase:Yes
Long restful nights for our guests. Looks and feels great.
Written by a customer while visiting Tuft & Needle
Posted by: Jennifer Boren
from Austin, TX
Gender:Female
Verified Purchase:Yes
Nice to begin with. Expanded well. But only 1 month in and it’s starting to indent. I weigh 165 and no mattress should be wearing like this within such a short time period.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, May 19, 2023
Hi Jennifer! Thank you for your candid feedback, we're sorry to hear your T&N Original Mattress hasn't held up well over time. We strive to provide quality sleep for years to come and are happy to take a look at what's going on. Feel free to reach out to our Customer Experience Team directly at 877-842-2586 or support@tuftandneedle.com, and we can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Dylano
from South Carolina
Gender:Female
Verified Purchase:Yes
This is truly one of the worst mattresses I’ve slept on. It feels empty inside like cardboard and so uncomfortable!! How is this 2k?? Def returning
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, May 14, 2023
Hi Dylan! Thank you for your candid feedback, we're sorry to hear your T&N Original Mattress hasn't held up well over time and is causing you discomfort. We strive to provide quality sleep for years to come and are happy to take a look at what's going on. Feel free to reach out to our Customer Experience Team directly at 877-842-2586 or support@tuftandneedle.com, and we can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: rusmon
from Sierra Navada
Gender:Male
Verified Purchase:Yes
A quality product. We now own five and are very pleased.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Sharon Z
Gender:Female
Verified Purchase:Yes
I ordered this mattress for the full lower bed in bunk beds I had bought for my grandchildren. Their mother has only T&N mattresses in her house. Personally, I find it a bit too soft, but my grandkids were happy as could be with it, and that is what matters.
Written by a customer while visiting Tuft & Needle
Posted by: AnnOh
from Salt Lake City, Utah
Gender:Female
Verified Purchase:Yes
This is our 3rd mattress from Tuft&Needle. Our daughter has 2 and we both have pillows. Quality products. Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: DERM
from Ocala FL
Gender:Female
Verified Purchase:Yes
The most amazing mattress and company!!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle