Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Tim - SoCal
from California
Gender:Male
Verified Purchase:Yes
Not enough mattress support, causes a lot of back pain.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 22, 2021
Hi there. Thank you for taking time to share candid feedback about your experience. We're sorry to hear the mattress has not provided enough support for you and will pass your comments along to our Product Team. If you would like to troubleshoot or need help with a return per the 100-Night Sleep Trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Tiffany K
from Wyoming
Gender:Female
Verified Purchase:Yes
It’s such an upgrade from our last hand-me-down mattress. it feels pretty firm in comparison, but it softens as it supports your body. the support is great, but not too much so as to make frequent toss and turners (like me) feel stuck and unable to move freely. we are loving it and the value is the best part. you won’t regret it
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Nice at first but breaks down over time.
on January 2, 2021
Posted by: Ktrane
from Cleveland, OH
Gender:Male
I have had the mattress for about 5 years. At first, the mattress was nice and firm, however, now I sink into it and have had back pain as a result. Unfortunately, this is not covered under the warranty.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 22, 2021
Hi there. Thank you for taking time to leave a review. We appreciate your feedback and will pass it along to our Product team for consideration. It looks like you've already reached out to our team for resolution, but please don't hesitate to touch base if we can help with anything else moving forward. We're available at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Lee M.
Verified Purchase:Yes
Fantastic customer service. Super easy to set up the bed and there was no noticeable odor (often encountered with memory foam mattresses). Very comfortable!
Written by a customer while visiting Tuft & Needle
Posted by: Annie H.
Gender:Female
Verified Purchase:Yes
I bought the T&N Original mattress 2 months ago and got the mattress topper after as the original was a bit too firm for me. Now the combination of the two is perfect and I've been sleeping so much better with a lot less back and hip pain getting out of bed in the morning than with my previous mattress. Would definitely recommend and purchase again!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Sierraa
from Idaho
Gender:Female
Verified Purchase:Yes
A little firmer than expected.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 22, 2021
Hi there. Thank you for taking time to share feedback about your experience. We're sorry to hear the mattress has felt firmer than expected. If you would like to troubleshoot or need help with a return per the 100-Night Sleep Trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: 16none1
from Texas
Gender:Female
Verified Purchase:Yes
This mattress is thin and it feels thin. I wake up every night soaked in sweat, it’s hot. And for some reason, it doesn’t fit my platform bed frame perfectly, it’s about 2 inches too long. I do not like this mattress :(
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 22, 2021
Hi there. We are sorry to hear the mattress did not work out for you and appreciate your candid feedback. If you need our assistance moving forward, please let our Customer Experience team know at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Mine had given out!
on January 8, 2021
Posted by: peg art
Gender:Female
I bought my T&N original mattress 7 years ago. I loved the mattress for the last 5 years, however, it has now just completely failed me. I have no support left, the edges now roll down and I wake up every morning with a terrible low backache. Sadly I now find myself having to look for another mattress and spend more $$ I don't really have. I am 5'8" tall and weigh 150. Not a heavy person, also the only sleeper in the bed so sorry but not happy with this mattress.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 22, 2021
Hi there. Thank you for your review. We're sorry to hear you're having issues with your mattress and would be happy to troubleshoot. As a reminder, T&N mattresses are backed by a 10-year limited warranty. Please reach out to our Customer Experience team at support@tn.com or 877-842-2586 if you would like assistance moving forward.
Written by a customer while visiting Tuft & Needle