Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: New Texan!
from Tejas
Gender:Female
Verified Purchase:Yes
I recently moved from California to Texas. I had the foresight to order and ship a full size mattress to my new home ahead of my goods arriving. This allowed me to sleep in my new home until my furniture arrived. I would not have been able to sleep comfortably were it not for the Tuft & Needle full-size mattress I bought. It's now going into my guest room, where I know my guests will appreciate it.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
Gender:Female
Verified Purchase:Yes
The mattress did not work for me, but the return process was straightforward and the company was extremely helpful. I have no doubt in the quality of the mattress, however, I simply don’t think foam mattresses are for me.
If you need a firmer mattress you may not enjoy the mattress either. I was disappointed because I slept on a Tuft and Needle queen mattress on vacation and had no issues, so I almost wonder if the king size gets softer because of... dispersion? I don’t know but I do know it’s not Tuft and Needles fault, and they made the return process painless.
As for the result of sleeping in the foam, after three weeks I was waking up with such sharp pain in my upper back it was taking my breath away a bit.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 26, 2021
Hi there. Thank you for taking time to leave a review. We are sorry the mattress did not work out for you but appreciate your feedback and will pass it along to our Product team. It sounds like you were able to complete your return without issue, but don't hesitate to reach out to support@tn.com or 877-842-2586 if you need assistance with anything moving forward.
Written by a customer while visiting Tuft & Needle
Posted by: Hot sleeper
Gender:Female
Verified Purchase:Yes
Mattress came quickly and was very easy to set up. It’s super comfortable and quite firm. I am however a hot sleeper and think I’ve never been hotter on a mattress in my life and will be looking for a replacement.
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 26, 2021
Hi there. Thanks for taking time to leave a review about your experience. We're sorry to hear you're sleeping hot on the mattress and would love to troubleshoot. Feel free to reach out to our team at support@tn.com or 877-842-2586 to discuss possible solutions or for help with a return.
Written by a customer while visiting Tuft & Needle
Posted by: Bubba
from Houston, TX
Gender:Female
Verified Purchase:Yes
The customer service was a 5 Star and the mattress arrived within a few days which I would give 5 stars. Unfortunately the mattress did not work out for us, it was too firm.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 26, 2021
Hi there. Thank you for taking time to leave a review. We're sorry to hear the mattress was not a good fit for you and will pass your comments along to our Product team. If we can help with anything moving forward, please reach out to support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Just too hot and unsupportive
on December 27, 2020
Posted by: Midwest side sleeper
from MN
Gender:Female
I wanted to love this mattress so badly, but after sleeping on this for almost 4 years I can't stand it any longer. There are two issues: the heat and lack of support for side sleeping.
I tried everything I could think of to reduce the heat - lighter comforter, no comforter, "cooling" bamboo fiber mattress pad, nothing worked. All it takes is lying on the mattress for about 15 minutes and I'm tossing and turning trying to find a new cool spot. As a late 20's woman who lives in Minnesota and is a notoriously cold sleeper this is baffling.
Related to the side sleeping, I've found that the foam just does not offer enough rigidity to feel supported while sleeping on my side. I have this "teetering" sensation and find myself wanting to roll more towards my stomach or curl up into more of a fetal position to try and get more support, usually leaving me with sore shoulders in the morning. I tried many different kinds of pillows hoping that was the issue, but to no avail.
Based on my experience, I imagine that this mattress is best for back sleepers who fall asleep very quickly.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 26, 2021
Hi there! Thank you for taking time to leave a review to share your experience with our team and others who may be considering a purchase with us. We will pass your candid feedback along to our Product team for consideration! If you would like to troubleshoot moving forward, please reach out to support@tn.com or 877-842-2586. Our Customer Experience team would be happy to help.
Written by a customer while visiting Tuft & Needle
Posted by: Taylor Marie
from Glendale, CA
Gender:Female
Verified Purchase:Yes
So comfy I don’t have any pains or soreness when waking, which was pretty frequent for me before. I share this bed and we’re both able to shift comfortably when needed, and without disturbing one another.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Jimmy G
from Colorado Springs, CO
Gender:Male
Verified Purchase:Yes
Amazing mattress! Extremely comfortable! This is our second mattress with them.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: K&TB
from SC
Gender:Male
Verified Purchase:Yes
OK. Comparing to the value of our Casper. Will keep trying this one before making a final decision.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 22, 2021
Hi there! Thank you for taking time to leave a review. Please don't hesitate to reach out to support@tn.com or 877-842-2586, if we can help with anything moving forward.
Written by a customer while visiting Tuft & Needle