Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Debby W.
from California
Gender:Female
Verified Purchase:Yes
Great quality
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
Gender:Female
Verified Purchase:Yes
So far it’s been killing my back, been restlessly sleeping on it for about six weeks. I have never had back issues nor been particularly picky about my mattress. Unfortunately I’m not thrilled with the purchase.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 27, 2021
Hi there. Thank you for taking time to share candid feedback about your experience. We're sorry to hear the mattress has not been comfortable for you so far and will pass your comments along to our Product Team. If you would like to troubleshoot or need help with a return per the 100-Night Sleep Trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Amanda Z
from Chicago
Gender:Female
Verified Purchase:Yes
10/10 would recommend!!! Obsessed with this mattress.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Matan
Verified Purchase:Yes
Very comfortable mattress at a great price
Written by a customer while visiting Tuft & Needle
Posted by: EugeneP
Gender:Male
Verified Purchase:Yes
Never imagined that I would end up with a foam mattress since we've always used spring mattresses. Great sleep for two months in a row now!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
4
on December 16, 2020
Posted by: EAHB
from Chicago, Illinois
Gender:Female
I've been sleeping on my T&N mattress for about a week now and I'm happy with it. I previously tried the Zinus mattress which was not comfortable for me AT ALL. My T&N mattress is much more supportive. I sleep on my stomach mostly with a little side and back action mixed in there too. My reasoning for 4 instead of 5 stars is because it could be a little bit softer on top. My sister got a T&N mattress back when there was only one option and it is a little softer and cozier than the current "original" mattress. I didn't expect it to be the exact same but I might get a mattress topper eventually to bump up the comfort and coziness. Overall very happy.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: JenniK
Verified Purchase:Yes
Love this bed
I just had back surgery and we bought this bed to prepare for my recovery. It is the perfect firmness to support my back, hips and shoulders.
I just had back surgery and we bought this bed to prepare for my recovery. It is the perfect firmness to support my back, hips and shoulders.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Paige F.
from Portland, OR
Gender:Female
Verified Purchase:Yes
TN customer service is 5 stars, mattress is about 4 stars. We had to get our mattress warrantied after 2 weeks of owning it, due to one side being notably more soft/saggy. This was a very easy process. The replacement is comfortable, however the other side of the bed does have a bit of a firmness different as well. Not sure if we got two bad apples or this is just par for the course. The areas of the beds that have the standard firmness feel great, however there is something left to be desired.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle