Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: NBBK
Verified Purchase:Yes
Great
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: AnnC
Gender:Female
Verified Purchase:Yes
This is our second mattress from T & N in. The previous mattress lasted a good 10 years and worth every dollar.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: JoshC
Verified Purchase:Yes
Good mattress for the money. However, it is a little too soft, and its warm at night. But, worth the money.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, May 2, 2023
Hi Josh! Thank you for your candid feedback regarding our T&N Original Mattress Mattress, we're so sorry to hear the mattress is a touch too soft and causing you discomfort. We don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thank you again for your insight, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Ali D
from Ohio
Gender:Female
Verified Purchase:Yes
Wish it was just a little softer or had a mattress topper to offset the firmness
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Elle Ray
Gender:Female
Verified Purchase:Yes
I ordered the wrong bed and it was softer than I intended to order. Dani the Customer Experience Team was very helpful in finding a place for me to donate. I made the arrangements and the bed was picked up. i didn't receive a receipt from the donation site and when I asked them, it never arrived. I sent a copy of the texts and emails along with the people picking up the bed. Kathleen in Customer Experience Team was vey helpful and was able to refund my money. I thought it was going to be a hassle and turned out to be a pretty stressless process.
Written by a customer while visiting Tuft & Needle
Customer Rating
4
I recommend this mattress, made my back hurt less
on April 19, 2023
Posted by: Louid
Verified Purchase:Yes
The mattress arrived on time and was easy for me to set up by myself, It feels great to sleep on, maybe a little to soft for my specific taste but that's no problem with the mattress that's a me issue. Other wise i think it is comfortable, doesn't get too hot and I had been sleeping on a really old worn out mattress before I got this new one and I noticed my back hurt less each morning literally within the week of this new mattress.
So 4/5 for ease of setup and price relative to other mattresses, and for making improvements to my back pain. 1 point off for me sinking into a groove because its soft.
Written by a customer while visiting Tuft & Needle
Posted by: Maya K.
from Commerce Twp., MI
Gender:Female
Verified Purchase:Yes
Excellent mattress. Everything promises and more!!!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: violastar
Gender:Female
Verified Purchase:Yes
Way too soft — not medium
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, May 5, 2023
Hi Viola! Thank you for your feedback, we're sorry to hear the mattress is a bit too soft for comfort. Since we make our mattresses with freshly poured foam, it can take a couple of weeks for the mattress to acclimate to its new home, and you to it. We back our products with a 100-Night Sleep Trial and we don't want you to feel stuck with something you don't love. Feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle