Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Mrs G
from Burlington, WA
Gender:Female
Verified Purchase:Yes
Bed was soft and supportive for my growing teen. He is 6' tall at 14 years old, and knowing this bed will be used by him for at least 4 more years, probably longer, we knew he needed as good a night sleep as we did.
He was surprised at how small the package was - having purchased one for ourselves two years previously, we knew how it worked =)
Written by a customer while visiting Tuft & Needle
Posted by: Lumina66
Gender:Female
Verified Purchase:Yes
This is a firm mattress. I was not used to the firmness and it caused backaches. But I slept very well despite that. Purchased the topper and now the loft is perfect with the support I need. Customer service A+.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Rach
from Los Angeles, CA
Gender:Female
Verified Purchase:Yes
Great mattress, soft feel but very firm support. Super easy to set up. Shallower height than we're used to but quickly adjusting. Have had it for about a month now - no regrets.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Andgar
from Phoenix AZ
Gender:Male
Verified Purchase:Yes
My wife's back stopped hurting after the first night on this mattress. Our old mattress had a pillow top, so the firmness of this bed is probably helping her. As for me, it helps me keep my back straight, so I wake up with some sorness, but I sleep very comfortable nonetheless. The bed sinks in too much when you put too much weight in one spot so sitting on it is not great in my opinion.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
Pretty good mattress overall! I would like it to be a little more soft but you get used to it, and I am sure a pillow topper would do the trick!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
4
Firm, yet Somehow Soft (If You Want Plush, Trust T&N 's Recommendation to Get the Mint Instead)
on September 21, 2020
Posted by: Hayley L
from Chicago
Verified Purchase:Yes
Our first experience with a T&N mattress was at a hotel in Austin, and it was the best sleep my partner and I had had, perhaps ever. I am a light sleeper, an "egg-beater" sleeper - always tossing and turning, waking with the slightest disturbance in the force. I go to sleep in one position and usually end up waking up completely tangled in bedding, on a diagonal or practically sideways in the bed. Thankfully, my partner sleeps like he's dead. We're a good match.
Anyway, sleeping on this mattress was the first time I'd ever gone to sleep in one position and woke up in the same position. I don't think I moved at all. I immediately asked the hotel what kind of mattress it was, and it was then that getting a T&N bed became a life goal!
Still, we're penny pinchers, so we decided to put it on our registry. When we had to postpone our wedding due to covid, we decided we didn't want to wait, and chose to upgrade to a king T&N Original. We haven't had it a full month just yet, and it isn't as plush as I remember, but that also could be because the one I remember was a hotel bed, so it had already been broken in for us. (The hotel bed was also a T&N Original, and not the Mint, which is reportedly plusher). We are giving it some time to break in and perhaps soften up a bit before we spring (get it?!) for the mattress topper to give it some more softness.
It's not the five-star experience (yet) that I was hoping to replicate from the hotel, and I still toss and turn somewhat. Hence, four stars.
The real benefit to the Original over my old mattress is that I do not feel my partner's movement when he gets in bed, at all. He goes to sleep later than I do, and he used to wake me up nearly every time no matter how carefully he tried not to. Now, not so much!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Kyle_
Verified Purchase:Yes
The bed was too firm, even after a month. I weigh about 120 lbs. and I’m a side-sleeper. I would give Tuft & Needle’s customer service 5 stars though. They refunded us the money for the mattress the next day, even before we were able to donate it.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, September 25, 2020
Hi there. Thanks for your review. We're sorry to hear the mattress was not a good fit but appreciate you sharing feedback and are glad the return was a breeze. If we can help with anything else moving forward, let us know at support@n.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Customer Rating
2
I wake up with back pain
on November 10, 2020
Posted by: mick
from Los Angeles
Gender:Female
This mattress seemed comfortable, but over the time I've had it I've awakened with back pain that wasn't there the night before a distressingly large percentage of the time. Knowing what I know now, I would not have bought it.
Also, it's VERY hard to move/rotate the mattress at all because it's very heavy AND has no handgrips.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle