Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6 out of 5
4.6
(25,791 Reviews)
Open Ratings Snapshot
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product. 
(
3,157 out of 3,566
)
Best Buy Privacy Policy
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Customer Rating
3 out of 5
3
Too firm
on September 23, 2019
Posted by: Dbeee
from Los Angeles
Gender:Female
Verified Purchase:Yes
I think I need to return this mattress. It is too firm for me
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Customer Rating
5 out of 5
5
No more back pain!
on September 22, 2019
Posted by: Sumiko
from Scott Depot, WV
Gender:Female
Verified Purchase:Yes
We purchased this mattress when we moved across the country. Previously, my husband and I would develop back pain if we did not see the chiropractor every 3-4 weeks. Since moving and buying our T&N mattress, we're on week 7 without a visit to the chiropractor!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
4 out of 5
4
T & N Mattress: work-in-process
on September 22, 2019
Posted by: Fredj
from Renton, WA
Gender:Male
Verified Purchase:Yes
First, it's definitely a good mattress.. Before, I was sleeping on a medium firm futon couch on a home made wood base. I could elevate the head of the futon for sleeping or TV, and I've used a Nikkon magnetic mattress pad for years. Few months ago my legs & ankles cramped badly. Now, I have the T & N mattress on an adjustable base so I can raise both my head and legs. First, I feel the T & N mattress is too soft. Second, my legs are cramping again when I raise the legs. The mattress is sticking up. I think it's because I'm only 5'3" and 130 lbs, I'm too short and not enough weight to lay the foot of the mattress on the adjustable base. Now, I don't raise the foot of the bed. And I'm testing the T & N mattress with and without my Nikkon mattress pad w/ magnets. It slides down because I need to raise my head for sleeping.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
3 out of 5
3
foam smells like chinese factory
on September 22, 2019
Posted by: Liza108
Verified Purchase:Yes
The mattress smelled a little bit toxic for the first 2 weeks and we could not sleep on it without getting a head ache. I often do not order foam things because I think it smells like a Chinese factory. The off gassing is complete and we are enjoying our sleep. But you should defintely disclose a "FOAM SMELL" disclaimer so people know.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Customer Rating
5 out of 5
5
Amazing Customer Service
on September 22, 2019
Posted by: Kim0704
from Oklahoma
Gender:Female
Verified Purchase:Yes
Our T&N mattress is so awesome. It did take a week or so to break in, and was a little uncomfortable at the time. I asked customer service about the break in time and they sent me a topper to help with my discomfort. You seriously can’t find better customer service than the T&N team.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
4 out of 5
4
TFTNDL
on September 22, 2019
Posted by: Jozif
from new york new york
Gender:Male
Verified Purchase:Yes
I've gotten great sleep since purchasing this bed. It's a bit firm — which I like — so I can sleep on my back or my side without sinking in.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5 out of 5
5
Legit
on September 22, 2019
Posted by: Cline
Gender:Male
Verified Purchase:Yes
Bed is phenomenal. Highly recommended.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
3 out of 5
3
Too firm of a mattress
on September 21, 2019
Posted by: San Diego Guy
from San Diego
Gender:Male
Verified Purchase:Yes
I love the mattress but I wish I had the option choose the comfort level. I wish this mattress was more on the softer side. The mattress is a bit too firm for me.
Written by a customer while visiting Tuft & Needle
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